Babymoov UK Anmeldelser 

Babymoov’s Customer Services were very helpful, kind and professional.
I had purchased an anti-UV Tent 50+ UPF Protection Mariniere, the Nutribaby+ 6in1 Food Prep Maker Opal Green and Babybols. We like their products, they have been really very useful, in particular the food prep maker/steamer when making our baby’s food - it’s straightforward and easy to use.
Unfortunately the base unit of the steamer stopped working after 7 months and Babymoov had kindly sent a replacement base unit in a timely manner. Their Customer Services team have been very helpful and have responded to the Contact Form that I had completed on their website.

Well… firstly - thanks to Amelia in customer service, it all worked out in the end. Thank YOU.

Until then - the whole process of returning with Babymoov is outdated, difficult and unhelpful.

They ask you to share SO much info for a simple return - batch number, product ref, short video, dates, name of Reseller (Babymoov!?), proof of purchase…

Most companies supply a return slip / sticker in the package or at least have a more up to date return method simply referencing the order number.

The only way to get a response is via the form on their website if / when you get a response and then you reply… you are not guaranteed a speedy or even any response.

I contacted their UK and general insta accounts to get through to them who pushed customer service but still…. Their job is marketing, not to chase their
Colleagues.

For a company with great products and really good social media, their customer service and tech for returns is a real let down.

That said, Amelia in the end came to the rescue and sorted it all… give her a raise!

If anything, buy via a trusted partner retailer, not direct.

Initial review 25 April - I can only confirm the generally negative reviews below, the customer service is absolutely appalling. No contact number is listed on the website. When you submit the online form, it states Babymoov will respond by email within 48 hours. For me that was about 2 weeks ago, and I’ve heard nothing. 1 star.

ADDIT - As on Friday 9 May I have now received a full refund, a new product, and additional baby weaning equipment. Although the initial response was slow, credit must go to the company for the way they made amends for the error. They were very kind to do this, and have gone above and beyond to fix the issue. Due to this I have increased to 3 stars.

Useless non existent customer service. I have been trying to get a refund for a recent product I ordered and have just had radio silence. Awful service and will be keeping well clear of Babymoov in future. Be wary of this brand.

Very disappointing recent experience with Babymoov! I purchased a baby monitor in 2021 which started to play up within a year- in 2022 Babymoov were quick to act and sent a replacement monitor. Between the end of 2022- late last year we were using the monitor more and more infrequently. We had our second child at the end of 2024 and naturally found we needed to use the monitor daily once again.. within a month of use, it started playing up. This time Babymoov are refusing to help stating that we should have taken out a lifetime warranty which we were never made aware of. They have not even tried to help me troubleshoot what could be causing it to be so temperamental. For a brand whose client base is parents of young children, I’m shocked and disappointed that they have dismissed me in such an heartless manner- especially at a time when I am hugely dependent on a functioning baby monitor!

Worst customer service ever. I placed an order via Boots for one of their food prep machines on the 12th of March. Emailed them at the end of the month asking for tracking details. The first time they responded saying they’ll look into it and get back to me. No one ever got back to me. Emailed them again and filled in their form online. It’s now 15th of April and still no response. Tried emailing Boots but they said to contact babymoov as the order was coming directly from them.

Customer service is very poor. I ordered a replacement jug for my Nutribaby+ Grey Babymoov × 1. Instead I received a replacement steamer part. I contacted customer services and eventually they replied and sent out a replacement jug. When it arrived I found they had sent the replacement steamer part again! Not what I ordered. Incompetent company. I’m still waiting for them to reply about sending what I originally ordered

I ordered the Babymoov Nutribaby Plus XL 5 In 1 Food Prep Machine which should have arrived on 17 February 2025 and I am still yet to receive the product. I have contacted Babymoov via their contact form on their website and via email several times and have had radio silence from them. Such poor customer service considering their customers will also be juggling little ones. Please babymoov can you get in contact with me? My request reference is 301649.

Babymoov Insuflável bath it's the worst quality possible! Where you have to blow the air the plastic don't close properly so have to blow everytime you have to use ! It's really bad . Stay away !! The brand might have other products but with this experience I would risk it ...

I bought one of the 6-in-1 blender / steamers for the purpose of weaning my baby. When weaning time came I literally used this machine FOUR times and it stopped working. I emailed customer services that gave me a list of things to try to get the machine working, none of which worked. They then said they would send out a replacement piece to fix the issue… here I am 2 weeks later still waiting for it. Bare in mind it’s not been over a month I’ve not had use of the machine for now which has delayed my babies weaning - I am so fed up I’ve emailed today to say just give me my money back as I have now bought from a different company. Terrible customer service. terrible prouduct. Avoid at all costs!!!!!!!

I was initially very impressed with the Babymoov food processor, which seemed like a great investment for making baby food. The product performed well for the first few months, and I appreciated its sleek design and functionality. However, my experience took a disappointing turn when the processor stopped working after just 7 months of moderate use.

What made this even more frustrating is that Babymoov advertises a lifetime warranty. Unfortunately, their customer service has been completely unresponsive despite multiple attempts to reach out for support. Emails and calls have gone unanswered, leaving me feeling abandoned by the company.

A lifetime warranty is meaningless if the company doesn’t stand behind it or assist customers in resolving issues. It’s very disappointing to have spent money on a product expecting longevity and support, only to be left with a broken appliance and no help in sight.

I wouldn’t recommend this product if reliable customer service and support matter to you. Babymoov needs to seriously improve its after-sales service to match the promises it makes.

After purchasing a Babymoov bottle warmer via Amazon and it no longer charging or turning on after only 4 months of ownership I got in touch with the brand directly.

They informed me as it was brought via Amazon I need to contact them. I found this slightly confusing as they are just a seller not a creator and surely a fault would be more helpful to receive direct so they can look into it and ensure it doesn’t happen again.

I then got in touch with Amazon who are refusing to help in any way.

So I am left with a broken babymoov bottle warmer , a hungry little one, out of pocket and fed up. A warmer that their own website states is repairable & built to last, yet I wasn’t even given any advice on how to potentially get it working again.

I would not use this company again based on their lack of consideration and care for their product. Rather just take our money and move on.

Well unfortunately when working in an industry that’s so vulnerable and important like newborn / children’s products I believe you should be more considerate and careful in what you create and in the customer service given as you’ve lost not only me as a customer but all of my mum friends, baby groups, those I have on social media and family.

Not a good look Baby Moov

I bought the babymoov nutribaby plus xl food processor.
We have it for 3 years. 3 years no issue but suddenly boender is not working. Asked the customer service team but I have to pay £37 for the replacement part.
It does says liftime warranty but appwrently have to register even buying from the babymoov directly.
If I am sending a lot of money on baby food processor, I think at least last for 5 years!
I Bought kenwood food processor for less price 10 years ago, Still working.
I have asked customer service to help but didn't get reply!

Some of the worst customer service I have experienced. The DC cable on my Yoo Twist broke. It took a week and several rushed replies from customer service to confirm a replacement could not be posted to Ireland. Also never received the dimensions so I could find an alternative. Won’t be purchasing Babymoov again.

Absolutely blown away by the customer care!!
A huge thanks to Chloe for resolving our issue so professionally

I had a problem with the baby moov bottle warmer which broke. They dealt with my issue super quick and with great respect, Chloe from the UK branch was great! I had a replacement sent out straight away

I bought a babymoov nutri plus back in 2024 March ( It has only been 5 months in August) As it was the start of our weaning and transitioning journey I didn’t use the product that often at the beginning then I started using it a bit more often but how often you can use a baby steamer. The cover of the steamer basket consisting two pieces one sitting in other part. The first thing I realised is that the cover itself doesn’t sit on the basket as it should be and then small part of the lid doesn’t sit in the place and allows the steam escape. Back in June 2024 ( only in 3 months) I had to order a spare lid. Then my friend told me why don’ t you write them and ask for a replacement lid after all I didn’t break or crack the cover it is simply faulty. I wrote to baby moov sending photos. They could clearly see that lid isn’t broken or cracked. They said we are sorry to hear that your lid became distorted. How can you acknowledge that a product you sold has become distorted in a few months and they also thanked me for buying another spare lid. I don’t even put it in the dishwasher. They said they don’t cover plastic parts and I should have contacted before. It has only been a few months and how you can be okay with the fact that lid becomes distorted and unusable within limited use. Do I have to buy a spare lid every few months just because their products arent up to standart? Even the new lid I bought is so flimsy I have to turn it around to find an acceptable angle so the steam won’t escape. Now I’m dreading the day the new one also won’t work and I will have to order a new lid which is exactly what they want. Selling a product once won’t cut it. I didn’t break the lid I hand wash it all the time and they don’t own their own product’s low quality. I know nothing will change but I wanted others to know what is in store for them if they are to buy this product. We are already inundated with house chores and we shouldn’t have to deal with this pity marketing strategies.

Update: First of all I told I didn’t put it in the dishwasher you either didn’t read it or you claim that I’m lying ( despite it says it is dishwasher safe on the website) So
it seems to me you are the one who is lying saying that it is dishwasher safe or you accept that the product you produced is so low quality it gets compromised in the dishwasher. Secondly This is a STEAMER so obviously basket and its lid is supposed to be exposed to heat. And it is not your place to decide if 6 pounds is too much or nothing for a customer. You are trying to make me look that I’m after small amounts and I think the same for you. there are other cheaper versions of steamers out in the market if I pay more it is my every right to expect a high quality from this product. After This correspondence I checked again and just realised even the basket is problem as I’m experiencing problem with both of the lids. Then it got distorted as well. Wow what a high quality.

Unfortunately our much loved Nutribaby+ blender stopped working, thankfully our product was still within the 2 year manufacturers warranty and so I contacted Babymoov with my claim. Chloe made my experience a positive one from start to finish! I explained that the blender was faulty, and I was given very simple and clear instructions on how to troubleshoot the individual components. Chloe kindly reviewed my photos and video evidence and swiftly provided confirmation that Babymoov would replace the faulty parts. I am delighted with the excellent level of customer service I received, and would highly recommend this small business to my friends and family!

Had a problem with the monitor not working, suddenly the screen went blank during the night and was unable to charge or turn on. Contacted Chloe via email and got a response straight away. Awaiting a new receiver in the post but am extremely happy with the support and help offered. Hopefully all will be will when I get the replacement!

Babymoov do not honour the lifetime warranty.
Got asked to provide proof of lifetime warranty registeration delaying replacement of faulty product.
Even though it was auto registered and manually registered a second time.
They said they had no record of it, even when receipt was provided showing that it was purchased though thier website.

Have to jump through a lot of hoops in order for them to honour the lifetime warranty. should have just bought a cheaper product without the lifetime warranty. terrible customer service.