I contacted the company by email after my Avalla dehumidifier stopped collecting water after over two years. Claire Dollery got back to me almost immediately, ran through some questions, th... Se mere
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Se, hvad kunderne siger
Fuyez cette marque et le produit AVALLA T-30 !!!! Après 2 utilisations les pignons sont déjà totalement morts. Normal ils sont en plastique, qualité déplorable !!! J'appelle le fabriquant qui me dem... Se mere
Virksomheden har svaret
Delivery was really fast unfortunately the spinning discs on the mop stopped working after using for about Five minutes. I emailed customer service with a video of the fault,it was a Friday evening so... Se mere
X550 Dehumidifier. Performs well but sadly some design numpty decided to put BLACK symbols on a DARK GREY background meaning the touch control buttons cannot be read in low light. Come on this i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With over 100 years of expertise, our mission is to facilitate better living through practical solutions for the home. Our air quality range focuses on improving the air we breathe, protecting you from harmful pollutants and issues such as damp. Our home life range offers practical and affordable vacuums and steam mops, focussed on healthier living, whilst our love food range is all about experience and cost saving. We care about our planet which is why we plant one tree for every purchase and are committed to a carbon neutral future.
Kontaktoplysninger
Avalla Ltd, Draper Tools, SO53 1YF, Eastleigh, Storbritannien
- support@avalla.com
- avalla.com
4,0
God
1 t anmeldelser
Har besvaret 68 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product and after sales support
I have had my Airfryer for a while and love it. Had a problem and reached out to Sam Bondsfield in their customer services department and I have been really impressed by the support and outcome I received. Thank you Sam!
24. februar 2026
Uopfordret anmeldelse
This company is a pleasure to deal with.
This company is really good and responsive to problems, my dehumidifier was not working, they quickly arranged a collection of the faulty machine, and are sending me a brand new replacement.
The lady who arranged everything for me was helpful, caring and very efficient, she answered my emails fast and was very polite, and she is a credit to the company.
Thank you.
10. februar 2026
Uopfordret anmeldelse
Once it was in stock the item was…
Once it was in stock the item was delivered quickly
2. februar 2026
Great piece of kit
This is my second Avalla dehumidifier. The first is still going circa 3 years. Great for drying washing. The small unit sits in the camper to monitor the moisture levels. Really simple to use. Prompt delivery and packaged well.
2. februar 2026
Excellent customer service operators. Excellent products
Customer services operators at this company are efficient, super helpful and friendly. I had a number of question relating to the item I purchased which were answered speedily and courteously. I had a small problem which was resolved without any hassle and with 100% satisfaction. I am absolutely delighted with my purchase of a Steam cleaning/floor scrubbing machine
4. februar 2026
Uopfordret anmeldelse
Speed of delivery and have two larger…
Speed of delivery and have two larger Avallas which are doing stirling work.
28. januar 2026
Excellent communication.
Excellent communication.
Prompt delivery.
The Air Purifier is also excellent.
28. januar 2026
Best Steamer I've ever had
Best Steamer I've ever had. It's the first time I've had a machine that suits my slate floors perfectly. It cleans and steams and drys extremely well. I had a slight problem with the machine and contacted customer services. My experience with this company was amazing. Sam Bondsfield gave me the most outstanding customer service I have ever received. The whole problem was dealt with swiftly and efficiently. The communication was incredible for this day and age. So impressive. I can't thank Sam enough. I would thoroughly recommend buying from this Company.
20. januar 2026
Uopfordret anmeldelse
Le meilleur appareil vapeurn un appareil à vapeur qui…
Enfin un appareil à vapeur qui fonctionne correctement. Les brosses rotatives sont très pratiques pour nettoyer la saleté incrustée, la longueur du filtre électrique est parfaite, les petits crochets pour ranger le fil sont une aide précieuse et le top, le filtre pour le calcaire qui permet de garder son appareil en vie plus longtemps.
27. januar 2026
Fuyez cette marque et le produit AVALLA T-30
Fuyez cette marque et le produit AVALLA T-30 !!!! Après 2 utilisations les pignons sont déjà totalement morts. Normal ils sont en plastique, qualité déplorable !!!
J'appelle le fabriquant qui me demande de prendre une photo du problème, je lui envoie et il me réponde gentiment que la garantie ne pourra pas être mise en place car j'ai ouvert l'appareil !!! Comment envoyer une photo du problème sans ouvrir l'appareil ????
Fuyez cette marque et ce SAV malhonnêtes.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Avalla
Nous sommes désolés d'apprendre votre mésaventure, mais nous tenons à clarifier un point important. À aucun moment nous ne vous avons demandé d'ouvrir l'appareil ni d'annuler la garantie, et nous ne le conseillons d'ailleurs jamais à nos clients. Notre procédure de dépannage standard consiste uniquement à demander des photos externes, précisément pour éviter tout risque d'invalidation de la garantie.
S'il y a eu un malentendu, nous serions ravis de réexaminer la situation et de la résoudre à l'amiable. Veuillez contacter directement notre service client afin que nous puissions approfondir la question.
Besvarelse fra Avalla
Thank you for your kind words! We’re really pleased to hear you found our service honest and helpful. We truly appreciate your support and look forward to serving you again.
My T30 steam mop,lost in transit
I purchased a T30 steam mop from Avalla a year ago,with a 2 year guarantee.Unfortunately it suddenly broke down.I sent it back,and nearly two weeks later,it is still somewhere lost in transit.I have today received a replacement steamer from Avalla,the lovely Claire sorted it out for me.You can`t go wrong with this company,give them a try,I recommend them.Thank you Claire.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Avalla
Thank you so much for taking the time to share your experience. While we’re very sorry to hear about the issue with the original unit and the delay caused by the item being lost in transit, we’re glad we were able to resolve this for you.
We’ll be sure to pass your kind words on to Claire—she’ll be delighted to hear them. Thank you for your recommendation and for giving us the opportunity to put things right. We really appreciate your support.
Très efficace pour règler mes problèmes…
Très efficace pour règler mes problèmes d'humidité. Offre prix intéressante et envoie rapide. Je recommande
31. december 2025
Quick response, spares available
Having damaged a piece of my T-5 steam mop, I asked about spares. I got a quick response from Claire via email to their "support" address on avalla.com. (Confusingly, replies are from an address on marketplacecutomerservice.zendesk.com). She sent me a diagram of the spare parts so that I could be sure of ordering the right one.
I haven't yet ordered, so I can't comment on speed of delivery, but email responses were prompt.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Avalla
Thank you for your detailed and helpful review. We’re pleased to hear that Claire was able to assist you quickly and provide the correct information to help you identify the right spare part.
We appreciate your feedback regarding the email address and understand how that could be confusing—your comment is very helpful. If you do go ahead and place an order, and need any further assistance, our support team will be happy to help.
Le vendeur à été très réactif
Le vendeur à été très réactif. J'ai eu un doute sur le livreur, mais tout a été très bien par la suite. Je recommande cette société, et son produit est très satisfaisant.
2. januar 2026
Expérience moyenne
On est le 7 janvier, pas de nouvelles de ma commande passée le 31 décembre pour une livraison initialement prévue le 02 ou 05 janvier.
Envoi d'un mail à Avalla le 06 janvier et pas de réponse.
J'espère donc un retour dans les jours à venir
31. december 2025
Takes abit of time trying to get the settings right but does the job
Only had this a short time so still figuring out how to work it however it does seem to be doing its job .lt is a bit loud to loud to have in the bedroom if your sleeping.Delivery was excellent just a pity it was left outside my front door x driver didn’t even bother to ring my door bell .
29. december 2025
Besvarelse fra Avalla
Thank you for your feedback. We’re glad to hear the product is doing its job and that delivery was prompt. We’re sorry to hear about the noise level and the delivery issue—it’s certainly not ideal to have a package left without notification. Your comments are very helpful, and we’ll share them with the delivery team to improve the experience for future customers.
Avalla, a great company to deal with !
What a brilliant company to deal with, brilliant products and great engineering.
We have 2 Dehumidifier units from Avalla in the house and they are really good, almost silent running and cheap to run too.
The customer service team are fantastic, quick to respond and so helpful, we dealt with Sam who was absolutely brilliant and sorted out our order. There are not too many companies taking a pride in their work and products like this in the UK anymore. Highly recommended.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Avalla
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Avalla dehumidifiers are performing so well and that our team, especially Sam, was able to help with your order. It’s great to know our products and service are making a positive difference in your home. We really appreciate your recommendation and your support—customers like you make our work so rewarding!
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