AXS.com Anmeldelser 321

As a Canadian fan attending events abroad, AXS has been a dependable ticket seller for me. The checkout process is straightforward, pricing is transparent, and my tickets worked perfectly at the venue. Everything went exactly as expected, making the whole experience stress-free. I’d definitely use AXS again.

NOT RECOMMENDED !!! BE AWARE !!! I spent several hours trying to buy a ticket for Disney on Ice. Was blocked as a bot 3 times, spoke to tech support on AXS website. Unblocked and again on the final stage stopped by the payment method. 3 different devices, 4 different cards, and all the time unable to purchase. The worst thing is that my Monzo allowed to send the money twice, and now I need to wait for a refund, no idea for how long. I reported them through my bank as a SCAM. NIGHTMARE!

Useless website that is inconsistent, fails to take payments and only interested in upselling their crap and selling your data to 3rd parties

Do not sell tickets on this platform, they will hold onto your money for months on end while they decide what they would like to pay you from the originally stated amount you sold them for. This company is a complete sham

I have now written on 14 occasions regarding missing tickets for ABBA. I have received various responses from their bots Jane, Joe, Paige, Kerry et al some saying they have phoned me and left messages. This is bare faced lies. They will plumb the very depths to avoid their responsibilities to customers. My real concern is I will have to cancel flights and accommodation. This is inexplicable. Is there no one I can complain to? Is there no regulatory body to whom these scoundrels are answerable? JMD Graham
Since writing the above Joe ( not a bot!) phoned and after some complex to-ing and fro-ing secured my tickets. The problem was the ticket box had the letters AU representing Apple User and not my details. You can change this by deleting and substituting your own email and password. This doesn’t make up for the near two weeks of no responses and angst.

Very disappointing that Abba voyage are using this company for ticket purchases. I have experienced a great deal of frustration in the initial purchasing and then trying to view the tickets. Password kept getting rejected and resetting it didn't work.
Why can't they go back to the old ticketing system where they could be stored in Google wallet.

This site is a joke.

It’s so nervous about ‘Bots’ and security that it triggers false alarms if you fart in the wrong way.

Lot of negative comments out there. I appreciate it’s a numbers game but if their management would take the time to look at the negative reviews they might take steps to rebalance the system and avoid having to employ so many customer service agents to deal with the fallout.

Unfortunately, 0 stars is not an option. I could not buy a ticket. Using my laptop, after getting repeatedly kicked out of the system, I was able to select my seats, but when I tried to checkout, then got kicked out again. So I tried my phone. I could select seats, but when I went to check out, just watched the little circle gor around while the clock ticked down and timed me out. Overall, worst ticket buying experience ever.

I bought a ticket from Cocksparrer back on March 2nd, tried to log in to AXS account, but it's not possible as AXS clearly avoid having any customer services.
I can't get in to my account because I no longer have the same phone number as I did when I bought the ticket.
AXS are a dodgy company, the website is no help.
Avoid this company like the plague!

Dreadful! No option for customer support. Will not allow me to make changes in my account. Hours wasted trying to do anything on their website - which is not fit for purpose. Avoid!!

Why are there no humans available to speak to?! Never had issues like this before with companies like Ticketmaster, See Tickets etc. impossible to access/view my tickets in the app. No option to click 'Done' once enter email/password. Thankfully still 7 months to go until the gig but I'm not feeling optimistic about accessing tickets when it comes to it - a surprise Christmas present for my husband

Shame i cannot leave zero stars. We've spent hours trying to buy tickets for the Radiohead concert, only for the payment to be rejected at the last step (we've tried with 3 different payment methods from 2 different computers, called our bank, nothing!). Totally impossible to speak to a human being at axs, only the useless virtual assistanr, a disconnected phone number and a WhatsApp number that nobody responds to). Stay away from them!!!

Bought tickets for Stones/Beatles show at Pikes Peak. Stones band did not come out except for last two songs. What was sold and advertised is completely false. Contacted ACS for refund and of course have not had a response.

Turn up for the Benson Boone gig having sent £1000 plus hotel and train. On arrival we get told the gig is cancelled. Cancelled meaning a refund, but a few days get a notification saying it's postponed meaning no refund. All that money earning interest, whilst many are left out of pocket just before Christmas!!!! I can't afford to pay for travel and hotel expenses for 3 people again

I am writing to express my deep frustration and disappointment with the way your platform treats legitimate users. My account has once again been blocked as if I were some automated bot, without any explanation, warning, or reason. As a result, I was completely unable to log in yesterday when I needed to purchase NBA tickets. This is absolutely unacceptable for a service of your scale.

Your repeated and arbitrary account restrictions show a complete lack of respect for your customers. This kind of behavior is not only unprofessional, it borders on negligence. I have done nothing that could justify such treatment, and yet I have been locked out without recourse or proper support.

It is also impossible to overlook the disastrous way you handled ticket sales for last year’s League of Legends event, a perfect example of how poorly your systems and communication are managed. The lack of transparency and reliability is astonishing.

I expect a clear explanation for why my account was flagged again and what concrete measures you intend to take to prevent this from happening in the future. The current experience is not only disappointing, it is insulting to paying users who simply expect fairness and functionality.

If I could give 0 stars I would! I'm trying to buy tickets through AXS and no matter what I do the system thinks I'm a bot. I've tried Incognito mode, different browsers and the app. Support is a useless chatbot that just tells me to do everything I've already tried. I'm going to have to book by phone instead, so much for technology... I'm surprised they sell any tickets at all!

Bought add on merch via AXS at 50 pounds each for The Gladiators O2 live show. I payed for 3 packs. Noone was aware of the existence of them at the venue despite talking to various staff. A team leader eventually advised that they should have been posted. No phone number to call them. I have emailed to ask where they are! 150 pounds worth of merch gone ! Avoid

Terrible ticket buying experience, with the over eager anti-bot system making purchases infuriating.

Absolutely the worst customer service! Just going through the script-book until run out of answers and then bye!

I turned up at the O2 after great expense with my 83 year old mum, only to be told the show had been cancelled and I should have been notified. I received no notification in any way, including no email to junk. The phone numbers for this company don't work. You can only email them, and I got a reply saying resolved, without any actual communication from them. I've not received any refund. This is by far the worst customer experience I've ever had, by some distance. It's like dealing with a scam company.