Worst online buying experience ever!!..Really wished I'd took the time to read reviews...Order received after several weeks which bared no resemblance to the advertised product...I've been trying for... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
DO NOT USE THIS COMPANY It's NOT even worth one star! Ambiguous ordering process led to my mistakenly purchasing two bags. Didn't reply to my email about this. slow delivery of low quality goods.... Se mere
Very misleading they are not a Uk company as advertised I placed a order for a bag but mistakenly ordered 2 instead of 1, I contacted them within 10min of placing the order they replied stating... Se mere
I chose the 'Emily' messenger bag for my young teenage Granddaughter and she loves it. It is a quality bag and just the right size for taking to school. All in all a very good experience. I would... Se mere
2,1
Under middel
107 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delays and unable to contact
Order # 2834 for £240.00 Placed on 9th of March 2025. Today is the 18th of March and I am still waiting for delivery. Was told it takes 3 to 5 working days. its been more than that. I keep trying the phone but there is no response. I have sent an e-mail. Hopefully they respond.
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra Backpackbazaar
Hi Saad!
I sincerely apologize for the delay in your order and for any inconvenience this may have caused. We understand your frustration and appreciate your patience.
We have responded to your previous email, requesting some additional details to proceed with fulfilling your order. Kindly provide the necessary information at your earliest convenience so we can ensure a smooth and timely delivery.
Thank you!
Kind regards,
Backpack Bazaar Customer Care
Delighted!
I was initially very sceptical about placing an order directly from China and half expected something to go awry. However, I couldn't have been more wrong! My order was despatched very promptly, the tracking was detailed and accurate (takingvaround a week) and when the bag arrived, I was absolutely delighted with it. It is very sturdy being made of strong, classic cotton canvas with good strong zips. I think the trims are real leather or if not, excellent faux. The lining is particularly nice with a nice cotton feel. I certainly won't hesitate ordering from them again, I am very pleased.
10. marts 2025
Uopfordret anmeldelse
Slow delivery, return fee and horrible customer service
It says fast delivery time however my package arrived after roughly a week, I ordered the Jordan Crossbody Sling and it is tiny, the water bottle holders on either side aren't stretchable and can't hold a store bought bottle of water. The bag came with seams and stiches broken, thus why I have emailed for a return however it takes the customer service roughly 3 days to respond PER EMAIL. Meaning I had to send my initial email, a follow-up due to no response simply for them to ask for pictures of my damaged product. I sent those pictures 3 days ago, with a follow up message yesterday AND today (06/02/2025). I am still yet to receive a response or any implications to how I should refund/post my bag. Horrible service and a horrible bag. I genuinely believe 0/5 stars should be an option. To anyone who wishes to purchase from this website, PLEASE DO NOT IF YOU VALUE YOUR MONEY.
3. marts 2025
Uopfordret anmeldelse
Besvarelse fra Backpackbazaar
Hi Neth,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced.
We’d like to inform you that we have already processed a full refund for your order and also sent you an email confirming the refund. We’re truly sorry for any delay in our response time and the experience you had with our product. This is definitely not the level of service we strive to provide.
If there’s anything else we can do for you, or if you have any further questions or concerns, please don’t hesitate to reach out. We value your feedback and will work harder to improve our service moving forward.
Thank you very much for your understanding.
Kind regards,
Backpack Bazaar Customer Care
The 45l travel
The 45l travel, suitcase style backpack is good. Lots of room, quality feel. But it does NOT have a waist strap. Something I just expected on a travel backpack to support the low back.
Buy at your own peral
Grudzinio
3. marts 2025
Uopfordret anmeldelse
Service doesn’t live up to its website promise
Chose this uk based website to ensure prompt delivery. Service does not live up to its website stated promise of fast uk wide delivery. 2 weeks since placing an order it has been stuck for days ‘being shipped’ with a china based carrier. Terrible service and have requested an immediate refund.
15. februar 2025
Uopfordret anmeldelse
Besvarelse fra Backpackbazaar
Hi Nicole,
We’d like to confirm that we have processed a full refund for your order as per your request. Additionally, since you have already received the item, there’s no need to return it — you may keep it as a gesture of apology from our end.
We truly regret that your experience did not meet your expectations and we appreciate your understanding. If there’s anything else we can assist you with, please do not hesitate to reach out.
Thank you again and have a great day!
Kind regards,
Backpack Bazaar Customer Care
Yet to receive my goods, customer support has gone radio silent
Yet to receive my goods,
Ordered the backpack and after about a week, I reached out for an update. The bag I ordered is out of stock and they made no effort to contact me, then they gave me the option to wait or pick another bag from their site, I asked for a refund and not received an email since
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra Backpackbazaar
Hi Elliot,
Thank you for reaching out, and we sincerely apologize for any inconvenience caused.
We’d like to confirm that your order has already been delivered. Kindly check your mail or designated delivery area. If you have not yet received it, please let us know so we can assist you further.
We apologize for the lack of communication earlier and appreciate your patience. Should you have any other questions or need assistance, feel free to contact us anytime.
Kind regards,
Backpack Bazaar Customer Care
Poor Customer Service
Unfortunately no stars wasn’t an option. Ordered a backpack several days ago, money was taken out of my account but have had no indication as to when I’m likely to receive my purchase. Have emailed twice and have had no response and have rang the number given on the contact us page of their website and nobody answers. Beginning to get very suspicious as to whether this is a legit company. Going away the beginning of March and need a backpack but still awaiting a response as to whether the one I ordered will turn up or not. Hopefully will get a response and My opinions may change. Avoid this website at all costs!
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra Backpackbazaar
Hi Spencer,
Thank you for reaching out, and we sincerely apologize for the inconvenience you experienced.
We’d like to confirm that as per your request, your order has been cancelled and refunded in full. You should see the refund reflected in your account shortly. We apologize for any delay in communication and for not meeting your expectations.
Should you have any further questions or need any assistance, please do not hesitate to contact us. We appreciate your understanding.
Kind regards,
Backpack Bazaar Customer Care
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.