autovia.it - Bergamo Aeroporto Anmeldelser 

Nie polecam firmy Ecovia wypożyczającej samochody. Samochód był ok, ale firma probowała wyłudzić pieniądze za fikcyjną szkodę.

Całe szczęście że miałem zdjęcia: samochodu po oddaniu oraz podpisanego protokołu bez uwag.

Nie dostałem zwrotu zabezpieczenia, zablokowanego na karcie kredytowej.
Jak się upomniałem, dostałem informację że samochód jest uszkodzony i przesłano mi protokół, na którym ktoś dopisał uwagi już jak wróciłem do kraju ora zdjęcia na których podobno były uszkodzenia (ale nic nie było widać).

Jak postraszyłem oddaniem sprawy na policję, przesłałem swoją dokumentację to firma uznała że nagle nie ma szkody i odstąpiła od opłaty.
Blokada na karcie została zwolniona.

Ottima esperienza

Un incubo recuperare l’auto, tra navetta e pioggia e park poco illuminato

When I went to pick up the car I had rented, despite having already paid for full insurance through Expedia, they offered me another “full insurance” for €144, saying that if I didn’t take it, I could be charged at least €500 for any minor scratch. I declined, saying I would take responsibility for any damages. Then, when I went to collect the Peugeot 308, I noticed a large tear and damage on the tire. When I mentioned I couldn’t drive the car in that condition, they offered a lower-segment Volkswagen Up as an alternative. When I refused, they said I could upgrade the car for an extra fee. Shouldn’t they have upgraded me for free in this situation? We spent two hours dealing with this. When I said I would file a complaint and leave a bad review, they offered me the full insurance for €144 and a free upgrade. I had no other option, so I accepted, but it felt very unfair.

the pick up of the car was the worst experience I ever had with a car rental company! The guy behind the desk was in the beginning very friendly. Too friendly. Typical Italian smooth guy with earrings and rings on, very loud and zero ability to listen to the clients. I already paid for a full insurance with Rentalcars, but the Autovia guy insisted to have a extra insurance. He took his calculator...'If you pay no insurance, and if something happens... toccles on his calculator... Then you have to pay +2800 euros yourself! BUT, if you pay (toclles again on his calculator)... This amount... €287 for insurance for 1 week... Then you have to pay (toclles again on his calculator)... €0. My answer: "Ok, but I already have a full insurance via Rentalcars?"... Autovias answer: "No No No, I see it everyday, this is nothing!". We did not take the extra insurance offcourse, since this is not our first rental car experience via Rentalcars (only good experiences!) and from that moment on he was not friendly anymore. Angry. "So, this means that you are the boss of the car for the coming 7 days! If something happens... you pay!" Ok sir, we will not pay the €287 insurance!!!! Zero client oriented service! ZERO! Then we came at the car park, finaly found the car after searching for 1 hour with other Autovia clients... We looked at the car and I never had any car in such bad condition on the outside like this car!! Scratches everywhere, bumps everywhere, the bumper was loose from a previous accident, extremely dirty on the outside (inside was ok), the trunk plate was broken (we didn't even put our suitcases there!). You can have a car in such a bad condition, BUT if the Autovia guy then wants to take out everything for that extra insurance of €287... For this? This means that they don't use the extremly expensive insurance to fix the car :D Smells like scam?! Again: ZERO client oriented service! We made videos and maybe 100s of photos of every bump, scratch... of the car since we knew or at least had the feeling that this company is smelling like ***. No recommandation to hire a car here! Then I checked the papers of the car and there were no valid insurance papers... Called the guy from the desk again..."Jeah, no problem sir, everything is in the computer" and he puts down the phone. I call back since I wanted to have the papers! 'Hi Autovia, me again, I need to have the PAPERS NOW!'... They Autovia guy was NOT amused, but I insisted to have the papers in my possession. Asked to send it via e-mail... While on the phone words as 'MADRE MIA' and 'TEMPO! TEMPO! TEMPO!' came accross... Again: ZERO oriented service. The only Plus point I can find was the guy at who we dropped of the keys. This guy was ok!

I want to share a terrible experience I had with your company during a recent car rental. I initially paid €73 through Booking.com for insurance, but when I went to pick up the car, I was shocked to be charged an additional €184 for insurance—despite only having the car for one and a half days.

When it was time to return the car at your Bergamo location, we couldn’t find anyone at the designated drop-off address. My friend had to go inside the airport to ask for assistance while I waited outside with the car. We ended up leaving the car in the parking lot as there were no staff present to help.

To make matters worse, the woman at the counter informed us that there was no one available to take us back to the airport, even though the parking lot is 45 minutes away! She mentioned a free bus that would take 20 minutes, but we had to wait another 25 minutes for it to arrive, turning a short trip into a nearly hour-long ordeal. The alternative was an Uber costing €73.40, with no taxis available.

This was the worst rental experience I've ever had. The overcharges and lack of customer service were unacceptable. I strongly advise against renting a car from this company.

Extremely arrogant and rude attitude from the front-desk staff! They refused to give us the car which was already pre-paid and left us without the car, plus we lost the money! The staff behaved super unprofessional, then left the working place without any agrument or anything! Totally not recommended! NEVER use this company, their staff is horrible!

Oggi ho usufruito di navetta da parcheggio privato auto a aeroporto. Siamo stati scaricati nella nuova postazione di arrivo/partenze delle navette che si trova a circa 7-800 metri (10 minuti a piedi) dall'ingresso. Era in corso un acquazzone molto intenso!!!! Siamo arrivati all'ingresso completamente inzuppati nonostante kw e impermeabili. Sul percorso pedonale le pozzanghere era alte alcuni centimetri.
Davanti a noi c'era una mamma che spingeva un passeggino con un bimbo di poche settimane...
Abbiamo poi constatato che le auto private e i taxi possono arrivare alla tettoia, come è sempre stato. È persino ancora disponibile un'area di parcheggio auto davanti alla pensilina!!!!!
Mi chiedo chi sia la persona o l'ente che ha deciso di trattare in questo modo incivile i passeggeri in arrivo e in partenza da Bergamo. Mi risulta che Orio sia il terzo aeroporto italiano per traffico passeggeri. Se questo è il biglietto da visita di Bergamo, e di Milano aeroporti in genere, credo che stiamo proprio dando una dimostrazione di ignoranza e di assoluta mancanza di rispetto di chi viaggia.
Ho cercato un ufficio reclami per segnalare il problema ma ho scoperto che non esiste un ufficio reclami. Mi hanno mandato al Lost and Found ma era inspiegabilmente chiuso (ore 07.45). È un'ulteriore conferma della mancanza di rispetto dei passeggeri?
Credo che questo mio reclamo valga per tutte le persone che ogni giorno transitano da Orio, compresi anziani, famiglie con bimbi, portatori di handicap.
P.S.: per favore risparmiate eventuali risposte ipocrite in cui si dica che state provvedendo a risolvere il problema. Doveva essere risolto PRIMA di iniziare il cantiere. Grazie.

Je ne peux mettre la note de 0, mais si je le pouvais, je le ferais!
Voiture récupérée ce vendredi 14 juin à 22h. Nous sommes accueillis par un homme détestable au possible. Froid, pas aimable mais surtout malhonnête. Il nous a forcé à prendre une assurance car sinon il refusait de nous louer la voiture. Explications totalement aberrantes pour justifier cette assurance. Soit disant notre carte de « debit » n’est pas recevable chez les loueurs à Bergame alors que nous n’avons jamais eu de problème pour louer une voiture partout en Italie avec une carte visa de debit.
L’homme a l’accueil à tout d’abord refusé de nous louer la voiture car nous avons refusé de payer 100 euros en plus de ce qui était prévu. Plus d’une heure nous avons payé car nous avions notre enfant de 18 mois qui était épuisé. Cet homme est vraiment sans foi ni loi et n’a aucun scrupule à vous refuser la location de voiture en sachant que nous avions un bébé avec nous. C’est tout bonnement honteux.
Sans compter l’état de la voiture récupérée (voiture sale à l’extérieur et intérieur), siège auto bébé cassé! Ce qui est purement scandaleux en terme de sécurité).
J’invite tous les gens à bien lire Mon avis et à fuir ce loueur voleur, malhonnête, et dont la sécurité des éléments loués est déplorable!

Si effettua il check dell'auto in ufficio a tavolino, prima ti fanno firmare il contratto con lo stato dei danni del veicolo e dopo ti consegnano la macchina.
Questo comporta che bisogna essere molto scrupolosi nel controllare il reale stato dei danni.
Io nonostante abbia segnalato danni ad un cerchio in lega, dopo la disavventura di aver scoppiato un pneumatico, mi hanno addebitato: 189 Euro sostituzione pneumatico (opel corsa dimensione 195/55 R16) 100 Euro Graffio al cerchio ( ed era già tutto graffiato e segnalato) 80 Euro spese amministrative ed 250 Euro Carroattrezzi.
AUTOVIA ha prezzi di noleggio più bassi ma recuperano sui danni e NON.
Passate altrove

Today 06/09/2024 345 euros were stolen from my credit card account.

The dispute with them is not over and the last letter from them was 06/24/2024 and I was waiting for a decision. But today they stole money from my card.

THIEVES and scammers

File interminabili, personale scortese.

per essere il terzo aeroporto in Italia per numero di passeggeri è anche il peggio che l'utenza può avere per raggiungere lo scalo.
una strada a fondo chiuso ad una corsia.
disagi per automobilisti
code infinite in entrata
è inutile ampliare lo scalo ed aumentare la capacità di ricezione se i passeggeri si trovano a recarsi in un pollaio
ma neppure nel terzo mondo si vedono tanti polli ammassati al controllo bagagli come a Orio al Serio

Personnellement, arrivée de l'avion vers 21h15, j'ai pu passer en avance à l'agence qui ont été assez sympa et agréable. J'ai signé et payé pour l'assurance et le deposit pour récupérer une meilleure voiture (suzuki au lieu d'une petite KIA) réservée via le siteweb VIPCARS.com, puis utilisation pendant 5 jours. Pour le retour, je l'ai lavé puis retourné au parking P3 car rental et j'ai remis la clé à la même dame qui m'a accueillie avec le sourire. Elle a fait un check up rapide de la voiture, m'a demandé de signer et tout était correct. Bonne expérience pour ma part.

Macchina con guasti al motore (che ovviamente non dipendono da me). L'assistenza mi dice non ho l'assicurazione per questo... ??? CHE??? Allora = loro mandano un carrotrezzi a ritirare la macchina = io resto senza macchina e senza rimborso del contratto di noleggio (non compiuto da loro - io affitto un mezzo di transporto non una specifica auto).
L'operattrice mi dice al telefono - EH NO... LE COSE NON FUNZIONANO COSÍ... CHE MI DICE QUESTA SIGNORA??? ... CHE?
Io ho affitatto una macchina e (come anche le altre volte) dopo un poco presenta allarmi di guasti dalla centralina. RISPOSTA - AFFARI TUOI... TI ARANGI!!!!
PESSIMO SERVIZIO. PESSIMA ASSISTENZA IN SITUAZIONI NON CAUSATE DAL CLIENTE...
LA PEGGIORE - PESSIMA ASSISTENZA AL CLIENTE - CHE RIMANE SENZA AUTO E SENZA RIMBORSO

Absolutely awful pick up process with one of the customer service representatives on 14th March around 8pm (unfortunately didn't catch his name).
Autovia agent was very rude, tried to sell the additional insurance and auto assistance package - AA was already included in the rental price. He has also made remarks that we should take insurance as my wife is pregnant and "you never know what can happen with the car" Surely enough when we have picked the car - there was constant oil warning on it and no one to talk to as the pick up location is 5 mins shuttle ride from the airport.
Needless to say that made our trip very stressful as we were not sure if the car will break down. Luckily we came back ok but the oil warning was still there when we were dropping the car off.
Representative also requested me to take a pictures of new damages on the car and send it when picking it up. The car had a lot of damages and it took me around an hour to inspect and send multiple emails (7x) An hour wasted! We are renting regularly and the standard is to take a picture or video when picking up the car and show them to staff when dropping the car off - NOT sending multiple emails with big attachments when you are picking the car up.
The only saving grace was the representative who was checking the car during the drop off process - very nice guy - no complaints here - hence 2 stars. Company really should take a look at how they train their employees - especially the gentleman working on the evening of 14th March. This recent experience means I will most likely never rent from Autovia/Ecovia again. Shame!

Servizio pessimo e personale maleducato.

Scandaloso, scendere dall'aereo e ritrovarsi in un ambiente sporco, con i posti a sedere occupati da senza tetto che, a quanto pare hanno fissa dimora all'interno dell'edificio, è un biglietto da visita imbarazzante per l'Italia.

Obs, obs!
Hyr inte från detta företag.Vi har nu blivit dragna för 3 oförklarliga böter 6 månader efter vår resa i Italien. De drar summan utan tillstånd från det konto du lämnat vid hyran av bilen. Vi kommer behöva spärra vårt kort.
Avråder från att hyra från dessa!

Después de un año me han pasado 60€ a mi tarjeta sin ningúna explicación creo que es algo habitual por parte de esta compañía cuidado con esta compañía de alquiler por qué están acostumbrados a hacer este tipo de estafa a sus clientes. Hay más compañías para alquilar la desaconsejo. Como he estado mirando en distintos comentarios veo que es algo habitual ellos no pueden cobrar una multa a ningún cliente ya que con dar los datos del infractor a las autoridades tienen y las autoridades son las que cobran esa multa son unos ladrones