Excellent retour du service client m'ayant demandé une précisions et averti que j'avais choisi une mauvaise pièce. Excellents conseils par la suite et réactivité dans les échanges. Je recommande à 100... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
ABSOLUTELY ABYSMAL! I ordered a new headlight for my Volvo from this company, they took my money without any questions and then decided to hold onto my headlight for twelve days! Twelve... Se mere
Virksomheden har svaret
Extremely poor service. I have emailed several times about my delivery taking 10 days longer than I was told it would. I cannot use my car without this part. I paid extra for earlier delivery as well.... Se mere
Virksomheden har svaret
Buona compagnia con cui fare i conti, controversia con le merci danneggiate risolta. Per il vostro pezzo di mente assicurarsi di controllare al momento del ricevimento del vostro pacchetto come contr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
IT - Su ATB Parts.com puoi acquistare online i ricambi per la tua auto, veicolo commerciale, camion e bus. Pagamenti sicuri, consegna porta a porta. Abbiamo anche un negozio ebay. EN - In ATB Parts.com you can buy online spare parts for your car, commercial vehicle, truck and bus. Fast shipping and delivery door to door. We have an ebay store, as well.
Kontaktoplysninger
Via Vincenzo Malfà, 6, 97019, Vittoria, Italien
- +3909321846291
- spsalesman@gmail.com
- atbparts.com
3,1
Middel
375 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ottimo venditore
31. marts 2023
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Grazie per la recensione. ATB Parts
Excellent service and feedback from Francesco…
Excellent service and feedback from Francesco at ATB Parts. Shipped exactly what I required and at an agreeable cost.
4. april 2023
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Hello sir, Thanks a lot. Francesco, ATB Parts
Excellent communication
Excellent communication
Delivery on time. Reasonable price and quality product . This the second time I have purchased parts from them.
5 out of 5.
29. marts 2023
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Thanks for your review! ATB Parts
Very helpful, and I was informed of any updates
I had several emails with customer services to make sure I ordered the right part 😊
And it was so easy to purchase.
I had updates regular about shipping and the company was very sufficient
I would purchase from here again
18. marts 2023
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Thanks for your review! ATB Parts
Tutto ok
Ottima esperienza su questo sito. Acquistato un pezzo di ricambio, c'è stato un piccolo disguido con una prima spedizione, gestito celermente e con professionalità.
Ottimi supporto clienti e velocità. Consigliato
17. marts 2023
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Grazie per la recensione! ATB Parts
Great customer services
Great customer services, received quick responses and information on what I been looking for. 👍
10. marts 2023
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Thank you sir! Regards, ATB Parts
ATB provided great customer support and…
ATB provided great customer support and answered all my questions. The product I received was exactly what I was looking for. Hopefully will buy again if they have other products I need
1. marts 2023
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Thanks for your review! ATB parts
Initially nothing wrong with the…
Initially nothing wrong with the service.
When it's good then ok nonissues.
However, when it comes to a problem it's sloping shoulders and denial. Even with concrete proof!
Possibly not worth spending the money in case your product is wrong or broken as you will probably get no help.
*edit*
Ref the reply. This has nothing to do with the review. I have made no reference to the fact of why you won't let me return it.
The review is due to the company's disregard for an incorrect item.
The review was that the item I ordered was black. They said the webpage said grey. It didn't, I sent pictures of the exact order which clearly said the part was black and they still maintained they are correct and I ordered grey despite concrete proof.
I would not have ordered it if it said grey. I had no option but to use it as I had waited a while and the van was to be sold.
This goes against the selling law.
And now branded a liar!!
Reply to ATB
The product I ordered as per the picture sent of the order clearly states the item is black. Not grey primer. If the option for pictures is on here I would post plus your replies
Thank you for proving my review that the service when something is wrong is totally inadequate. Still denying! Unbelievable
Further, edit to reply. Again. Thank you for proving my negative review. As a consumer, it is not clear enough on the website if what you are saying is correct. From what I can see from the order there is no description ref primer. It states a BLACK colour wing mirror.
The review is about the overall lack of customer service and the ability to admit wrongdoing. I have not complained or reviewed about them not accepting the return, you have brought this up. You have still not accepted the reason for the 1 * review which is valid. The product is not as advertised. This is why you have a 1-star review, along with poor customer service which you have highlighted for anyone reading this.
Due to this and the evidence that I have I have now decided to take this further with international consumer rights.
2. marts 2023
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Hello. You have confirmed us via email to have used a part of the item you received. So, a return of a not complete and not used item is not permitted by the laws you indicate. Writing, so, a bad review only because you don’t admit this, is clearly not honest. Regards
*edit after the reply*
In the side mirror aftermarket world there are not GREY PAINTED covers. The "Grey" cover you received is only the primer color (it can be grey, white, black -> it depends on manufacturer availability). The important matter is that the cover in in primer made, so, it's adapt and ready to be painted in the body color of the car. Hoping is clear now. And, we have checked so many times the page description and it says "paintable cover" (no black matt finish cover available for the ELECTRIC model), so, we made no error, madam. Maybe something goes wrong in your cache system when you checked the mechanical model. Sometimes it can be happen. In this case a cache clear operation can be helpful. Regards
*edit after the 2 reply*
In a listing page you have to read the item description. As i told you, a primer can be black, grey, white. So, the picture is correct. Because it can be on a variety of primer color used. So, the important is the description of the item, where we CLEAR stated that the cover is in primer made.
I remember you that the first time you made an error in buying the mechanical model, even if we have requested you clarifications before dispatching the order. Is it correct? So, after you made a second order for the electric adjustable model, but, i repeat, is available ONLY with the paintable cover. That's it.
Regards
"edit"
If you see your original electric side mirror, probably you will notice that the cover is in PAINTED black. Not the black MATT finish, that is typical of MANUAL adjustable models only. But, the matter is: you can't return an item that is now NOT COMPLETE. You have used a component of our product, right? Obvious, this is not mentioned by you in your reviews till now. So, you can verify that we make a good work in customer service and returns of the items, worldwide. But, in this case you are trying to refuse the fact that you have ,ade 2 orders in our website because the first time you made an error and now, you only want to get back money returning a not complete item. We can refund you at all, no problem about this, but, you are trying to make the error in our side and so, this is not honest. And, this is not the good place to exchange emails, so, this is our last reply to you here. Regards
Ottima esperienza di acquisto.
L'articolo acquistato corrisponde all' immagine. Il pacco è arrivato in contrassegno, ben sigillato e in tempi brevi.
19. oktober 2021
Uopfordret anmeldelse
Ipurchased two rear lights from this…
Ipurchased two rear lights from this company over a year ago and when delivery one was broken,so got in touch with them and they was not helpful at all and said it must have been done in transit .they was not interested trying to help me in sorting the issue and was over £300 for the rear clusters,so I lost out and never replaced and most of all will never use this company again.
10. juni 2021
Uopfordret anmeldelse
Besvarelse fra ATB Parts
hello sir. We are so sorry for the issue you had. We see that you had this issue at May 2020. Now it's impossible for us to recovery your tracking history status. We saw that the Uk delivery partner was in waiting status for your proof of broken package received, and they never updated the status with your reply. Are you sure you have followed the correct procedure? As i said, now, after one year, it's impossible to open again the complain file with them.Regards
Had a genuinely pleasant experience.
I wanted to write a review because my personal experience with the company has been great from start to finish and the recent reviews don't seem to reflect that.
I purchased a wing mirror cover with the standard shipping, knowing it'll take a while either way. Especially with me being in the UK.
I got alerts at every step of the delivery process and when it arrived this morning it was well packaged and within the delivery window (8 working days).
I had a query about the product which they responded to quickly and solved.
I would use the company again and hopefully not too put off by the negative reviews.
10. marts 2021
Uopfordret anmeldelse
Besvarelse fra ATB Parts
Hello Gareth, Thanks for your review! ATB Parts
Prodotto di ottima qualità
Prodotto di ottima qualità, perfettamente intercambiabile con l'originale,
consegna rapida, prezzo buono, personale gentile ed efficace.
5. februar 2021
Besvarelse fra ATB Parts
Salve sig. Gianfranco, grazie per la recensione! ATB Parts
molto semplice fare un'ordine,anche se…
molto semplice fare un'ordine,anche se poco esperti come me,un sito
con prezzi molto buoni,e consegne celeri.
2. februar 2021
Besvarelse fra ATB Parts
Ciao Rossano, grazie per la tua recensione! ATB Parts
My part has not arrived
My part has has arrived 20 days later i paid nearly £20 for 3 to 5 days express delivery and will not refund me any refund what so ever i will never use this company again
19. januar 2021
Besvarelse fra ATB Parts
hello sir, i'm sorry but cause of Brexit all orders to UK in this initial steps of January may have delay in delivery. And, it depends on the job of UK customs and couriers in Uk. These issues are for these first orders, u thin, and it does not depend on our job, as i explained you. Regards
Besvarelse fra ATB Parts
Salve, e grazie per la recensione! ATB Parts
Waisted my 1 week and now telling me…
Waisted my 1 week and now telling me out of stock. I’m so angry.
13. januar 2021
Besvarelse fra ATB Parts
hello,
we have received your TrustPilot review.
We have cancelled and refunded your order because, after the 1 of January 2021, we have still not received from UK HMRC the GB VAT number to be able to dispatch orders to UK. It's not our fault, as you can understand.
So, we have preferred to cancel the order. The Motivation of the cancellation on our website could be different, because the Brexit issue is not a standard cancellation order label in our system.
So,hoping you understand this and we ask you to cancel the bad review, considering that it's not our fault.
Regards
Extremely poor service
Extremely poor service. I have emailed several times about my delivery taking 10 days longer than I was told it would. I cannot use my car without this part. I paid extra for earlier delivery as well. All emails to them have resulted in them blaming me for ordering during Christmas. Nothing else I have ordered during this time has had such a delay. Extremely poor customer service.
12. januar 2021
Uopfordret anmeldelse
Besvarelse fra ATB Parts
hello,
we have received your TrustPilot review.
We have cancelled and refunded your order because, after the 1 of January 2021, we have still not received from UK HMRC the GB VAT number to be able to dispatch orders to UK. It's not our fault, as you can understand.
So, we have preferred to cancel the order. The Motivation of the cancellation on our website could be different, because the Brexit issue is not a standard cancellation order label in our system.
So,hoping you understand this and we ask you to cancel the bad review, considering that it's not our fault.
Regards
ATB Part azienda seria.
ATB Part azienda seria.
Dal mio ordine sono stato seguito costantemente con informazioni giornaliere
riguardanti spedizione, corriere e consegna.
12. januar 2021
Besvarelse fra ATB Parts
Ciao Franco, grazie per la tua recensione! ATB Parts
veloci nella consegna e ottimo prodotto…
veloci nella consegna e ottimo prodotto grazie
12. januar 2021
Besvarelse fra ATB Parts
Ciao Felice, grazie per la tua recensione! ATB Parts
Why are you asking for feedback-I…
Why are you asking for feedback-I haven’t even got my item yet?. You have had my money since 23 December!
11. januar 2021
Besvarelse fra ATB Parts
Hello madam. We have not sent you anything, i think it's an error of the system. Your order is still to be dispatch, for the problems of Brexit that we have already informed you in previous emails, , and so, this request was not to be sent to you.We are sorry, an error of TrustPilot.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.