I ordered one bottle of Frankincense oil and a month later was shipped a second bottle that I did not need. After contacting the company about returning the product and canceling the subscription I wa... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It was very easy since my info was saved from before. I like the feel of it on my skin, but it is a bit greasy at first. It seems to help my mild arthritus.
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m... Se mere
Virksomheden har svaret
My wife ordered a bottle of some kind of oil to try. This company keeps charging us a monthly fee and keeps sending that junk. AuraNaturals doesn't even know how their order system works. If you order... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
AuraNaturals is a wellness brand focused on helping people support their health, vitality, and everyday well-being through nature inspired solutions. The brand specializes in essential oils and related products designed to promote physical comfort, emotional balance, and overall self care at every stage of life. Rooted in the belief that nature offers powerful restorative benefits, AuraNaturals develops products using carefully selected botanical ingredients. The company emphasizes purity, quality standards, and sustainable sourcing practices to preserve the effectiveness of natural extracts while respecting the environment. With years of experience in aromatherapy and natural wellness, AuraNaturals aims to create products that support relaxation, skincare, energy, and holistic well-being. The brand also contributes a portion of its proceeds to initiatives focused on environmental care and social well-being, reflecting its broader commitment to responsible business practices. AuraNaturals continues to grow its community of customers interested in natural self care, combining traditional wellness inspiration with modern quality standards to deliver accessible, nature based solutions for everyday life.
Kontaktoplysninger
2,5
Under middel
33 anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra AuraNaturals
Hi Francia,
Thank you for your message. We appreciate you bringing your experience to our attention.
We would like to review your case in more detail and see how we can support you at this stage.
An agent has been assigned and has reached out to you directly. Please check your email when you have a moment.
Best regards,
Joselyn from AuraNaturals
Company is creating problems for returning product.
I ordered one bottle of Frankincense oil and a month later was shipped a second bottle that I did not need. After contacting the company about returning the product and canceling the subscription I was told the return address would be emailed to me. Instead, I received multiple offers for discounts on their products. I had to contact customer service by phone several times to request the return address. I still have not received it. I will be making a report with the Better Business Bureau regarding the unwanted practices by this company.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra AuraNaturals
Hi there,
Thank you for sharing your experience. The situation described regarding the additional shipment and return process does not reflect the standard we aim to provide.
Our goal is to provide clear, timely, and effective support, and we would like the opportunity to make this right. Returns and refunds, including partial refunds where applicable, are processed in line with our return policy. The brief survey mentioned is optional and only helps us gather feedback to improve return instructions.
As we were unable to locate your order based on the review alone, we have requested further information from you. Please check your email when you have a moment.
Kind regards,
Joselyn from AuraNaturals
I cancelled my subscription and yet I…
I cancelled my subscription and yet I received another shipment and bill
8. april 2026
Besvarelse fra AuraNaturals
Hi Terry,
We appreciate you taking the time to provide your feedback.
Ensuring transparent subscription handling and accurate billing is a key priority for us. We do not engage in deceptive practices and carefully review feedback like this to improve our processes.
Your case has been escalated, and a dedicated agent is now reviewing it to support you further.
Kind regards,
Joselyn from AuraNaturals
NIGHTMARE
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m trying to contact somebody about returning an order exactly what to do. It’s been a nightmare.
8. april 2026
Besvarelse fra AuraNaturals
Hello Joanne,
Thank you for sharing your feedback.
We take customer concerns seriously and aim to ensure all orders and account settings reflect user preferences accurately. Your case has been noted and passed to the responsible team for review.
After reviewing your account, we can confirm that your situation has already been addressed. If anything remains unclear or requires further support, please reach out to our support team so we can assist you promptly.
Kind regards,
Joselyn from AuraNaturals
It doesn’t work for me please cancel my…
It doesn’t work for me please cancel my subscription
8. april 2026
Besvarelse fra AuraNaturals
Hi Timothy,
Thank you for your feedback.
We take concerns regarding product performance seriously. An agent has been assigned to your case.
We appreciate the opportunity to support you further.
Kind regards,
Joselyn from AuraNaturals
I did not sign up for your…
I did not sign up for your subscriptions. I am 83 years old. I retired from the Air Force after 50 consecutive years of civilian service. I had breast surgery on Feb 18 and a second Mar 24. During this time, my sister-in-law encouraged me to get frankincense which I did but now regret it. I do not have the energy to deal with these types of issues. I believe that you use deceptive ways to get subscriptions. I will return the 2 bottles and request my money back.
7. april 2026
Besvarelse fra AuraNaturals
Hello Mary,
Thank you for your feedback and for sharing your experience. We value your time and understand the importance of a straightforward process.
We take concerns about subscriptions seriously and aim to ensure everything is clear and transparent. Your case has been escalated, and an agent is reviewing it to help process your return and refund promptly.
Kind regards,
Joselyn from AuraNaturals
I do not want to subscribe to this…
I do not want to subscribe to this product. Please cancel subscription. Thank you.
7. april 2026
Besvarelse fra AuraNaturals
Hello Gloria,
Thank you for sharing your request.
We have assigned an agent to review your case and ensure your subscription is canceled promptly. Your experience is important to us, and we are committed to making this process smooth and straightforward.
Kind regards,
Joselyn from AuraNaturals
I ordered ONE jar of balm to TRY
I ordered ONE jar of balm to TRY. Please stop sending me one a month! This is very sneaky. I do not want ay more.
6. april 2026
Besvarelse fra AuraNaturals
Hi Del,
Thank you for your feedback.
Your experience regarding the recurring orders is important to us. We have assigned a dedicated agent to review your case and ensure that the shipments are stopped.
Our team is eager to support you and reach a resolution as quickly as possible.
Kind regards,
Joselyn from AuraNaturals
After using a full jar on my knee I…
After using a full jar on my knee I found no difference in pain or range of motion. I have canceled my future orders.
3. april 2026
Besvarelse fra AuraNaturals
Hello Melind,
Thank you for sharing your experience.
Providing transparency and confidence during every step of the purchasing process is very important to us. We take concerns like yours seriously and do not engage in deceptive practices.
Upon reviewing your order, we can confirm that all charges have been refunded in full.
Our support team is available if you need any further assistance regarding this case.
Best regards,
Joselyn from AuraNaturals
Wasn't any good didn't feel any relief…
Wasn't any good didn't feel any relief and you changing 38.00 for no good stuff so please stop sending me that stuff and I'm calling my bank to stop future withdrawal from my account
22. marts 2026
Besvarelse fra AuraNaturals
Hi Clarence,
Thank you for providing your feedback.
Your concern regarding the product effectiveness and recurring charge is important to us. An agent has been assigned to review your case.
We are eager to work with you to address this situation and provide a satisfactory resolution.
Kind regards,
Joselyn from AuraNaturals
I had emailed to cancel my order last…
I had emailed to cancel my order last month as was billed and shipped another order this month! Have requested a credit be issued back to me immediately.
30. marts 2026
Besvarelse fra AuraNaturals
Hi Beth,
We appreciate you bringing this to our attention. Your case has been escalated to a dedicated agent who will review your case.
All return and refund requests are processed according to our policy, and our team is committed to resolving your case as efficiently as possible.
Kind regards,
Joselyn from AuraNaturals
not good at all
30. marts 2026
I never asked for a monthly order
I never asked for a monthly order. You have sent me 3 deliveries I did not authorize. My credit card company has credited me all 3 times. I spoke to a representative from your company and was assured you would close my account. This did not happen.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra AuraNaturals
Hello Lawrence,
We appreciate you bringing this to our attention. Repeated charges and deliveries are taken seriously and reviewed carefully.
Orders are only processed after checkout confirmation. To address your case, it has been escalated to our support team, and an agent will review your account and assist with the appropriate next steps.
Kind regards,
Joselyn from AuraNaturals
I did not want to go on monthly and it…
I did not want to go on monthly and it seems that zi am. I want to return delivery that is coming cancel monthly and get a refund
Virginia Poyer
28. marts 2026
Besvarelse fra AuraNaturals
Hello Virginia,
Ensuring a clear and reliable ordering process is a priority, and feedback like yours is taken seriously.
Your case regarding the subscription and refund request has been escalated to a dedicated agent who is now reviewing it and will assist you further.
Kind regards,
Joselyn from AuraNaturals
Quick a nd easy purchase It was very easy since my info was securely saved from last time. A few clicks and i was done.saved
It was very easy since my info was saved from before. I like the feel of it on my skin, but it is a bit greasy at first. It seems to help my mild arthritus.
28. marts 2026
I didn’t order
I didn’t order , I was only looking because it said 85 % discount. I never agreed on ordering.
I think your business is abusive I refused your membership and you guys still sent me one more product. If you guys do that again I will file a complaint with consumer affairs.
20. marts 2026
Besvarelse fra AuraNaturals
Hello Lucina,
We continuously review customer feedback to improve our processes and ensure transparency at every stage of the purchasing journey.
We take concerns like yours very seriously and aim to provide a clear and reliable experience. Your case has been escalated to a dedicated agent who is now reviewing it to assist you further.
Kind regards,
Joselyn from AuraNaturals
I was charged for a delivery I did not…
I was charged for a delivery I did not need- I never got an email asking me if I had a need to reschedule my delivery
Not acceptable!
27. marts 2026
Besvarelse fra AuraNaturals
Hello Laura,
Thank you for sharing your feedback.
Customer input is carefully reviewed to improve communication around deliveries and ensure expectations are clearly set throughout the process.
An agent has been assigned to your case to review your concern in detail and assist you further.
Best regards,
Joselyn from AuraNaturals
CANCEL MY SUBSCRIPTION
I sent you an email to cancel my subscription that I did not realize I signed up for. I have not used your product from the first shipment and do not think I will use the product in the future.
Please cancel my subscription and cancel the shipment. I can return the first shipment and plan to return the second shipment.
23. marts 2026
Besvarelse fra AuraNaturals
Hello Kay,
Thank you for bringing this to our attention. We understand your concern regarding the subscription and shipments.
An agent has been assigned to contact you for your case to ensure both the cancellation and returns are handled promptly.
Please check your inbox for further instructions.
Warm wishes,
Joselyn from AuraNaturals
Besvarelse fra AuraNaturals
Hello Jimmy,
Thank you for the five stars! We're glad it you found the ordering process quick and easy.
Let us know in case you have any questions.
Best regards,
Joselyn from AuraNaturals
Does not work for me
Does not work for me. Please stop sending your order to me immediately!
3/21/2026
21. marts 2026
Besvarelse fra AuraNaturals
Hello Alicia,
Thank you for sharing your experience. We're saddened to hear that AuraNaturals didn't meet your expectations.
We see our team has already provided a couple options for you to explore. To make sure this is resolved promptly, we've assigned an agent to your case.
Please keep an eye on your inbox for further communication.
Warm wishes,
Joselyn from AuraNaturals
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.