I used Authenticate First for several of my bags and belts. I already knew which were real and fake. Everything came back correctly. This gave me the confidence to buy luxury items on line and have th... Se mere
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Se, hvad kunderne siger
I tried to get authentic, classic, Louis Vuitton purses authenticated by this company. I received an email that they needed more photos of things I do not have as they are classic bags. They withdrew... Se mere
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Authenticate First always does a great job in helping me to accurately identify and authenticate jewelry that I offer in my vintage jewelry business. I use them frequently, their turn around is quick... Se mere
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Awful customer service and authenticators. Will authenticate fake Dior and Gucci bags as legit (authentic). Don’t let them fool you. Every time they need “clearer pictures”. I use IPhone 16 pro... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.
Kontaktoplysninger
2,8
Middel
80 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Have been using Authenticate First for…
Have been using Authenticate First for years and their new website and user dashboard is amazing! Trusted service, reasonable prices, and fast turn around!
29. marts 2021
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Authenticate First has stepped up their game
Authenticate First has stepped up their game in the authentication arena. Response are fast, customer service is great and the new online set up makes it super easy to know what pictures to take as you go over step by step. Other companies are very complicated and I am usually hesitant on submitting items for authentication. This has all changed with Authenticate First and now I am excited to submit items for authentication.
29. marts 2021
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Very quick and trustworthy service
Very quick and trustworthy service, whoever serving me maintained active communication and followed up with me on further information/ better quality photos with detailed instructions on how to take them. Very happy with whatever I am paying for, especially when requesting for an authentication prior to an expensive purchase - this is a necessary step.
29. marts 2021
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Trusted Authenticator
I've been using authenticate first for about 4 years now! Their services are easy to use and fast turn around.
29. marts 2021
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Told a customer of mine a year after…
Told a customer of mine a year after purchase a pair of prada shoes are fake. The same exact pair sold on real real which authenticates all..... also I worked with prada for more than 10 years and in high end shoes and can tell a real from a fake very easy. Obviously the people at the company have no clue and just say what ever they want to make money.... this threatens my buisness because this company is unscrupulous coming after my reputation and giving someone who said they never wore shoes bc they are uncomfortable a reason to shut down my buisness.... I let poshmark know how wrong this company is and links to the same shoe authenticated...... what a headache... I am pregnant and don't need this stress.
29. marts 2021
Uopfordret anmeldelse
Besvarelse fra Authenticate First
We would like to provide important context for readers.
Authentication is a professional discipline based on experience, training, and technical analysis — regardless of which company performs it. No marketplace or resale platform has a monopoly on accuracy, and the fact that an item may have appeared elsewhere does not establish authenticity.
It is also publicly documented that major resale platforms, including The RealReal, have faced lawsuits from luxury brands such as Chanel alleging the sale of counterfeit items on their platform. This demonstrates an important reality: even large companies with internal authentication teams can make incorrect determinations. Referencing another company’s listing or opinion does not invalidate an independent evaluation.
Statements such as being able to “tell a real from a fake very easily” are not consistent with the reality of modern luxury counterfeiting, particularly with higher-grade replicas. Accurate authentication requires specialized knowledge and careful examination, not assumptions based on experience in retail or sales environments.
Our determinations are made through structured expert review of the item’s observable characteristics and manufacturing indicators, using proprietary reference materials developed over many years in the industry.
Authenticate First
Very fast service !
25. marts 2021
Uopfordret anmeldelse
This company is a joke
This company is a joke. First time buying a preloved bag from a very reputable reseller; although I trusted that the bag was authentic I still wanted to get a third party’s “professional” opinion. Regret wasting my money and coming across with this company. I don’t knock that they might be experts in certain brands but definitely don’t have the knowledge on the brand I requested authenticity. (Celine) I even told them that I don’t want a refund, (they must need the money since they feel they have to lie to get business) but, I would much rather they keep my money and be honest- ***we don’t have the knowledge to authenticate this brand, sorry-*** but to make such a HUGE!!! BOLD!!!! statement that my item is counterfeit is unacceptable given the fact that they lack the skills to grant that verdict. Long story short, thank god I didn’t ruin my relationship with the reseller based on this jokester’s opinion. I ended up spending more money on 2 other professional authenticators and they both stated that the bag was authentic (real authentication and lollipuff) meanwhile when I told A.F, home girl offered her mail in service 😂😂😂 as if I’m going to discredit 3 other professionals and give you more service. #bye
28. februar 2021
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Besvarelse fra Authenticate First
Authenticate First does have qualified expertise in Celine. The specialist who reviewed this item has more than 20 years of combined professional authentication experience and worked independently in the field prior to joining our team. Statements suggesting a lack of knowledge in this category are incorrect.
It is also important for consumers to understand that differing opinions between authentication providers can occur. The existence of other opinions does not automatically establish that any one determination is correct or incorrect. Authentication is an unregulated industry without a single governing authority, and methodologies, reference materials, and expertise vary between providers.
Offering a mail-in review is not unusual or inappropriate — it is simply an option for cases where a client wants a physical examination rather than a photo-based evaluation. Some clients prefer that additional level of review.
We also recognize that most individuals are more likely to leave public feedback when they are dissatisfied rather than when services meet expectations. However, broad claims about dishonesty or lack of expertise do not accurately reflect the qualifications of our team or the scope of our work.
Authenticate First
Said a fake bag is real
I sent in two bags. One real, they said its real. One was a counterfeit. They said its real....
26. februar 2021
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Besvarelse fra Authenticate First
This statement provides no details or substantiation to support the claim being made.
Authentication conclusions are based on the images and information submitted at the time of review. Without identifying information, documentation, or context, it is not possible to evaluate what is being referenced here or whether the assertion is accurate.
Authenticate First has been operating since 2013 and relies on trained human experts with specialized experience — not guesswork — to perform evaluations.
Authenticate First
Scam! Don't waste your money
This website is a scam. I was fooled and didn't realize it until my 5th item. I accidentally bought a fake MCM on a website. The bag looked terribly fake compared to my real ones. But I still wanted to check its authenticity and this website had no clue and said the was authentic. So disappointed!
9. februar 2021
Uopfordret anmeldelse
Besvarelse fra Authenticate First
We would like to clarify several important points for readers.
Comparing one item to other items someone already owns is not a reliable method of authentication unless the pieces being compared are from the exact same production period, factory, and materials batch. Luxury brands routinely produce variations across seasons, years, and manufacturing locations. Differences in feel, construction details, or finish alone do not establish that an item is counterfeit.
It is also important to note that this brand operates outlet channels, which are known to produce merchandise with different materials or construction specifications compared to boutique lines. While we have no way of knowing the origin of the item referenced, this is one example of why perceived differences in quality compared to other owned items are not a valid basis for determining authenticity.
Authentication requires specialized expertise and analysis of brand-specific indicators, not side-by-side comparison to unrelated items. Our MCM specialist has extensive professional experience in this category, and determinations are based on the observable manufacturing characteristics of the item submitted.
Authenticate First has been in business since 2013 and uses trained human experts with category-specific knowledge to perform evaluations.
GINA NIXON OF AUTHENITCATE FIRST IS A SCAM
These internet scamming. I work for Gucci for 10 years and this was brought to my attention. A bag that was sold to a client that VERIFIED Authentic by our team at the boutique and repaired by our company. This Company has no idea how authenticate threw photos states the bag was not authenticate by a client. Stating this company authenticated our bag! How is this company legit or authentic. Google GINA NIXON who is running the website shes a fraud. No phone no address your sending your pictures on a outdated website to verify threw pictures if a bag is authentic or not. People need to speak up about these scamming and giving the wrong information. You cant come to GUCCI and state hi I got my bag authenticated by Authenticate first. These documents are not certified by GUCCI or Kering group and we will bring it the Copyright department at Gucci.
Tip for consumers: only way to authenticate is bring your bag to the boutique and compare it side by side or send it to repair to there facilities in New Jersey or ITALY
8. januar 2021
Uopfordret anmeldelse
Besvarelse fra Authenticate First
This review contains multiple inaccuracies and misconceptions that should be corrected for readers.
First, the individual posting this review is **not a client** of our company and has not conducted business with us. Reviews are intended to reflect actual customer experiences, not third-party opinions or claims about items they have seen elsewhere.
1. **Gucci boutiques are not third-party authentication services.** Boutique staff are trained primarily in sales and client service. Many brands expressly instruct employees not to provide authentication opinions for outside purchases, and boutique “comparisons” are not a substitute for professional authentication standards. Repair intake is also not an independent certificate of authenticity.
Even when someone brings an item into a boutique for comparison, unless the item being compared was produced in the **same year, same factory, and same production run**, it is not an identical reference point. Luxury brands have manufacturing variations across seasons, locations, and production batches. Side-by-side comparison to a different item does not establish authenticity.
It is also important to understand that modern counterfeit production includes extremely high-grade “super fakes” that can and do pass through many authentication services — and would certainly mislead individuals who are not professionally trained in authentication analysis. This is precisely why expertise and structured evaluation methods matter.
2. **Photo-based authentication is a legitimate, widely used industry practice.** Remote authentication is how the majority of the secondary market operates at scale, including major platforms. Our process is based on professional review of the submitted images by trained experts using established criteria and proprietary reference materials.
3. **Our certificates are issued by Authenticate First — not Gucci or Kering.** We do not claim otherwise. Third-party authentication documents are separate from brand-issued documentation, and consumers should understand that distinction.
4. **Our contact methods are clearly provided.** We operate through email and the secure messaging system within each order on our website. This ensures documented communication tied directly to the client’s submission. The absence of a phone line does not indicate illegitimacy; it reflects a structured, traceable support process.
5. **Statements about reporting us or involving brand departments do not change the facts.** If someone believes documentation is being misused, the appropriate step is verification against the original submission.
Finally, advising consumers that the “only” way to authenticate is to go to a boutique is incorrect and impractical. Brand boutiques are not designed to function as authentication providers, and that belief is one of the most common misconceptions in the resale market.
Authenticate First
this site is very reliable,very…
this site is very reliable,very professionals,you can trust them 100%,i suppose that they have bad reviews from scammers.
5. januar 2021
Uopfordret anmeldelse
Professional and Objective
Authenticate First employs individuals with industry training and stands by its opinions with a written certificate. There are free amateur sites, some of which are operated by individuals who rely on self affirming assumptions that bags are fake based on their personal photo collections and prior opinions. Moreover, some of these sites admit they have no training from the companies whose bags they assess which is consistent with the phrase you get what you pay for. I would rather pay for those with training and experience than rely on those who would claim their personal assumptions qualify them to give professional opinions.
3. januar 2021
Uopfordret anmeldelse
Very reliable
I’m not sure why ppl aren’t giving this company 5 stars? I’ve never had a problem with them. They are very quick and efficient. They have asked for more pictures on some of my items to make an honest decision. They have been very reliable for me and I’ve been using them now for maybe two months and I’ve had over 10 items verified. I tried the real authentic company and they ripped me off. They took my money and after wouldn’t email me or provide a authenticity certificate after they even verified it to be authentic bc they said they don’t do that for jewelry anymore! Also the customer service with authenticate first is very good, they responded to my emails very quickly. And if they need more pictures of my items or they need the pictures to be clearer they tell me very promptly.
30. december 2020
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Not Qualified to Authenticate
Completely unreliable. Known authentic items purchased from dept store, they are saying fake. Do not trust this source.
23. december 2020
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Besvarelse fra Authenticate First
This review provides no details or substantiation to support the claim being made.
Statements that an item was purchased from a department store do not, by themselves, establish authenticity. Items can change hands, documentation can be separated from products, and purchase claims cannot replace a professional evaluation of the item itself. Authentication conclusions are based on the observable characteristics of the item submitted at the time of review.
Broad accusations about qualifications without any supporting information do not provide readers with a meaningful or credible basis for assessing the situation.
Authenticate First
I would give it less than 1 star if I…
I would give it less than 1 star if I could. The founder is a very mean and unprofessional person. They authenticated my LV bag and claimed it was fake when I bought it at the store. I told them I purchased then they wanted to redo it and kept making up reasons to not provide an response. The founder said negative reviews don’t matter do them as they still receive orders and make money. Don’t trust them, save your money!
25. november 2020
Uopfordret anmeldelse
Price increase for less services?
I used to use them all the time but their prices went from $10 and I heard back right away with an email and document to $35! Waited for days and had to contact them little did I know they no longer notified via email to let you know it was completed! Will now switch to Eticeler
15. november 2020
Uopfordret anmeldelse
Terrible service, unprofessional and unreliable
AuthenticateFirst's new website is full of glitches and just nearly impossible to use. They sent me a message asking me to upload more images. When I click on Upload button the site shuts down and takes me to a previous page! Also, whenever I send a message, the site sends me an email saying I have a message to read and then it's just my own message to them! They're emailing me my own message I wrote to them! What a piece of cheap crap their website is! Also, they used to email the authenticity results in email but now for the same price $8.5 they won't even do that and you cannot have any kind of documentation until you pay more! This is terribly unprofessional and a real middle finger to their clients. I am switching to Entrupy.
6. oktober 2020
Uopfordret anmeldelse
Totally unprofessional
Totally unprofessional! They declared a bag FAKE which was purchased from Prada Las Vegas 🤷🏼♀️. When I got a second opinion from a professional company who confirmed its authenticity, they unprofessionally BAGGED that company and also bad mouthed another company I hadn’t even mentioned nor used. They are hopeless and completely unprofessional and refuse to refund my money.
6. august 2020
Uopfordret anmeldelse
Unprofessional Company!!!
DON'T TRUST this company. They are UNPROFESSIONAL. Authenticated good purchased from official store they say FAKE(Which is 100% Authentic) and other good which is absolutely FAKE they say is Authentic.
You just lose your money with this company.
They don't offer a reliable trusted service.
29. juli 2020
Uopfordret anmeldelse
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