Avoid Bacharide - No ride and no refund
Avoid Bacharide! Nearly £100 Paid, Appalling Communication and No Refund.
I booked and paid for a private transfer from Marrakech to Agadir through Bacharide's website approximately six weeks in advance, at a cost of nearly £100.
Despite paying upfront, I never received a booking confirmation. Once I arrived in Marrakech, I contacted the company through the WhatsApp number advertised on its website to confirm my collection time. They eventually sent my booking confirmation and confirmed the original pickup time.
I then asked a simple question: could my collection be brought forward? I had an appointment in Agadir at 1pm and needed to ensure I arrived in time.
What followed was four days of complete silence.
Despite repeatedly messaging and asking for a response, nobody bothered to reply. I eventually emailed the company explaining that I couldn't proceed without knowing whether an earlier collection was possible.
The only response I received was that my booking was confirmed. That completely ignored my question about the collection time.
I emailed again, explaining that I needed confirmation of an earlier pickup or I would have to cancel. Again, no response.
With no reassurance that I would reach Agadir in time, I had no choice but to make alternative transport arrangements. I informed Bacharide that I was cancelling and requested a refund.
Since then, I have received absolutely nothing. No refund, no apology, no acknowledgement and no response whatsoever.
I'm now having to raise a dispute with my credit card company to try to recover the nearly £100 I paid.
I find it completely unacceptable that a company can take payment six weeks in advance and then repeatedly ignore a customer who is simply trying to confirm their travel arrangements.
**My advice: avoid Bacharide.** Based on my experience, their communication and customer service are appalling, and I have been left out of pocket with no refund.
I would never book with this company again.
