Auctioneum Anmeldelser 

be careful when purchasing they say postage on all lots, but that not true and then refuse to put back into auction if unable to arrange collection

won an item for £27.....they charged me nearly £30 for postage....for something that would fit in a small padded envelope It's a rip-off, there are plenty of other auction houses..i recommend you use them

Staff really helpful & polite, explaining what would happen

Very helpful and knowledgeable member of staff helped with valuing my cameras. I felt very confident in his choice of which to include in auction. Would certainly use company again. All staff very friendly, highly recommend this company.

So far so very good. I won my first ever auction outside of eBay and I was unsure what to do next as the item I purchased was quite far from my home. I spoke to Allie who quickly found me a very competitive delivery price and after paying I have just spoken to Tracy to confirm arrangements. Both ladies were so helpful and pleasant to talk to. I haven't received the item yet so I can't comment on that and I am hoping it matches the excellent customer service so far. Thank you

Bought a pair of earrings in the auction for £110 (plus standard buyer charges etc.). No problem, all clear so far.

Asked Auctioneum for a quote to post them to me. Auctioneum quoted delivery charge of £50+ via FedEx for ONE PAIR OF EARRINGS.

I asked them to send via Royal Mail Tracked instead. Much cheaper.

Auctioneum say they only send via Fed Ex and that if I want Royal Mail they would charge me £12 for packaging (yes, this is still ONE PAIR OF EARRINGS) and I would have to ask Royal Mail to collect them from Auctioneum and charge accordingly (for HOW much?).

Let's be clear: we are not talking about a goat, a giraffe, an elephant, a guitar or even a book here. We are talking about a PAIR OF EARRINGS.

I asked Auctioneum twice for a forum where I could report this experience.... radio silence. Glad I found Trustpilot.

Very happy with my auction experience. The staff were professional and very helpful and the communication throughout the process was excellent.

Why do I have to give one star to rate this company? They deserve none. Will never deal with them again. They claim they can not charge my credit card to ship the item, yet they did charge it to rack up storage fees. They kept money and the item won. Criminal charges filed.

Very pleased with the services of east Bristol auctions. Professional people with good customer care.

Expert help. Simple process. Will use again
JL

Very good service, we especially appreciated how helpful and willing they were when picking up the goods from the house. All went smoothly with minimum of effort on our part. Will definitely use them again.

All the staff were super helpful and polite when I took my things to be assessed. Andy then took control and has been assiduous in keeping me up to date with how the auction was being marketed and gaining a social media profile. I was new to the online auction process and he guided me through it all with an excellent outcome. Thanks to all

Terrible

Took items to auction and went on sale early March. Have not received payment and east bristol not answering emails or paying

No reason why sold items are paid into your account within a week

They hold your money and awful customer service

Go elsewhere my advice

Warned them substantially about a reproduction / fake item they were selling as authentic but they ignored me and went ahead with the same anyway.

Lot 350 - 19/03/24 auction

Thankyou all very much
As I live abroad I couldn't go to the auction
And after loosing my father I was very lost
Very friendly staff
Thanks Donna

They provided an very detailed description of my items of Georgian Silver and obtained excellent, above estimate results in the subsequent auction

How I wish I had read all the other dozens of negative reviews of this auctioneer before dealing with them! I had what seems to be a typical experience. I won a WW2 military uniform and upon receiving it I found that the insignia were glued on. This was never done in wartime and the item had obviously been messed around with postwar. I informed the auctioneer and asked for a refund but I was initially ignored and finally received a reply with a extract from their terms and conditions,basically saying that it was just too bad and to get lost. Most other UK auctioneers provide refunds for fakes or non-authentic items but not this crowd. They just want their commission and could not care less about unhappy customers. Well now you have one more unhappy customer who will never buy from you again and I hope everyone else takes note of all these negative reviews and avoids this auctioneer!!

Bought two lots in December online auction.

Not cheap items either....several hundred pounds in total.

Both paid for, just got home from a work trip and opened my package right now to find only one item delivered but both items on invoice.
I had read such good reviews as well, very disappointed with the service I have received from them.
UPDATE:
Second Item was not posted, Also I was not given an information regarding the fact it was not posted until I chased the matter up.

Within one day of contacting them , they have got my item already to post out.

Very happy with the whole process of selling at East Bristol Auction House. The valuer was a really lovely lady who took her time to talk us through the items and was extremley accurate with her valuations giving a very pleasing final result at the auction. Will certainly use again.