Avis Car Rental Anmeldelser 

I am an experienced traveler who has rented hundreds of vehicles worldwide, but my recent experience at Avis Dubrovnik Airport was an absolute disgrace. The counter agent added the most expensive insurance coverage available (€277 on top of my €177 prepaid booking) completely without my knowledge, consent, or verbal disclosure.

I was instructed to sign an electronic signature pad simply to "collect the car." The device was a simple pad that only recorded a physical signature and did not display any text, contract line items, or pricing information whatsoever. At the same time, my credit card was requested for what I was explicitly told was a standard security deposit hold. This calculated tactic avoids raising any immediate suspicion, as no extra charges are mentioned. The Avis system then took my blind signature, electronically stamped it across every insurance acceptance field, and quietly charged the extra €277 directly to my card after the rental was completed.

When I discovered the fraud and protested, I was met with dismissive customer service telling me that it was a "legally binding contract" and that having the extra insurance was a "good idea anyway." This is not a transparent sales practice; it is underhand thievery designed to trick customers out of large sums of money. I trusted the Avis brand name to avoid this low-end market behavior. I am deeply disappointed and will be escalating this formally. Avoid this location at all costs and demand a printed itemized statement before touching any signature pad or handing over your card.

Avis car rental in Kefalonia, we got two cars for our party and we were advised to return the cars empty as it would be cheaper than filling it up at a petrol station locally. We returned the cars 2-3rds full as we didn’t use them that much and was sent a bill of 108/114 euro an absolute rip off’ what a scam. I will never use Avis again anywhere.

We returned our car to an Avis worker on time at 9:35 (had booked it till 10am) on a Wednesday and were charged a 75 euro late fee, saying they received it after 11pm. we contacted corporate with cell phone locator evidence and our flight information showing we flew out on time and couldn't have returned the car late, but they backed their franchisee and refused to adjust the charges. They also charged a 75€ premium location fee that was not disclosed in advance even though we. booked with the location from the start, so it should have been disclosed.

Scam artists who invent damage to vehicles to get back at you for not purchasing their overpriced insurance, which they aggressively oversell on pickup. Avoid at all costs.

SCAMMERS, Declined to take out the additional insurance but they added it on without my knowledge until i got the credit card bill through when i got home.

Zeer slechte ervaringen, veel extra kosten in rekening gebracht, oa:
Krasje 200
Administratie kosten hierover 100
Fee extra Ivm locatie luchthaven 100
Ferry kosten extra 220
Te laat of te vroeg inleveren, nonsens… 125

Kortom .. zoek een andere bedrijf, schandalig en agressieve benadering brrrrrr🥵🥵🥵🥵🆘🆘🆘🆘🆘🆘🆘

We booked a car from AVIS through Booking.

Picked up and returned the car to AVIS at Zagreb airport and accepted an extra cost of 50 euros to take the car to Slovenia. Returned the car with more fuel than we got it with and completely without damages.

After we got back home Avis charged us 3194 SEK, the same day we returned the car and after help from Booking we finally found out that it was supposed to be for a damage on the car. A damage that was already on the car from the start even if it was a bit "sloppy" marked on the rental papers. We authorized AVIS to invoice 50 euros which should be about 550 SEK, instead they put on an extra 2640 SEK (around 250 euros) without either documentation or approval.
When we finally got through to them they still claim we did the mark even if I sent them pictures that it was on the car from the beginning, BIG SCAM!!
We will never ever rent a car from AVIS again.

Avis Flughafen Split.

Ich kann mich nur allen negativen Bewertungen anschließen. Wir waren bisher immer zufrieden. Nach der Rückgabe wurde nur ein Bruchteil der Kaution zurückgezahlt- ohne weiter Information geschweige denn Rückfrage.

Erst nach langem hin und her kamen Bilder von dem Schaden der vorher schon da war UND dokumentiert war.

Ich habe selber ein Video von der Übergabe am Anfang gemacht und Bilder. Sollte nun belegen das die Bilder von vorher waren. Somit wurde mir unterstellt das ich lüge. Ich hatte wo anders eine Versicherung abgeschlossen- warum sollte ich also einen Schaden verschweigen??

Wenn ich mir diese Bewertungen durchlese stellt sich mir die Frage, warum Avis die Menschen abzockt.

Finger weg! Lieber wo anders buchen Und Avis Europa…. Überlegt euch doch mal, wie euer Ruf wieder hergestellt werden kann!

Be careful with this rental company. I booked a car for 96 EUR, but at pickup I was told I had to either purchase additional insurance for 35 EUR/day or provide a 4,000 EUR credit card deposit. This was not clearly disclosed during booking. In the end, I paid 341 EUR instead of 96 EUR. I would not recommend this company.

Sehr unprofessionelle Station. Verhalten grenzt stark an Betrug.

Man bespricht Details, bekommt eine vorläufige Rechnung und zum Schluss kommt alles anders.

Abgesprochene Returnzeiten werden nicht im System eingetragen, man wird bei Vorabbuchung zur alten Zeit angerufen "WE are wondering where you are", obwohl um einen Tag verlängert. Zur abgesprochenen Zeit ist niemand da, Schlüsselbox ist keine da, man muss den Schlüssel durch ein gekopptes Fenster werfen :D

In der Abrechnung tauchen plötzlich Gebühren auf, die nicht besprochen wurden, die Grenzübergangsgebühr wird plötzlich noch zusätzlich mit 25 Prozent versteuert.
Wenn ich die Bewertungen hier lese, kann ich froh sein dass ich vorab ohne Selbstbeteiligung und Selbstbehalt abgeschlossen habe.

Die deutlich überhöhte Abrechnung wurde natürlich schnell abgerechnet vom Konto, mit Standortzuschläge und sonstigem, was vorher nie genannt wurde.

Über 400 Euro für knapp 8 Tage plus Stress, E-Mails und Kundenhotlines. Beim nächsten Mal dann doch wieder ein Billiganbieter: selbe Masche mit Abzocke dafür deutlich günstigere Konditionen oder gleich zu SIXT oder Europcar.

AVIS hat mit dieser Autovermietung bei mir jegliche Kredibilitat verloren, NIE WIEDER.

Scam alert! They will
Not return your deposit without explanation. Returned a car and was told everything is ok,
Couple of days after you come
Back home you realise you were charged from
Your depozit !

I booked and paid in advance for a rental car through Ryanair with Budget.
At the pickup desk in Croatia, I provided my booking reference and documents. These were accepted, and I reasonably believed I was completing the check‑in for my existing prepaid reservation.
However, after the rental, I discovered that I had been charged a second full rental under a separate contract. This resulted in two payments for the exact same vehicle and rental period, while only one car was provided and no additional services were given.
I contacted Budget to request a refund of this duplicate charge. Unfortunately, their response simply relies on the fact that a contract was signed, without addressing the key issue: why a second full rental was created despite an existing prepaid booking, and without clear explanation at pickup.
This is not acceptable. Customers should be clearly informed, especially when a prepaid third‑party booking already exists.
The matter is now being handled through the European Consumer Centre (ECC).
I strongly advise future customers to carefully review any document presented at the counter, even if you already have a valid prepaid booking.

Ein Stern ist noch zu viel. Wir hatten einen Wagen in Dubrovnik über Booking gebucht mit Versicherung "rundumsorglos Paket". Bei der Übergabe fragte uns der Mitarbeiter nicht nach zusätzlichen Versicherungen, also haben wir unterschrieben und gut. Jetzt im Nachhinein wurden uns von Avis 640 Euro zusätzlich zu den Mietgebühren bei Booking berechnet für Versicherungen, die wir nicht abgeschlossen haben. Wir haben auch keinen Beleg darüber erhalten. Da hat man uns ohne darauf hinzuweisen eine teure Versicherung untergejubelt und dann schön keinen Beleg gegeben. Nie wieder...

Avoid this absolute scam of a company, they happily make fraudulent claims against customers with no way to argue it. Would give a zero if I could.

Auto wurde zurückgebracht einwandfrei und ACHTUNG!!! Wenn ihr nach der Vermietung online unterschreiben müsst AVIS rechnet dann plötzlich Service vom Auto ein obwohl alles iO war und ich musste von der Kaution 500 euro bezahlen … die Rechnung kam erst im nachhinein plötzlich war meine Unterschrift drauf!

Sorry Avis, aber unser Vertrauen habt ihr leider verspielt.. nach Rückgabe inkl Bestätigung des Zuständigen Vor-Ort, dass der Wagen in einwandfreiem Zustand ist, wird uns zuerst das Depot erstattet und dann werden uns 3 Tage später aus heiterem Himmel und ohne persönliche Kontaktaufnahme einfach 700 EUR auf der Kreditkarte belastet für einen vermeintlichen Schaden, den wir zu 100% nicht verursacht haben. Nachträglich und nach x-fachem Nachfragen bekommen wir ein Protokoll mit Schadens-Bildern, aber (klar!) ohne unsere Unterschrift. Customer Experience geht leider anders.. Auch Avis Europe und Avis Schweiz schieben den schwarzen Peter weiter ohne sich zu kümmern.. sehr schade; wir werden Avis weltweit nicht mehr berücksichtigen.

Crappy car, but value for money. Then the fraud starts. The "damage" they are charging me for was already present when I took over this piece of junk. The car was filled with scratches. When I tried to bring in a colleague to sign off on all the damages he just mumbled "No, no, surface damage damage only, no problem." He refused to come and look (!). Further more, repairing such a scratch will cost Euro 50-60 at most; it is a simple 1-hour spot repair, not tenfold this amount (Euro 759). E.g., they are also trying to charge 75 for "vehicle idle time" during repairs - I rented this car 8 days for Euro 69, are you saying the repair also took 8 days? Ridiculous and laughable.

I am extremely disappointed with my experience with Avis in Split.

The initial price of my reservation was €86, yet I was ultimately charged €445 without clear explanation at the time of signing. An additional “Vehicle Coverage + waiver” was included and charged without being properly communicated or explicitly requested.

Furthermore, a late pick-up fee was applied, despite my arrival time having been clearly communicated in advance.

As a professional working regularly in Split and frequently renting vehicles, I find this approach highly lacking in transparency and unacceptable, as it feels like a hidden way of adding extra costs.

Despite contacting customer service, no satisfactory resolution has been provided.

I would not recommend this service and will not rent with Avis again under these conditions.

I had booked a prepaid rental via Booking.com. At the Split Airport counter, the agent explicitly told me there were "no additional charges" and that my signature was required for the 5000 EUR security deposit. Despite this verbal confirmation, I was charged 206.02 EUR for roadside assistance and an additional driver—both of which I explicitly declined.

I have filed a formal complaint under Article 10 of the Croatian Consumer Protection Act and have requested a preservation of the counter CCTV footage. I have also reported this predatory conduct to the Croatian State Inspectorate (Market Inspection). Avoid this location until they resolve these unauthorized charges.

**BEWARE – PLEASE READ BEFORE RENTING A CAR FROM AVIS DUBROVNIK AIRPORT**

This is a scam business rather than a car rental business. When collecting my car at Dubrovnik Airport I was asked the if I wanted the usual extras – insurance etc. Despite explicitly and clearly declining these additional services, they were still added on. When I queried the additional charges, I got fobbed off with the “it’s the deposit which will be refunded a few days after you return the car” needless to say these were never refunded.
The additional charges came to €450 which I would never have knowingly agreed to. From reading other reviews, I am certainly not the only person this has happened so this deceitful behaviour is widespread.
They also ask you to sign on an iPad which is zoomed in so that it’s difficult to see the charges listed. I contacted customer service head office after I returned home (the phone number provided for the Dubrovnik Airport doesn’t work – surprise, surprise!) but they just hid behind the fact that there was a signed rental agreement.
The income they earn from this obviously subsidises their car rental business but I think it’s a disgrace that it’s allowed to happen & very damaging for the Avis & Budget brands as I will never use them again.
Also, I think Booking.com are also complicit as they show inflated reviews ie 4 out of 5 stars vs google reviews of 1.7 out of 5 – clearly done to increase bookings through their website to earn commission whilst knowing they are promoting a scam business.