The BackPedal team is amazing! They retrieved my bike within hours of reporting it, and made the whole process look trivial and reassuring. The experience is really like their instagram videos. The... Se mere
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Se, hvad kunderne siger
I can't recommend Backpedal enough. Having a bike stolen is an incredibly stressful experience, but the team here made me feel completely supported. As soon as it happened, I provided them with all t... Se mere
A superb team from start to finish. Everyone in the office was helpful, kind, and extremely supportive. Having people on your side who know what they’re doing can completely change an otherwise frustr... Se mere
Edgar from Backpedal got our bike back within an hour of reporting the theft. The whole process was caring, professional and fast- I’m so impressed. I’d highly recommend Backpedal- since police isn’t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
BackPedal provides theft protection for bikes and ebikes. GPS trackers help recovery agents find and recover your bike after a theft. Insurance included as standard so you are fully protected.
Kontaktoplysninger
3rd Floor, EC2A 4NE, London, Storbritannien
- 08008611959
- team@backpedal.co
- backpedal.co
4,6
Fremragende
33 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
BackPedal is sort of like magic
BackPedal is sort of like magic! When our family cargo bike was stolen it was devastating. The team at BackPedal were super responsive and kept us in the loop for the entire recovery process. When it was taking longer than anticipated to find the bike, they arranged for a rental so that we could get back on the road. I had given up hope after a few weeks but somehow my bike was located and BackPedal got it back! I was shocked to find it in really good shape and we were all so happy to be reunited with it.
One of the things I really love about having BackPedal is that it has restored my confidence about cycling and locking my bike up all over London. I used to be so hesitant about cycling to places where I wasn't sure about the options for parking but I don't have the same fear now. If the worst happens and the bike is stolen, I'm confident that I'll get it back!
21. marts 2025
Uopfordret anmeldelse
Amazing
Amazing, they recovered my bike within 12 hours. Very impressed. And very good communication
10. december 2024
Uopfordret anmeldelse
The Fairy Godfathers of Bike Theft
After having recently suffered a bike theft, my tracker installation was like being visited by a fairy godfather of bike security. I was informed of all the latest trends in bike theft and got some great advice on avoiding it in future. He is a man with a purpose and clearly passionate about combating bike theft by empowering Backpedal customers and raising awareness.
Julian was completely tooled up, there was nothing he didn't have to hand to complete the task - multimeter, soldering iron, drill, I was really impressed.
When it came to hiding the trackers - he's a creative genius, he hid mine in a place that I would never have thought of and somewhere I'm completely confident that thieves will miss. He took into account the way I use the bike and the precautions I take to make the correct placement.
I was left feeling completely over the moon that I chose Backpedal, confident that my bike is as well protected as it can be (after investing in a Diamond rated lock).
Julian was absolutely amazing. Thank you.
4. maj 2024
Uopfordret anmeldelse
Incredible service
Incredible service. My bike was returned within 36 hours of having Back Pedal start the search with thoughtful and transparent communications throughout. I count myself very lucky to get the bike back and this is completely down to Back Pedal. Brilliant team and can’t recommend them enough - it should be part of all bike insurance.
1. februar 2025
Uopfordret anmeldelse
Brilliant
I didn’t think this technology existed! My bike was stolen and a few hours later I had it back. Simple as that- worth every penny!
Great interaction with the team, seamless effort - guys did a great job!
27. januar 2025
Uopfordret anmeldelse
Amazing experience
Amazing experience - from moment reported Bike stollen, team acted fast in locating through the GPS and within 7hrs the Bike was recovered and back in my possession!
30. november 2024
Uopfordret anmeldelse
My bike got stolen and they tracked it…
My bike got stolen and they tracked it and were after in, literally in minutes. I had my bike back within one hour. I am very grateful!
28. september 2024
Uopfordret anmeldelse
Paid for the kit in April
Paid for the kit in April. Very long story but the tracker still doesn't work (2nd), the company is still trying to get subscription out of my bank (good thing I'm on another card now) and haven't refunded the original payment.
8. september 2024
Uopfordret anmeldelse
Besvarelse fra BackPedal
Hi Heggy, apologies that this didn't work for you initially.
We will definitely get this fixed for you and no money will be charged until after your bike is protected.
We've been in touch separately to get this resolved directly for you with our mechanics.
Thanks, James (Founder & CEO)
Bike recovered
I had the misfortune of having my bike stolen. I would never have got it back if it weren’t for Backpedal who tracked it and returned it to me.
Communication was excellent along with the service they provide.
I cannot recommend them highly enough.
13. august 2024
Uopfordret anmeldelse
Delivered on expectations - recovered my bicycle!
The team at BackPedal provided clear guidance on the subsequent procedures and what to anticipate throughout the process after my bike was stolen. They maintained constant communication with me and, with the diligent efforts of their tracking team coupled with innovative technology, successfully recovered my bike within 24 hours. I extend my sincere appreciation to Richard for his consistent updates and to Julian for the swift recovery of my bike. I wholeheartedly endorse BackPedal for anyone seeking effective measures against bike theft. Thank you!
24. marts 2024
Uopfordret anmeldelse
AMAZING - My bike was stolen and recovered!!
My bike was stolen, and backpedal recovered and returned it within 2 hours. It’s an AMAZING service and can’t recommend it enough and I’m sure will become the norm for bike insurance
18. december 2023
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