Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
A family run shipping company involved in overseas removals and freight forwarding.
Atlantis Forwarding Ltd, Laneside, Leeds, LS27 7PB, Leeds, Storbritannien
John of Atlantis, went out of his way to deliver our daughter's shipment in time for Christmas. It was a difficult county for him to arrange, but he kept to his word, delivered on time - and in a friendly manner. We were very satisfied and grateful for his great service - and understanding
What an extremely poor service.
Damage induced by Atlantis employees.
No Customer support service.
No acceptance of responsibility.
At your own peril utilise this removal company.
Besvarelse fra Atlantis Forwarding Ltd
Hello Mr Marsden,
As per your google review please see below.
Hello Mr Marsden and thank you for your review of our services.
I believe you were recommended to us by a previous customer who was delighted by our service on both occasions they used our service.
Our quote was based upon the items shown to our surveyor at the time of the site visit and this space was available on the lorry.
Damage can occur on long journeys despite the packing which is why Marine Insurance exists and while it is unfortunate it does happen.
We did not resist every attempt to resolve. We passed your damages on to the insurance company you had a policy with and you rejected their proposals because you undervalued your goods.
We then worked with BAR (British Association of Removers) and yourself to find a solution all of which you rejected.
The damage to your gates and wall you told us about several weeks after the incident supposedly happened and didn’t mention at the time. We asked for photos but you didn’t have any as you had already repaired it. Yet we still contributed 50% towards the repair of the gates motor to conclude the dispute.
After asking us to dispose of your metal shelving, which we did free of charge, then stating you didn’t want us to dispose of it. We sent this out to you free of charge. Because it had been left outside, as it was being disposed of, the plywood shelves on the unit had rotted. We then sent out replacement shelves to you free of charge because you refused to buy them in Spain and send us a receipt.
The low value of €25 was for these plywood shelves. Before committing libel against us, I would suggest you look into what you are accusing us of. There is indeed no duty to be paid on HS Code 44123900 (https://www.trade-tariff.service.gov.uk/commodities/4412390010#import ). If you believe the plywood shelves are worth more than what we (the manufacturer, seller and shipper) stated you are free to contact the Spanish customs department and ask them if you can pay more tax as it would be importer liable for this.
We understand that import duty and tax can be complicated since Brexit however we would have been able to explain this if you raised a concern at the time.
We're sorry this situation was not resolved to your satisfaction and hope you enjoy your new life in Spain.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
