Augmentive Anmeldelser 212

The initial diagnosis and support was amazing. After the 3 months titration, I was ready to handover to the GP. Unfortunately, my consultant left their organisation, so I was made to pay another £250 for a consultation with a new consultant, who was meant to just organise the handover, instead, has just stopped my meds completely.
I have gone from an amazingly transformational experience, for the first time in my life, at 55, to being dumped.
Not happy.
No consideration about the psychological impact whatsoever.

Specifically wanted to write about the customer service - Sarah (I think one of the Founders) contacted me nearly instantly and offered a call-back about a brief issue I had after an appointment.
The platform has been super easy for me to use with seeking an ADHD assessment and managing the follow-ups to that. With the chat box opening with the clinician and their team once appointment set. To follow up on any admin.
The Doctor has been very attentive in the appointments.

The gentleman that I spoke to Michael, made me feel at ease to express myself.
I was given a diagnosis almost immediately.
I was advised that I would receive prescription tablets via the post.
Nothing!!!
So in Shortt I paid £750 for 28 minute chat. More fool me.

Frustrating experience which left me feeling very let down. I booked an appointment which was cancelled by the consultant via a brief and somewhat garbled phone call a couple of hours before it was due to take place. I understand that these things happen, but the same thing happened again with the rearranged appointment the following week. The consultant didn't offer any explanation for the second short notice cancellation and in the end I decided to get my money back (over £800 paid upfront for a video consultation) as I was not willing to discuss my health with someone I felt let down and irritated by. Although the team at Augmentive were helpful and apologetic, the consultant made no attempt to get in touch to apologise for inconveniencing me on two occasions. As part of the onboarding process I had to disclose some personal information which I found challenging and I was very anxious about seeking help in the first place. It had taken me a very long time to take the decision to try to get a diagnosis and to be treated so carelessly was a real blow and it continues to play on my mind several weeks after the event. I am surprised that the consultant didn't bother to get in touch after cancelling twice in short order (he left it to his secretary on the second occasion), particularly as he must have some insight on the affect that this poor treatment could have on someone seeking a diagnosis as an adult. The absence of follow up from anyone at Augmentive feels neglectful, but ultimately it is just an online portal (and a glitchy one at that) for making appointments with private doctors and not anything more sophisticated than that.

Dr. Khurram Sadiq is an exceptional psychiatrist and I am incredibly grateful for his expertise and support. Being diagnosed with AuDHD (autism and ADHD) as an adult was a huge step for me, and Dr. Sadiq made the entire process feel validating, insightful and empowering.

During the initial consultation, he was kind, patient and genuinely invested in understanding my experiences. He took the time to explain my diagnosis thoroughly, helping me make sense of things I had struggled with for years. His approach is thoughtful and compassionate, ensuring that I felt heard and respected every step of the way.

The efficiency of his process and communication through the app is also outstanding. After my assessment on Friday, my prescription was ready by early Monday morning, only slightly delayed because I needed to submit a blood pressure reading on Saturday. The prescription ordering process was so simple and the medication delivered the next day. Everything was handled with professionalism and care, making what could have been an overwhelming experience smooth and stress-free.

I finally feel like I have the understanding and tools to navigate life in a way that works for me. I cannot recommend Dr. Khurram highly enough and his knowledge, empathy and dedication make all the difference.

For a long time, I had suspected that I had been living with ADHD but had always been apprehensive about getting diagnosed.

I was recommended augmentive by a friend and colleague who had used the platform before to be diagnosed with ADHD, so I was reassured of the service they provided.

The platform allows you to easily search for the right doctor. Booking an initial consultation, follow-ups, and roll-offs has been an amazing experience. The level of communication is also second to none!

I can't recommend Dr Eappen enough! Her help during these past few months with my diagnosis and medication has had such a positive impact on my life.

Working through Augmentive has been a great experience, offering exceptional support with quick response times and a reliable, user-friendly platform. The seamless process makes managing clients effortless, and the prompt payment system ensures a hassle-free experience. Highly recommended!

My experience of working with Augmentive and their wonderful team has been really fantastic. I can highly recommend them from both a therapist and client point of view.

I cannot recommend Dr. Khurram highly enough. He is incredibly kind, caring, and compassionate. His diagnosis and treatment for my ADHD have truly changed my life. ADHD can be a challenging condition to live with, but Dr. Khurram guided me through it, helping me to not only manage it but also thrive despite its difficulties.

His thoughtful and patient approach allowed me to understand my condition better, equipping me with practical tools and strategies to navigate life more effectively. He genuinely listens, provides invaluable support, and makes you feel understood every step of the way.

I am deeply grateful for his expertise and the positive impact he has had on my life.

The kindness and professionalism of every member of staff that I had interactions with made this Company stand out. I was efficiently and quickly guided to a Psychiatrist that specialises in Autism, Dr Shakeel Islam. He did such a good job for us. He and His PA’s answered messages promptly, efficiently and with kindness and consideration. We were given an appointment to fit our needs and schedule. I could not fault this company in anyway. From my first phone call to receiving our comprehensive and full report.

Essential support when I needed it most.
After being terribly treated by the NHS Adult mental health team. I needed to urgently see a psychiatrist and was able to get an appointment within a few days. I felt seen, heard and understood and together we worked out a medication plan that worked for me. Costly service, but recommended for anyone who really needs it.

As a psychotherapist listed on Augmentive, I have found the platform highly professional and incredibly easy to use. Their emphasis on seeing people as unique individuals and fostering genuine connections aligns perfectly with my own values. The support they provide to therapists is personable and efficient, creating a smooth and stress-free experience. I would highly recommend Augmentive to both clients and fellow professionals.

I love detail given on my assessment, and fast responses to my questions. Would recommend to a friend.

Dr Sandhya was very professional and kind.

She took her time to listen and explain things to me when she could have just done the bare minimum to get the job done.

Dr. Eappen was supportive and approachable, making the whole process more comfortable. She had a good measure of my lived experiences as a female with ADHD. She was informative and very professional. I was concerned that the female presentation of ADHD would not be understood, due to the nature of how questionnaires are constructed, but I felt very understood by Dr. Eappen.

Dr Sandhya Eappen was incredible. I’ve had such a horrible experience with the NHS recently and was starting to give up hope. I managed to find this service and even though it’s private and comes with a cost it was well worth it. Within the initial appointment treatment was initiated and a forward plan was put in place. This morning I didn’t have any hope of feeling better but following the appointment I feel that I can now get better and live a normal life once the treatment works. 10/10 would massively recommend this service.

After several months of navigating different routes for treatment my condition was worsening, and first line medication was the only option available

I decided to seek professional advice privately - I was able to make an appointment with Dr Bakshi via augmentive within 48 hours held online. The process of booking and joining my consultation was so easy and quick which was really appreciated at this time.

Dr Bakshi made me feel at ease and took the time to dig deeper into my situation/condition. He was very professional and compassionate. Dr Bakshi gave me a diagnosis that I hadn’t considered (now all makes sense) and treatment plan tailored to this. His expertise and personalised approach has turned my recovery around.

Debra from Dr Bakshi’s team was super helpful answering any queries within minutes.

Fantastic team, would highly recommend this service.

Finding a therapist felt really daunting but it was made easy through this platform. Augmentative helped me find a lovely lady who was a good fit for me.

Augmentive is a great platform for professionals. It is very user friendly and intuitive. The team regularly seeks feedback and works hard to improve the experience for patients and clinicians. Highly recommended

I had my adult ADHD assessment with Dr Sandhya Eappen, which was a positive experience overall. I felt comfortable and welcomed throughout the session and Sandhya was very friendly and explained to me all the information I needed. I would highly recommend her and Augmentive if you are seeking adult ADHD assessments.