babygold Anmeldelser 

It is so disappointing and so much time was wasted. I bought a pair of gold earring backs which came with the description - one size fits all. I was shocked when they came as they were so, so tiny that I could barely grab them and the hole was smaller than my earring post which would not go through. My earring posts were a normal size, maybe even smaller, so I could not use them. The photos of the backs on their site showed no dimensions but I relied on the one size fits all description. They sent me a return sticker but after many emails agreed to a store credit as a special accommodation. They had no other size backs so I asked for a full refund. After much back and forth they finally gave back 50% claiming that the one size fits all description was added by AI and they have since removed that wording. That is not how this should work. Needless to say one should think twice about purchasing from Baby Gold.

Let’s see what the odds are they post an actual review. First I suggest anyone wanting to purchase from this company google them first and you will learn why you should not. Second I purchased a bracelet with a clasp that barely holds. The connector is thin and the gap is too wide and the bracelet falls constantly. I did the research and it looks like the clasp is either not correct or made improperly. I reached out to customer services and after several days they replied and said it was not their fault it was wear and tear. I’ve had it for 4 months and it’s suppose to be “gold” also how did I create a huge gap. They charged me to send it back for them to evaluate where I can already guess they will have some sort of cost associated with fixing a faulty product

I purchased the Petit Sequin Chain Anklet from Baby Gold, and it fell off the very first day I wore it, clearly due to a faulty clasp or poor construction. I reached out to customer service right away, explained everything, and asked for a replacement. Instead, they repeatedly referred to it as “lost” and refused to take any responsibility for what was obviously a defective item. The only resolution they offered was 30% off a replacement, which is unacceptable for something that didn’t even last a single wear. This was a significant purchase for me, and it’s extremely disappointing to see a company refuse to stand by the quality of their product. I would not recommend buying from Baby Gold.

I ordered an anklet and a pair of earrings on Dec 9 and was promised arrival by Christmas. 3 weeks later when the item didn't arrive I requested an update. After a lot of back and forth I had to get my cc involved to cancel the order and issue a refund. The company promised it would be received and finally on January 24 almost 7 weeks later the items were received. The anklet was $280 blue opal, the earrings were gold evil eyes $204. 6 months later my anklet snaps apart as Im going to put it on. It turns out my real opal $280 anklet was being held together with sewing string. I sent images with my sewing string next to the bracelet. It is EXACTLY the same. I wrote them on July 6 they state they have a lifetime warranty yet won't refund me and haven't gotten back to me about sending a new anklet using actual quality material. String meant to hold clothing together cannot be used to hold opal and gold together. They are very dishonest about their quality and their policies.

Be aware! The business practice of this store is NOT PRO with customer satisfaction. Better stay away. They just want your money! They do not care about customers reviews and if you are satisfied or not!

ABSOLUTELY A TOTAL WASTE OF MONEY!! Do NOT buy from here. Rotten customer service too. SCAMMERS!!!!

I would give them -5 stars. They took my money and never sent product. This company is true thieves don’t order from them!!!

Terrible company and customer service. I received a bracelet for Mother’s Day, originally priced at $ 640. The bracelet was very flimsy and within days I had several dents in the bracelet.
After four weeks the bracelet was literally falling apart. When my husband contacted the company, they refused to stand by their lifetime warranty claims. I’m now stuck with a piece of junk.

POOR QUALITY. Turquoise ring had stones fall out on the second wear. 10 day policy for store credit.
Lifetime warranty advertised on website is a SCAM. If you qualify for a repair, they make you pay for shipping and repair. UNACCEPTABLE POLICIES AND WEBSITE IS MISLEADING.

I got my granddaughter hoop earrings for Christmas. No sooner we put them on her they broke. No return emails after I complained. They were also cheap looking earrings. Junk junk junk. Never again. They are deleting my posts on Facebook every time I post on what a junk they are

Never received product. Quoted 4-6 weeks. Followed up multiple times. Often ignored inquiries and/or promised ship dates that never actioned. Had to dispute charge with credit card company.

Convinced this company is a fraud.

In reality they deserve no stars. I purchased a bracelet that was not made to order and should've talen no longer than 3 days to receive it per their email and purchase confirmation. Here I am writing a poor review 1 month later and still no bracelet in sight. They respond to your first email due to your concerns and then ignore you. No one to reach via phone conveniently for them. Wish I read their reviews prior to purchase. Lesson learned. Poor way to conduct business. STRONGLY recommend everyone to stay clear from this company

I purchased a pair of earrings on April 19th. It has been 9 weeks and still no information on my order dispite multiple inquiries. I have been told they will send to customer service to expedite my order however, it still has not shipped. If you try to call them, you get a recording, if you email, you get the same response over and over. A waste of my time and probably money. I cannot even comment on the earrings themselves as I am thinking I was scammed and they may never arrive.

I’ve made a few purchases with Baby Gold and the latest for Mother’s Day has left me never wanting to shop with them because of their subpar customer service. They are vague about processing times and refuse to refund.

False advertisement. Bought a bracelet and it broke 2 times. Brought to local jeweler and he said it’s hollow links. Description Says solid gold. Contacted CS and Victoria had the audacity to state they would have fixed it but I voided the warranty by taking it elsewhere. Sure, so they can keep with their lies of the item being solid gold. I was more concerned about the false advertisement! Don’t be fooled and spend that money elsewhere.

Sent me a broken charm enhancer then said no refund. They told me they MIGHT OR MIGHT NOT APPROVE WARRANTY?! Are they kidding?

Cheap flimsy crap. Please buy elsewhere!

Ordered and paid for a pair of earrings one month ago, still have not received them.
They claim that they dropped the package to the carrier, tracking says otherwise.
They barely reply to emails and promised to ship the order three days ago and provide a new tracking link, which has still not happened.
They refuse to cancel the order claiming it has shipped and there is nothing they can do, however then they confirm the order was not in fact shipped.

Baby gold is a scam. The gold is not solid gold as advertised. The return policy is for store credit only. I am going to test the gold to see if in fact it is 14k carat. I spent over $1000 on two pieces and they are both not solid as advertised.

I need to return an item since it is too small for my ears. They are zapping a $15.00 fee on the return which was not stated in their return policy. I don't think they can legally do that that. They do not answer the phone with a person & have not given me my email a proper response, they are just giving me a BS line that they are giving it to a live agent. I will return the item and not be happy to have to use the reduced credit on something else from them. This is the worst Customer Service I have experienced except for a China Scam I got involved in last year. Too bad!!!

So this is a scam do not buy you will be tempted by the low prices but okay see the first red flag i wanted to buy a bracelet for 90 dollars and then i moved and changed my address to uk and it was 90 pounds except 90 pounds is about 115 dollars so they manipulate the price to make you pay more depending on the currency. The customer care is non existent i feel like its some guy on a couch that answers email when he feels obliged to. This is a scam do not buy