Atelierhome Art Anmeldelser 13

TrustScore 3.5 ud af 5

3,4

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Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

13 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 60 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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Bedømt til 3 ud af 5 stjerner

The Bads & the GOODS!

Spent $7000 on a whim on a life size Iron Man because I thought it was a limited item as their website said “only 2 left” and the super 50% off “sale is ending on 2 hours”! Well, I got fooled, I went back to the website 2 days later supposedly the sale should’ve ended, the same item is STILL “onsale” and it’s even less cost at the sale price that I bought mine at AND now it has “7 left”? WTF!? I fell for the marketing gimmick. So the bads, false advertising, not limited items, was never “on sale” because it was ALWAYS on sale, AND it took 2+ months to receive. Yes, do NOT believe the delivery date that is on the website at the time of purchase. That is ALL a lie. If you purchased a life size sculpture, expect to receive it in 2-3 MONTHS because it will be freight shipped with FREIGHT CARGO SHIPS from China. I tracked my cargo ship for 1.5 months and then once it got to the seaport in NY, waited another 2-3 weeks to have my sculpture delivered. The GOODS, the sculpture is PHENOMENAL and AWESOME! I love it. It is as advertised and better in person. It was worth the $7000 and the wait. Happy my Iron Man came in one piece. Also, my order concierge, Julie, was great. She was ALWAYS there when I texted her. All in all. Happy that I didn’t get scammed, love my high end sculpture, but the long wait and false advertising decreased Atelier’s rating.

29. maj 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Scammers

Scammers! They sent me fake statues from from Hong Kong. The statues are replicas. Poor paint quality. Paint looked like it was painted by an amateur. One of the statues arrived broken. My instinct told me are scammers but they reassured me they are legit. I was fooled by their fancy website with expensive luxury taste. They told me there’s another company claiming to be them that’s scamming people. Atelierhome-art.com is the real scammers. I have proof. I had to get my bank involved to get my refund. There is also a hidden import fee. They should be arrested for fraud. Beware!!

5. april 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible to deal with

Terrible to deal with. Communication via email is not good, just lagging and wasting time
I wanted to exchange or get a refund
Because the product is not of good quality as suggest on their website, keep asking for photos which I have already sent.

20. maj 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A 10/10 Ironman Lifesize Item

A 10/10 Experience , The Lifesize Ironman looks even better in real life than on the pictures and Julia the Customer Care Associate is a helpful one as well.
Would recommend again !

18. april 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Dietmar,

Thank you for the perfect 10/10 — that truly made our day!

We love hearing that the Lifesize Ironman exceeded expectations in person — it really is a piece that has to be seen to be believed. We will make sure Julia knows you gave her a special mention — she will be thrilled!

We hope to welcome you back for your next statement piece soon!

Warm regards,
Atelier Home Support Team

Bedømt til 5 ud af 5 stjerner

Very happy with the product

Very happy with the product, bought 7 items and all of them look so good!! They gave me an excellent customer service when I had questions!! You can buy there you won’t be disapointed

18. april 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Michel,

Thank you so much for your wonderful review!

7 items — you are officially part of the family!

We are so happy to hear every single piece has lived up to expectations and that our team was there for you whenever you needed them.

Your recommendation means the world to us. We can’t wait to help you find number 8!

Warm regards,
Atelier Home Customer Care

Bedømt til 5 ud af 5 stjerner

Not for Everyone—and That’s the Point!

Some pieces are bought. Others are acquired. This is firmly the latter.

The 240cm Giant Gorilla doesn’t “fit” into a space—it establishes dominance over it. The scale is unapologetic, the presence immediate, and the execution exactly what you expect when something is clearly not designed for the mass market.

I’ve sourced statement pieces globally, and very few carry this level of authority. The proportions, finish, and sheer physicality give it the kind of presence you typically only see in private collections, flagship developments, or spaces curated by people who don’t ask for permission when it comes to design.

What I appreciate most is that it’s not trying to appeal to everyone—it doesn’t need to. This is the type of piece that filters the room. People either understand it instantly, or they don’t.

Installation was seamless, and once placed, it immediately shifted the entire energy of the environment. It doesn’t accessorize a space—it defines it.

If you’re looking for subtle, this isn’t it.
If you’re looking for something forgettable, definitely not.

But if you understand presence, scale, and the power of a true statement piece—you already know why this works.

29. januar 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Chris,

This is one of the most beautifully written reviews we have ever received — and coming from someone who has sourced statement pieces globally, it means everything.

You said it better than we ever could.

The 240cm Giant Gorilla was never designed to blend in. It was designed for exactly the kind of space and the kind of person you describe — someone who understands that the right piece doesn’t decorate a room, it commands it.

We are thrilled the installation was seamless and that it delivered the presence it was built for. We look forward to finding your next piece together.

Warm regards,
Atelier Home Support Team

Bedømt til 5 ud af 5 stjerner

Their products are amazing

Their products are amazing. The Superhero statues look even better than they do in the pictures. The customer service is great. The products exceeded my expectations. Highly recommend.

20. marts 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Craig,

Wow, thank you so much for this amazing review!

We are absolutely delighted to hear that our Superhero statues exceeded your expectations in person — that is exactly the reaction we love to hear!

Our team puts a lot of care into making sure every piece is even more impressive up close than in the photos.

Your recommendation means a great deal to us. We hope to welcome you back soon!

Warm regards,
Atelier Home Support Team

Bedømt til 4 ud af 5 stjerner

Until now -AAA

Until now very fast email responses.
Look very professional tax and shipping check .
Waiting for delivery.

Will update

19. marts 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Liran,

Thank you so much for your kind words and for taking the time to share your experience!

We are glad to hear our team has been responsive and that the process felt smooth and professional. We are just as excited as you are for your delivery — we are confident it will be worth the wait!

We look forward to your update and hope to earn that 5th star very soon!

Warm regards,
Atelier Home Support Team

Bedømt til 5 ud af 5 stjerner

The experience has been a professional…

The experience has been a professional personal message contact with speedy responses generally straight away . The quality of products have been outstanding which is why I have 8 now in my collection . My representative Julia has accommodated my requests .

20. marts 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Rob,

Thank you so much for your wonderful review! It truly means the world to us.

We are thrilled to hear that you have had a consistently professional experience and that our product quality has kept you coming back — 8 pieces in your collection is absolutely amazing!

Julia will be especially happy to hear your kind words. We will make sure to pass them along to her!

We look forward to continuing to serve you and growing your collection even further.

Warm regards,

Atelier Home Support Team

Bedømt til 1 ud af 5 stjerner

They do not reply to their emails…

They do not reply to their remails which is very disrepecting.

4. marts 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Ioannis,

Thank you for your review. We do want to kindly clarify that our team has been in touch with you and has responded to your emails.

We have a 24/7 customer care team and leaving a message unanswered is simply not an option for us. We kindly ask you to check your inbox, including your spam folder, as our replies may have landed there.

We remain available anytime at info@atelierhome-art.com and are happy to continue assisting you.

Warm regards,

Atelier Home Support Team

Bedømt til 2 ud af 5 stjerner

Its just a very weird expiriance.

Its just a very weird expiriance.

They are advertising that you have galleries in Europe and people like Andrew Tate come and visits them in person. Okay.

I execute the order and 2 days i see that they are doing dropshipping from China.

Okay , lets shallow that too. Delivery should be like one week , that is respectable for fake dropshipping stores.

Its been almost a month and item is still not here.

3 Days ago they offer me a full refund and i accepted it and now they changed their mind and asked me to refund value to 30%. (200 euro out of 600+)

I will update this review as soon as they complete their promise (i have kept their emails for evidence)

12. februar 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Peter,

Thank you for sharing your feedback. We are sorry to hear your experience did not meet your expectations.

We would love to look into the details of your order personally and make sure everything is sorted out for you in the best possible way. Every customer matters to us and we always strive to find the right solution.

Please reach out to us directly at info@atelierhome-art.com with your order number and our dedicated team will take care of you right away.

Looking forward to resolving this for you!

Warm regards,

Atelier Home Support Team

Bedømt til 1 ud af 5 stjerner

Lowest standard of communication

It's virtually impossible to unsubscribe from their newsletter. I tried for weeks, system keeps telling me that I've been unsubsribed successfully, before they continue spamming me just minutes later - which is btw illegal in Europe. I also sent dozens of mails that nobody reads or answers. Lowest standard of communication ever.

5. februar 2026
Uopfordret anmeldelse
Atelierhome Art-logo

Besvarelse fra Atelierhome Art

Dear Trebor,
Thank you for taking the time to share your feedback.

We are truly sorry for the frustration and inconvenience you experienced with our newsletter unsubscribe process and the lack of communication afterward.

This is absolutely not the standard of service we want to provide.

Please know that we take this matter very seriously.
We are currently reviewing the issue internally to understand what went wrong and to ensure it does not happen again.

Compliance and respectful communication with our customers are extremely important to us.

We would also like to resolve this for you personally as quickly as possible.

Please contact us directly at
info@atelierhome-art.com with your email address, and we will make sure you are permanently removed from all mailing lists as a priority.

We genuinely appreciate you bringing this to our attention. Honest feedback like yours helps us improve and provide a better experience for all customers.

Kind regards,

Atelier Home Support Team

Dette er Trustpilot

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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