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The serum, which is hyaluronic acid, has been a hero for my skin. The change has made my skin not only brighter but also more hydrated. Aureon Labs is the exact company that I had in mind, and they handled the shipping with great care.
Excellent items. The product quality is really good and everything arrived in perfect condition. Delivery was smooth as well.
I’m very pleased with my Aureon Labs mattress topper. It has no smell, is cool at night and made my bed a lot more comfortable. Highly recommended.
Besvarelse fra Aureonlabs
Hi there,
Thank you so much for sharing your experience! 😊
We’re delighted to hear that you’re pleased with your Aureon Labs mattress topper. It’s great to know that it’s odor-free, stays cool at night, and has made your bed much more comfortable.
We truly appreciate your recommendation — it means a lot to us!
If you ever need anything, we’re always here to help.
Best regards,
Customer Support Team
The Marshmallow mattress topper is terrific. It is so supportive and soft, and I now sleep much better. Fast shipping and excellent quality.
Besvarelse fra Aureonlabs
Hi there,
Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you’re enjoying your Marshmallow mattress topper and that it’s helping you sleep better—that’s exactly what we aim for. It’s also great to know that you were happy with the fast shipping and quality.
If you ever need anything, we’re always here to help!
Sweet dreams,
Customer Support Team
8The same items are available on Amazon for less than half the price charged by this company and your refund for return items will be credited to your visa account the same day with Amazon and not the 3 to 7 business days it takes this company. I paid $158.97 for a pillow and mattress topper that would have costed me $80.16 had I bought them from amazon. Another point is the company does not have a telephone number listed necessitating conveyance via email. Also, I found two addresses for the company, one in Brasil the other in Florida, so Beware and be smart.!!!! Added! "I give the company 5 Stars for their fast and courteous replies to my many emails".
Besvarelse fra Aureonlabs
Hi there,
Thank you for sharing your detailed feedback — we truly appreciate you taking the time to highlight both your concerns and your positive experience with our support team.
We understand your comparison with Amazon pricing. Our pricing reflects our sourcing model, logistics, and quality assurance processes, which can differ from large marketplaces. While some platforms may offer lower prices, we focus on delivering carefully selected products and dedicated customer support throughout your experience.
Regarding refunds, our 3–7 business day timeframe aligns with standard banking processing times once the refund is issued. We always aim to process returns as quickly as possible on our end.
As for communication, we currently provide support via email to ensure every inquiry is properly documented and handled with care. We’re always working to improve accessibility and transparency for our customers.
We also appreciate your kind words about our responsiveness it truly means a lot to our team!
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
i’m Brazilian and I couldn’t find a comfortable mattress anywhere in the US tbh. it’s such a huge difference from what I was used to back home... but this one is incredible, finally something that’s actually comfortable and really good quality
Besvarelse fra Aureonlabs
Thank you so much for sharing this — it truly means a lot!
We understand how different mattress comfort can feel from country to country, and we’re so happy to hear that you finally found something that feels right for you. Knowing that it compares well to what you were used to back home is the best compliment we could receive.
Thank you for trusting us, and we hope you continue enjoying many comfortable nights ahead! 💙
Besvarelse fra Aureonlabs
Thank you for your review!
We’re so pleased to hear that you were happy with the delivery timing, the product itself, and the presentation. We work hard to ensure every part of the experience from shipping to packaging meets our customers’ expectations.
We truly appreciate your support and hope you continue enjoying your purchase!
Warm regards 💙
Great discount for amazing products and fast delivery
Besvarelse fra Aureonlabs
Thank you so much for your kind review!
We’re delighted to hear that you were happy with the discount and the fast delivery. Providing great value along with efficient service is something we truly strive for.
We appreciate your support and hope you continue enjoying your products!
Warm regards 💙
The ordering was easy, the deal was real! Save money and order this wonderful product, SkinCeuticals C E ferulic Combination Antioxident Treatment. It feels good on your skin and it works!
Besvarelse fra Aureonlabs
Thank you for your fantastic review!
We’re so happy to hear that the ordering process was smooth and that you felt confident in the value of your purchase. It’s wonderful to know that you’re enjoying the SkinCeuticals C E Ferulic and that it feels great on your skin.
We truly appreciate you sharing your experience and your recommendation — it means a lot to us!
Warm regards 💙
These products from Aureonlabs are top notch. The SkinCeuticals CE FERULIC bought from them is a top product. Top top. Also the Hialuronic also from SkinCeuticals. And the other quality cost relationship is absolutely the best.
Besvarelse fra Aureonlabs
Thank you so much for your amazing feedback!
We’re thrilled to hear that you’re loving the SkinCeuticals C E Ferulic and Hyaluronic products. It’s wonderful to know you’re happy with both the quality and the value.
Your kind words truly mean a lot to us. We appreciate your trust and support, and we’re always here if you need anything!
Warm regards 💙
Fast shipping. The matress topper was exactly what I needed and my bed is much more comfortable now!
Besvarelse fra Aureonlabs
Thank you so much for your great review!
We’re thrilled to hear that your order arrived quickly and that the mattress topper was exactly what you needed. There’s nothing better than a more comfortable bed and a better night’s sleep!
We truly appreciate you sharing your experience and hope you continue enjoying many restful nights ahead.
Responds to emailed questions within one day. Mattress topper has zero odor & is soft enough for my arthritic hips.
Besvarelse fra Aureonlabs
Thank you so much for your thoughtful review!
We’re happy to hear that our team was able to respond quickly to your questions — providing timely support is very important to us.
It’s also wonderful to know that the mattress topper arrived with zero odor and is providing the softness and comfort your arthritic hips need. That truly means a lot.
Thank you for sharing your experience, and we wish you many more comfortable nights ahead!
Love the mattress topper. It's cozy and makes sleeping enjoyable.
Besvarelse fra Aureonlabs
Thank you so much for your kind words!
We’re thrilled to hear that you’re loving your mattress topper and that it’s making your sleep more cozy and enjoyable. That’s exactly what we aim for — better, more comfortable nights.
We truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help!
Sweet dreams 😊
The mattress topper is a complete scam. It states 100% refund policy for 30 days, but only if it is unopened and unused?? How can you try it and not USE it? All of the claims in the ad are false, it is not cooling, it does not have straps in the corners, and it left large indents from our bodies with the first use. I paid $169 for the king size, and when I checked the next day, it was $40 less. I am so mad I got scammed. I should have checked all of the reviews first.
Besvarelse fra Aureonlabs
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our goal is never to mislead customers, and we understand how frustrating it can feel when a product does not meet expectations.
Regarding our 30-day policy, we do offer a satisfaction guarantee, and we always aim to work directly with customers to find a fair resolution. If there has been any confusion around the return terms, we would genuinely like the opportunity to clarify and make things right.
Pricing can occasionally fluctuate due to promotions or limited-time sales, which may explain the difference you noticed. We understand how disappointing that can feel, and we’re happy to review that for you as well.
We would truly appreciate the chance to assist you personally. Please contact us directly at hello@aureonlabs.com with your order number so we can review your case and work toward a proper resolution.
Your experience matters to us, and we are committed to addressing your concerns.
You offer for a person to try the mattress topper for 30 days 100% RISK FREE. In your terms you list undergarments as hygiene items and NOWHERE do you state 50% return fee if I don't like the mattress topper. Very misleading!!!!
Besvarelse fra Aureonlabs
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion this experience has caused.
We understand your concern regarding our 30-day risk-free trial, and we agree that clarity is extremely important when it comes to return terms. Your feedback highlights that our return policy language did not meet your expectations, and we take responsibility for that.
Our intention has never been to mislead customers. Mattress toppers fall under hygiene-sensitive items, which is why specific conditions may apply once the product is opened. That said, we recognize that this was not clearly communicated, and we are actively reviewing our website and policy wording to ensure this information is made more transparent going forward.
We truly value honest feedback like yours it helps us improve. Our customer support team is available and committed to working toward fair resolutions whenever concerns arise.
Thank you again for bringing this to our attention.
— Aureon Labs Customer Support Team
I ordered over $100 of Skinceutical products in late December, my money was posted to my bank account on 12/30, but I never received an order # and never heard another word from the company. I am unable to contact them and I am now in the process of disputing the charges from my credit card.
Besvarelse fra Aureonlabs
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered.
After reviewing orders placed in late December, we identified that some were impacted by a system processing issue, which resulted in missing order confirmations and delays in communication. We understand how concerning this is, especially when a charge has already posted to your account.
We want to clarify that a full refund has already been issued for this transaction. The refunded amount was sent back to the original payment method, and depending on your bank, it may take a few business days to appear on your statement.
This is not the experience we aim to provide, and we truly regret the inconvenience. We are actively improving our order processing and communication systems to ensure this does not happen again.
Thank you for bringing this to our attention.
— Aureon Labs Customer Support Team
Update 12/27/25 Aureon Labs, If that is your “policy” your website should include that information. I spent over an hour looking for the information you stated below & unless you just recently “updated” it as you did after my friend told you about the straps and covers, you should stand by the policy that was on your website at the time of purchase. I have screenshots of the policy that was in place at the time of purchase and from the last time my friend contacted you. Your website completely states something completely different from what your responses to my review & my friend have been. I have the screenshots of your website, policy, etc to prove it. I stand my original review and I hope other buyers are able to see this before purchasing from your company.
My friend bought me a mattress topper for my birthday. After I opened it, I noticed it did not have a cover or straps to attach to my mattress and it smelled horribly. I tried to get it back in the box but after you open a mattress topper they expand rapidly. My friend emailed the company and they stated they would only give her 50 % of her money as that counts as restocking fee and she would have to pay shipping. The mattress topper was never used. I thought reviewed their website and it looks like they have updated some of the things on their website as after my friend brought it to their attention that it stated it came with a topper cover and straps that is now removed and I have screenshots as well. NOWHERE on their website does it state anything about the customer having to pay for shipping and items are subject to a 50% restocking fee. It actually states that customers will never have to pay for shipping or a restocking fee.The customer service representative stated it was a hygienic item & thy was the reason. IT was never used. If you have false information on your website and the product is not what was stated on the website you are falsely advertising. I feel so bad that my friend tried to do something nice for me and was totally scammed from this company. I noticed just now that they are also selling SkinCeutical products for dirt cheap, basically almost 75% off. I can guarantee you these are not authentic. Medical grade skin care is only sold on certain sites and med spas. They will NEVER be this cheap. I have been scammed before on websites like these. BUYER BEWARE!
Besvarelse fra Aureonlabs
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
We’d like to clarify that mattress toppers are considered hygienic products. Once opened and expanded, they cannot be resold for health and safety reasons. For this reason, our return policy specifies that opened items may be subject to a restocking fee. This policy is publicly available on our website and applies to all customers equally.
Regarding product descriptions, certain features such as covers or straps may vary depending on the specific model purchased. Our website content is reviewed and updated regularly to ensure accuracy and transparency.
We also want to address your concern regarding skincare products. All skincare items sold through our store are 100% authentic and sourced through verified supply partners. Pricing differences can occur due to promotions, volume purchasing, or limited-time offers, but product authenticity is never compromised.
We sincerely regret that this experience left a negative impression. We would appreciate the opportunity to review this matter directly and assist further. Please reach out to our support team so we can look into your case and work toward a fair resolution.
Kind regards,
Aureon Labs – Customer Support Team
This review is for Aureon Labs (Medical/Skincare)
I ordered SkinCuetical topical skin care 3 pack item from Aureon labs. Was quite abit cheaper than other sites so I ordered it thinking it was worth a try . It Took forever to get to me. Did not get any reply email when ordered…. I emailed Aureon many days later after I ordered it, they sent what was a bogus tracking info from Yunexpress or GoFoexpress that showed it going from China to Tennessee and not my address. I checked the tracking # and it was correctly entered, so I immediately contacted my credit card company to stop payment, then later it arrived in my postal mail box. I then checked the tracking again and it was correct but shipped via Yunexpress and GoFoexpress. No idea why it showed Tennesee address at first or where the Tennessee tracking went?
SkinCueticals products are made in the USA - I verified that with the SkinCueticals company after all of this, but the box I got shows made in France? AND - why was a known US made product marked made in France then shipped to China THEN to the US with all the tariff war going on?? Doesn’t make any sense .. no way these days it would be cheaper what does make sense is that what I received is a knock off product made in China. Once I opened the “France” made product and compared it to the product I had on hand it is obvious it doesn’t smell similar or have anywhere near the same consistency as the one purchased locally which I was simply trying to replenish. Absolutely a knock off version of the product. Go ahead and google this -check SkinCueticals website and see where they make their products, check other one star reviews on various seller websites with similar stories…. If the price is “ too good to be true” there is a reason…
My reply to Aureon - if you send me counterfeit items why in the world would I trust you to make things right? Your response was nothing more than a canned answer. I threw your counterfeit Skin Cuetical products in the trash. Adios amigos.
Besvarelse fra Aureonlabs
Hello,
We’re very sorry to hear about the experience you described — we completely understand how frustrating and concerning this must have been. This is certainly not the experience we want for our customers.
We take matters involving product authenticity and shipping issues very seriously, and we want to look into your case carefully. However, with the name provided in your review, we were unable to locate an order in our system.
To help us resolve this as quickly as possible, could you please send us your order number, the email used at checkout, or any additional details to hello@aureonlabs.com
? Once we receive this information, our team will review everything immediately and work to find the best solution for you.
Thank you for bringing this to our attention — we are here to help and committed to resolving this situation.
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