AUTODOC - България Anmeldelser 

Autodoc has been great and I have had great support from Xena Oliver. I will gladly keep doing business with them.

Very, very NEGATIVE experience. Beware!
On 7th of August 2026 I ordered a tire which was shown as available at AutoDoc webshop. The delivery time was stated 4-5 working days and that's the information I've gotten from the operator. Presuming the delivery will be respected on the 4th working day I started to contact the company to check the movement and they could not provide any information that the shipment has been made. Instead I've been numerous times told that they'll check with their supplier. They kept on repeating that I'll get feedback in "48 t0 72 hours" which was already exceeding the expected delivery time.
On the 7th working day after many attempts on my side to get any information they finally informed me that the tire had already left the warehouse and even provided me with a tracking number (!)
By that time I have already ordered the tire from another supplier because I have already started to question the trustworthiness of AutoDoc. This however caused me loss of time and nerves. I also had to lock some more money.
When AutoDoc provided me with a tracking number I canceled my other order and started to wait for AutoDoc's delivery. But one day later the tracking number they gave me proved to not be working. It did not return any information.
I had to contact again many times AutoDoc to see what's happening. They could not give me any reasonable information. Then finally on the 8th working day after the order placement I have received an email informing me the tire has has been returned by the courier
When I asked them to explain me what happened they could not explain anything blaming it all on the courier.
Then I asked them to send me again the returned tire.
AutoDoc told me that they could not do that and suggested me to place a new order. In the meanwhile the tire availability at their webshop has been changed to zero, but the price was increased. They did not even care to check the availability. Another email came telling me the order was canceled, no explanation why, nothing.
When I asked for compensation they only offered me a 5% coupon on the next purchase as if I would be stupid enough to ever try working with them anymore.
By the way I have not received my money back yet...
This company is an absolute disaster. I would never recommend it.

Sehr geehrte Damen und Herren,
ich möchte Sie höflich bitten, meine zukünftigen Bestellungen nach Möglichkeit nicht mehr mit GLS zu versenden. GLS ist meiner Erfahrung nach ein unzuverlässiger Paketdienst.
Meine Lieferungen verzögern sich regelmäßig um zwei bis drei Tage, ohne dass dafür Verantwortung übernommen wird. Zudem wird fälschlicherweise behauptet, ein Zustellversuch sei fehlgeschlagen, weil niemand zu Hause gewesen sei – obwohl bei uns durchgehend jemand vor Ort ist.
Ich wäre Ihnen sehr dankbar, wenn Sie dies berücksichtigen und meine Lieferungen künftig über einen alternativen Versanddienstleister abwickeln könnten.
Mit freundlichen Grüßen

пратката пристигна сравнително бързо, добре опакована, частите пасват идеално.

Доставката престигна добре опаковане с точните продукти.

Excellent thanks

Salve tutto bene siete gentilissimi e onesti ricevuto il ordine in tempo reale giusto complimenti. Grazie mille

Всичко е точно, коректни са,имахме сгрешен артикул, върнахме го и ведага доставиха нов

Малко се забави според мен, но иначе всичко е ок.

Assistenza clienti attenta alle segnalazioni dei clienti, e pronta nel trovare soluzioni.

Монтирах го и той има шум од лагерите.

One of the articles was missing. The diphthong. It's insignificant after all.

I have the worst e-shopping experience with autodoc. Ordered 2 tires which were marked as “dispatched”, but theres no progress with their shipping for 2 weeks. Contacted the support 4 times and 4 times the response was the same - we will contact the supplier and will get back to you which never happened. My request for refund is rejected as “they can’t issue a refund without confirmation from supplier” which they can’t get for 2 weeks. Autodoc washes their hands with supplier and at end the customer doesn’t have what they need and can’t get his money back!

They are truly excellent, and I highly recommend them to everyone. Even my brother received help from them some time ago. Their service is outstanding, and I am very satisfied with the experience.

Normally autodoc is a trusted partner for delivering spare part for my 5 private cars and other cars of friends but sometimes I encounter strange situations where for example for the second order of Brembo P30105(the only pads that fits USA Sorento) comes in carton very badly packed and not in the original package. Please have in mind that the brake system is the most secure thing in the car and pay extreme attention on shipping such items the right way. Brembo disks had to replace after again poor packaging but you improved by the next delivery.

Great seller,fast shipping. A++++++++++

Доставката беше извършена точно и бързо. Продукта напълно отговаря на изискванията на марката, модела и размерите на автомобила. Напълно съм удовлетворен от качеството на покривалото. Благодаря!