Baby Elegance Anmeldelser 

One of my favourite brands, they couldn’t be more helpful! Every product we have received has been amazing quality and delivery is always really fast. Customer service are fast at responding too 😊 100% recommend for all of your baby essentials!

Fab customer service, amazingly quick delivery and high quality products every single time! We have had a few things from them now and they have lasted sooo well!

Amazing company! I have several of their products and love every one of them. They are so good at communicating and always are so quick to send out products. Would highly reccomend!

We absolutely love our Mash Highchair! Delivery was fast and the product is over all really good. So easy to assemble and looks great with our home interiors. It’s easy to also fold and put away if needed. I also love how easy it is to take the cushion and straps off to be able to wash. We love this product and the customer service has always been brilliant when ordering from this company

We’ve had the mash high chair, play pen and crib from baby elegance and I can honestly say they’ve all been amazing products and have no complaints!

We ABSOLUTELY LOVE our mash highchair from baby elegance! An absolute game changer for having 2 little ones as baby boy is safe in there and can also be with us at the table for dinner! Beautiful quality would 100% recommended as a baby essential!

This is our go-to baby essential website!
Customer service has been lovely and our items have always arrived in an appropriate timing (to the UK).
We’ve had many positive experiences and the products are always outstanding quality

I’ve ordered several items from these now, ranging from toddler beds, travel cots to play pens and highchairs! Absolutely amazing company. Customer service is on point and always on hand to help.

I ordered some items in October (over 11 weeks ago) the order was supposed to take 2 working days going off the website. I still haven’t received my products and nobody responds on email or messenger. It seems to be a scam website?

Terrible customer service team. I’ve been waiting almost a week for a response. I purchased a cot from Argos which is under a 2 year manufacturer guarantee. The base snapped while my 1 year old was sleeping. I contacted Argos who contacted baby elegance on my behalf to get a replacement. After 4 days I was offered a replacement base which I refused as I would like the whole cot replaced, as the whole cot is under warranty. I’m still waiting for an update. With no customer service contact number and a very delayed customer service team I’m left a little frustrated. Stay away from this company.

Received the mash high chair bundle but a part was missing from the newborn attachment. I was quite worried when I read the trustpilot reviews that I would have wasted money on this product but contacted baby elegance via Facebook. They replied immediately and organised for the replacement part to be sent out. Although annoying it was missing in the first place I was really happy with the customer service which quickly rectified the problem.

From reading the reviews, I was worried about placing my order of two rather large items. I was really surprised when they both arrived within two days of placing my order. I can’t review the items yet as baby is not here but they look fabulous. I am really happy with the delivery, especially at such a busy time.

I was told that delivery would be in 2 days from order on 4th November. No news from the company, no customer service contact number only an email address. Definitely would not use again and still waiting for any word or product from this company. Avoid!

My cot from them broke with my baby in it. He could have died.
This disgusting company told me it was my fault as I apparently screwed fixtures on upside down.
The issue with that: in the photos I sent of the broken cot, the only fixtures you can see are on the floor from having broke. You can not see a single fixture still attached to the cot. It is impossible to see that from the photos I sent.
Stay away, for your baby’s safety. They didn’t even ask if he is okay after I told them what happened. I’m now in the process of reporting to trading standards, the ombudsman and anywhere else I can find.

Ordered from this company said mash high chair would be delivered in 2-3 weeks waited over a month for it to arrive and only got half the order. I won’t order from this company again, please avoid!

Website says "next day delivery if ordered before 1pm" also it says items are sent with DPD and DHL. Ordered cot at 8am on the 5th Sep. 7th Sep and still nothing delivered. I was provided an AN POST tracking number and as of the 7th the tracking says AN Post still are not in possession of the package!
1pm on the 6th I was told by baby elegance CS they would get back to me ASAP and I heard nothing!

Horrendous, going to be reporting to trading standards.

Ordered the mash high hair bundle two weeks ago and it stated in stock on their website and said next day delivery.

Got told it was on back order and would be in stock and sent this week.

Still heard nothing, I’ve chased and chased via email and live chat and been ignored.

EDIT
They’ve now given me a DPD tracking reference but DPD are still awaiting the parcel from baby elegance 😤

DO NOT ORDER! We've been waiting 4 weeks for an expensive newborn bundle after being told dispatch is 2 days. They don't actually have any in stock and no idea when we will receive the order. Zero communication from Baby Elegance unless we chase or leave negative comments on social posts and they keep lying about delivery date. Terrible customer service!! Baby will have outgrown the 'newborn' item very soon! Also to make matters worse they're now deleting mine and other customers comments from social posts. AVOID!

Do not order from this company. I paid £176 for the Mash highchair over 2 weeks ago and nothing has arrived.

Please stay away! Ordered from here and only got half my order have emailed them done online chats and nothing still no sign of getting the rest of my order! No help whatsoever as they reply with we have sorted your problem and no problem sorted! A JOKE !