BackyardProvider.com Anmeldelser 69

TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge... Se mere

Bedømt til 5 ud af 5 stjerner

So was a little unsure ordering online since im type who likes to see products and touch / test, but it ended up being way easier than I expected. I had a couple quick questions and customer service g... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another ve... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I was a bit sceptical when I placed my first order here, but the quality of the product was good so was the support. Everything came as expected and the experience was good overall.

Virksomhedsoplysninger

Skrevet af virksomheden

Backyard Provider is an online store that aims to provide the most competitive prices for backyard and home items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

69 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 81 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Great prices but slow to respond to…

Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge of $100 to get within 2 weeks. From time order was placed to time I should receive product will be almost 4 weeks and paid $100 more

8. april 2026
Bedømt til 1 ud af 5 stjerner

No Response After Placing Order

Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another vendor the same day and then cancelled the order with Backyard Provider via email on the same day the original order was placed. For two days I had no response and kept sending emails with no reply. Calling their supposed 24/7 customer service line just gets me a voice mail which sounds like an answering machine. Starting to Believe this place is a scam. Looked at their 5 star reviews and see the same products reviewed two reviews in a row with different user names. Appears like the reviews are false Something is off. So far unable to contact anyone and they better not ship me the product!!! Affirm so far has been useless in helping since the product has not shipped.

KEEP AWAY FROM THIS COMPANY!

1. april 2026
Uopfordret anmeldelse
BackyardProvider.com-logo

Besvarelse fra BackyardProvider.com

Hi Dennis,

This is Malcolm from Backyard Provider. I hope you're doing well.

I can assure you that we don't ship our items until we have spoken with our customers.

We have not contacted you yet because we were confirming this order with our supplier to make sure that we can ship this and finalize a shipping date.

The 20 days shipping is an ETA, we also strive to ship our items early because I monitor them until they get delivered.

We sincerely apologize that we were not able to answer your calls, we have a high call volume so we do our best to call back whenever we have the information that we need to inform the customer.

I'd like to inform you that the item is out of stock with us. I can see from your review that you already got a different order and I'm glad to hear it.

We can assure you that we did not take your payment and that it is pending the whole time.

I will cancel the order and make sure your payment goes back to your card.

I understand we got off the wrong foot and I was hoping to clear this up with you.

I am hoping this can also convince you to kindly remove the negative review.

I am really doing my best to help with any way I can even when we are at a rocky start.

I appreciate you hearing me out.

Have a great day and happy easter!

Bedømt til 3 ud af 5 stjerner

Great pricing, but need better communication

Price was very competitive.
Malcolm with customer service was awesome.
However, when products were shipped, I never received a tracking number or shipment details.
Products were shipped with the incorrect address and phone number, causing further delays and confusion.
But on the flip side, Malcolm with customer service was awesome in helping resolve these issues.

1. april 2026
Bedømt til 5 ud af 5 stjerner

Good quality product

I was a bit sceptical when I placed my first order here, but the quality of the product was good so was the support. Everything came as expected and the experience was good overall.

23. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Happy to have ordered!

Customer service and delivery was excellent. The delivery was on time (faster than expected) and I received exactly what was ordered. I will be ordering from Backyard Provider again.

2. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easy website, mixed experience.

Finding products on the site is easy, thanks to its user-friendly design. Placing the order was also easy. However, the order processing and shipping updates could be improved. Communication has room for some improvements.

28. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Thanks you Malcolm

Thanks, great grill I would like to especially thank Malcolm for his great customer service. If it wasn’t for his attentiveness I would have cancelled my order.

11. marts 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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