Avid Technology Anmeldelser 

I always have problems with Avid Link. It often logs out, doesn't remember or recognize my password. It's a joke.
I couldn't work today because I was logged out of my account.
Avid, make us a favour and completly erase this app. I need to work on pro tools, not spending two hours trying to log in...

DON'T WASTE YOUR TIME IN THIS UNFAIR PLATFORM THEY DIDN'T GIVE YOU ANY TYPES OF REWARD FOR YOUR EFFORT.

Depuis que Sibelius est devenu totalement bloqué et payant par mois, plus rien ne marche, j'ai dû payer au moins 200 euros sans que rien ne marche, jamais !!!
Et maintenant, le travail que j'ai fait est bloqué et je ne peux même pas l'exporter en xml !!!
J'ai contacté plusieurs fois le service client INTéGRALEMENT en anglais, je n'ai JAMAIS eu de réponse !!
C'est devenu le pire des logiciels de notation alors qu'il était l'un des meilleurs il y a quelques années.

I've learned to love the interface but it is the buggiest pile of doodoo ever engineered. Unusable still because of frequent crashes and lag. Hate to admit that I now have to spend time learning a new editing software.

I upgraded, PAID, & renewed my Sibelius “standard support” contract. Initially, Sibelius had activation issues, I got past those issues but .., Over the past week I’ve spent over 4 1/2 hours in remote viewing with tech “support” plus around 3 hours of my own time trying to debunk why Avid Sibelius either crashes or gets stuck in its plug-in checks. Other music production software (logic pro, Cubase, finale etc) do the same plug in checks without any issues. “Avid support” tries to pin the problem back on the client seemingly unaware that Sibelius should never crash or get stuck in plugin reviews. If there’s an issue Launching Sibelius, a pop-up should be sent with an option to bypass & if Sibelius Crashes then the Diagnostics should be automatically sent to AVID CUSTOMER CARE. Avid customer care is ridiculously BAD & wastes client time & productivity. They should pay me for my consulting time plus my lost productivity time. My production projects have lost days of productivity and missed several milestones.

Worst company ever. They just want your money and to not have to work or provide any service and have made everything subscription based model at ridiculously high prices. I have been a long time protools user but i am walking away as i have been treated terribly. Can't talk to any person on the phone after spending thousands over the years, worst website to navigate and services which have all become subscription based at the expense of customer, many who are long time users. There focus is all about profit and they have totally forgotten the customer.
Most music shops which sell avid are now urging customers to walk away and seek alternatives as everyone has been ripped off and are sick of them.
The CEO and Board should be all sacked!!
I urge all avid and protool users to walk away now!!

really outdated and rigid software. I feel very sorry for them. If they don't change their interface to a more intuitive one, DaVinci will poach all the editors

I was notified by e-mail of an update product release for Sibelius so I went about trying to download and install the software. The instructions to download and install the update were so convoluted I quickly became stuck and contacted Avid Customer Support with a request for help. To their credit they got back to me with a set of instructions to execute with quite frankly belong in the last century! Check this lot out below...really! All credit to me I made it through to Step 7 but failed to complete because, get this, a web link provided in Avid's own software could not be found...really! So back to Avid customer support and they suggest a real time session to help me through the theirs which became mine) problem. Inconveniently their customer support appears to be based on the US West Coast so the time available was 08:00 - 16:30 Pacific time, nevertheless less I took a 16:30 GMT +1 slot and was advised that Jean would send me some joining instruction 10 minutes before our appointment. 16:20 came and went, 16:30 came and went, 16:40 came and went and then I went! So having deleted all the licence files according to their instructions and unable to go any further installing the update because of their gross incompetence I am left with an unusable icon lingering on my desktop. I will spend this evening looking for a more reliable product and company!

For Mac:
1. Close Sibelius and Avid Link if it is running *Make sure that the triangle Avid Link icon on the upper right corner of your screen is not present
2. Click Finder
3. On top of your screen, click 'Go' then choose 'Go to folder...'
4. Type in /Library/Application Support/Avid
5. Delete Licenses folder
6. Open Common folder and delete all files inside it
7. Empty trash

Open Avid Link and follow the activation steps below.
1. Open Avid Link
2. In Profile tab, sign in using your Avid account email address
3. Go to 'Products' tab and check if your license is being activated

If it didn't activate your license or it is just stuck in syncing, just follow the steps below.
1. Sign out of Avid Link (Do not sign back in)
2. Reopen Avid Link then go to Products tab
3. On the right hand side of Sibelius, click the drop down button then select License
4. Enter your system & activation IDs then click Activate

STAY AWAAAAY. this is by far the worst and most ridiculous company in the audio business - even though pro tools is a standard in most big studios. It has turned into an evil business - they won't talk to you if you haven't bought anything from them AND you did so within a year so you still have "valid support". But even then they take 6 months, if you're lucky, to respond to your mails. It's an absolute joke. Look at their ratings 1/6 out of all reviews together. Go with reaper, ableton, logic instead. anything else really.

Suite a changement de PC, impossible de récupérer mes projets. Et impossible de contacter qui que ce soit pour obtenir de l’aide.
Cette société est tellement paranoïaque du piratage qu’un utilisateur enregistré ne peut pas récupérer son travail.
Utilisez d’autres Daw

Ever since I’ve downloaded feee version from Avid’s website I’ve had nothing but problems and issues with my iMac and I’ve spent two days dealing with their stupid Avid App that I have no use for ALL I wanted was the most recent version of Sibelius and now I’m spending more time trouble shooting issues and slow downloads because of them. Can’t get anyone to help you and now my iMac is all f**kd up. For Christ sakes I could’ve gotten the project I was hired for finished with Notion on my iPad with all the time I’ve waisted sitting here watching my the spinning wheel of death slow down my entire work flow. So far NOT happy whatsoever with this company.

The most horrible licensing system ever seen, intrusive and disfunctional.
Having lots of problems with a copy of Sibelius I had the stupid idea to purchase years behind. They try to push customers to purchase the upgrade to the newest versions by making it hard to use previous versions of the software (I needed to ask someone from the customer service to send me a copy that could work with my license, as the version I could download from my account on the website was not working !!!!!!!!!).
Also, if you by chance have a hardware failure or a malfunctioning pci-e component, the licensing system will make the software unusable, as it will detect a hardware change. To reset it, you need manually to delete files from hidden folders.
Anyone who has not yet fallen into the dark pit of Avid should stay away at all costs.

can't contact them, software isn't working, don't really want to continue paying until December - contact page has no send button. Have always had trouble contacting this company - software is great until you have a technical or billing issue. I don't want to read your 3 million articles, I want to speak to a human, and when you're paying that amount a month I think it's a basic right and very poor service.

The worst music distributor I have ever worked with. Distrokid is 10x better tbh. You can't get paid with avid link and sometimes you can't even upload, so what's the whole point? Will immediately be switching distributors! Specifically made a trustpilot account just to let everyone know and hopefully help somebody out.

Terrible, I pay for it, and it keeps asking me to reconnect with Avid Link. The whole experience is essentialy broken.

Avid support is really poor and incompetent ! I have never received real support or concrete solutions and I am very dissatisfied!
The Avid policy is to speculate money with an annual subscription and then give you software and an app full of bugs and slow updates !!
I will definitely abandon Avid as soon as possible! They believe and feel unique and indispensable ...

This morning I had a debit from my account in over $300 from AVID, and automatic annual subscription I don't remember signing up for. I've looked for 2 hours online to try and get a phone number and speak to a human being about billing.....There doesn't seem to be any way to do it...just chat bots and online case sign ups.....but not even a real chat person..... Anyone have any suggestions?

I try to get customer help, but they aren't able to answer! So shame…this customer care will break you down soon!