Unacceptable delays, poor communication, and extremely unprofessional service
I used Prompt Attestation Services to handle the re-issuance and attestation of two UK birth certificates and one university document. I paid in full on 8th December and was told the process would take approximately 22–25 working days. Instead, the process dragged on for over two months.
Throughout this time, I received vague, inconsistent, and often contradictory updates. I was repeatedly told the documents were “under final release” or “with the embassy,” yet no tracking numbers, reference numbers, or proof were ever properly provided. When I asked direct questions about the location or status of my documents, I rarely received clear answers.
I had to chase constantly for updates. Communication was reactive, unclear, and unprofessional. Important information was either withheld, delayed, or only revealed after repeated pressure.
This delay caused serious consequences for my family’s visa situation and work requirements, resulting in financial penalties and unnecessary stress.
The entire experience demonstrated a lack of organisation, accountability, and transparency. I would strongly advise others to avoid using this company, especially if your documents are time-sensitive.







