autovia.it - Linate Aeroporto Anmeldelser 

Personale gentile e professionale. Gestione del cliente eccellente.

Tutto bene. Personale qualificato e gentile

Extremely negative experience

Autovia refused to give me my booked car because my full name was not completely printed on my Visa card.

The reason is simple: the card only has space for 19 characters, while my full name is longer. I have owned this Visa card for more than 20 years, it has a very high credit limit, and I have never had any problem with it before.

For the first time in more than 20 years, I was effectively told that my genuine credit card was not acceptable and its authenticity was questioned because of the way my name was printed.

The exact same card was accepted immediately afterwards by another car rental company at the neighbouring counter without any problem.

This created major stress at the start of our trip and negatively affected the mood of our holiday.

If Autovia applies such an unusual rule, it should be highlighted very clearly before booking. The whole situation also left me with the uncomfortable impression that such restrictions may put customers under pressure to accept more expensive alternatives or additional insurance. I cannot prove that this is intentional, but this was the impression the experience left.

I will never rent from Autovia again.

Auto fantastica
Pulizia
Staff super cortese e simpatico
Esperienza fantastica e consiglio vivamente di noleggiare con loro

Al top come sempre

Easy pick up and return.

I strongly advise against renting from Autovia, Ecovia or Furgovia. Based on our experience, I would not recommend these companies to anyone.

We originally booked two cars through Booking.com for €313 each. We also purchased the most comprehensive insurance available through Booking.com because we wanted to avoid any problems.

However, when we arrived, we were told that the insurance purchased through Booking.com was not accepted directly by the rental company. We were then offered additional insurance from them for €544 per car.

We decided to take it because we did not want to risk being charged for damage that was already present on the vehicles. In the end, each car cost us around €857 instead of the original €313. Since we had two cars, we ended up paying approximately €1,714 in total.

Unfortunately, our concerns about the vehicle inspection turned out to be justified. When returning one of the cars, the employee pointed out scratches that were already present when we received the vehicle. Fortunately, I had taken a complete video of the car before driving it, which clearly showed that the damage was already there.

We also witnessed another customer who had only taken the insurance through Booking.com. They were extremely upset because they were being charged for damage they believed was already present on their vehicle and were then left to deal with their Booking.com insurance themselves.

The staff's attitude also made the experience much worse. The employees at the desk were extremely unpleasant and, according to my Italian-speaking friend, were insulting us during the conversation.

Our overall impression was that customers are put in a situation where they feel pressured to purchase additional insurance and potentially pay much more than the original rental price.

I genuinely do not recommend this company. If you are considering renting from Autovia, Ecovia or Furgovia, I would personally choose another rental company. Take detailed photos and videos of the entire vehicle before driving away, and carefully check exactly what your insurance covers.

For us, what initially looked like a €313 rental ended up costing approximately €857 per car. With two cars, that was almost €1,700.

AVOID AUTOVIA>
The company states mastercard,visa are cards they accept for deposit and placing a block amount if not buying their insurance.
Arrived Milan Linate airport.
But when you arrive your mastercard may not be acceptable. Any reward mastercard they say is unacceptable. Misleading terms and conditions.
this took place with 4 other customers who were there with prebooked rental bookings.
So you lose your deposit as a no show if you dont book. If you buy their super cover insurance then your card is now acceptable.
I hired cars for 40 years. Never had a problem before with card. Just a scam to make you pay 4 times the bait price that you booked. Took my card to 4 other on airport rental companys. No problem with my mastercard. AVOID. AVOID.

Fast Car Return procedure! But please offer less chinese ugly cars and run better more nice an more emotional EU Cars like VW or Fiat .

Puntuali, gentili e precisi

Attention, ce loueur refuse les cartes de crédit émise par des banques en ligne (comme BoursoBank!) malgré le fait que ce sont bien des cartes physiques, et donc je n’ai pas pu prendre le véhicule de location que j’avais réservé chez eux!

Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff

Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.

L'auto che dovevamo noleggiare era una Polo automatica, allo sportello ci hanno proposto una Yaris automatica con una tacca di benzina oppure un'altra auto di categoria superiore ma che comunque per il nostro breve viaggio a noi non serviva. Abbiamo accettato la Yaris con evidenti segni di ammaccature e graffi un po' ovunque, ma ho accettato di sottoscrivere l'assicurazione totale (abbastanza conveniente) e quindi non ho avuto problemi in tal senso. Nel complesso ci siamo trovati bene con l'auto noleggiata e anche col personale, cortese e disponibile. Non metto più di tre stelle solo per la scelta obbligata della vettura, per il resto non ci siamo trovati male.

Ci vorrebbe più chiarezza nello specificare il tipo di assicurazione proposta!

Rapidi nella consegna sia al check in che al check out .mi è stato proposto un up grade gratuito che ho accettato. Prenoterò ancora con Autovia le prossime volte.

Before I go into the negatives of why you need to be careful when renting a car with Autovia, here are a couple positives:
- The car we had ran incredibly smoothly and had no issues when we returned it.
- The mileage was only 3000km so it was practically brand new.

Now here are the issues we ran into and something I would like to express about the Terms and Conditions which were not made clear to us before we collected our car - in which I will get into.
- So as part of the Terms and Conditions it states “A Credit Card (physical card) in the main driver’s name and surname (no abbreviations) with a large enough limit to cover the excess (EUR1390.00)”. However what is not made clear in the T&C’s is that if some of your documents have MIDDLE NAMES in full - as well as first and surnames - it will not match in their system, and therefore will not process as you being the same person. This means when we arrived, we were told that we could not take the car out… and the only option we had was to pay a sum of £751.65 which covered full insurance coverage (including hail which did not make much sense seeing as it was in the middle of August).
- They told us to try and see if easyJet (the flight company we booked the rental through) could help us. Unfortunately there was nothing they could do.
- The gentleman that served us was upfront and impolite, and did not give us any opportunity to read through any T&C’s or documents when he told me to sign the documents to confirm insurance… And after charging us this unbelievable sum, he asked us to give him a 5 star review.
- I will say however, he did feel bad for us and offer a free upgrade vehicle.
- Just after we were told we couldn’t take out the car because of my credit card, another family ended up having the exact same issue with their credit card, so it seems like this is a very common issue that needs to be properly addressed and looked into.

Overall, the experience in the car was good, but I would advise anyone looking to rent a car with this company to act with great caution. Even if there is one slight issue with the credit card, you will be forced to pay a full sum of insurance to cover the issue.

2/5 Stars

AVOID. They charged us 200euros extra for arriving "late" to pick up our car. They didn't pick up the phone when we landed to inform them ans ended up giving our car away...

Great experience, good service at airport at pickup and the same at delivery. I got a better car than I booked. I rate the service 10 out of 10

Auto perfetta e cortesia e professionalità al top!!