Asterthemes Anmeldelser 

I would strongly caution potential customers before purchasing from AsterThemes.

My experience involved repeated licensing failures, incorrect or ineffective package deliveries, delayed support responses, and multiple instances where my specific requests were not directly addressed.

The primary issue was simple: the themes I purchased were not initially provided. I needed to repeatedly request the full package, not themes individually. When received the package was incomplete (missing themes paid for), and did not have compatible working licenses. The license information provided repeatedly returned as invalid. I clearly requested that the affected licensing be reset in their Freemius license tracking account and that a new, valid license be issued with a replacement package. Instead, I repeatedly received additional download links and package files without the underlying licensing issue being corrected.

More concerning, support requested System and WordPress Administrator access to for website to investigate what was fundamentally a licensing issue. As a cybersecurity forensics investigator, I considered that request unnecessarily broad and inconsistent with basic least-privilege security practices. I declined and offered to retrieve any technical details, logs, identifiers, or configuration information they needed if they simply told me what to collect and where to find it. They did not meaningfully pursue that option, and did not acknowledge it at all.

I was also sent unexpected or incorrect theme packages and download links from different locations (from different filesharing third party locations). At one point, I was told the licensing issue had been resolved by removing the Freemius licensing component from a theme, which was not the resolution I requested, nor resolved the issue.

Support responses were often slow (24-72hrs) and appeared to repeatedly miss or misunderstand the issue already explained in prior correspondence. Rather than addressing the requested license reset and replacement directly, I continued receiving additional files and instructions that did not resolve the problem.

After numerous unsuccessful attempts to resolve the issue, I requested a refund and license deactivation. AsterThemes refused the refund based on its digital-download policy, despite my position that the purchased product had never been provided to me with consistently valid, functional licensing.

I have retained documentation of the entire transaction, including the support correspondence, invalid licensing results, download links, incorrect deliverables, security-related access requests, and refund communications, which was refused.

Based on my experience, I cannot recommend AsterThemes. Customers should carefully consider their licensing practices, refund policy, support response times, and any requests for privileged WordPress access before purchasing or providing access to their websites.

For me, the issue was not buyer’s remorse. It was repeated failure to provide a working licensed product and an effective resolution after multiple opportunities to do so.

I am extremely disappointed with Aster Themes and their customer support.

They confirmed my refund on 15 September and clearly stated that the money would arrive within 5–7 business days. Months later, I still have not received anything.

What makes this even worse is the lack of communication. After repeated follow-ups, I either receive vague responses like “we will check” or no response at all.

Promising a refund and then failing to process it for months is completely unacceptable and highly unprofessional.

I strongly advise people to be careful before purchasing from this company. Based on my experience, once there is a payment issue or refund request, getting proper support becomes extremely difficult.

Unless this issue is resolved immediately, I will continue escalating the matter through my payment provider and consumer protection authorities.

UPDATE: 19.05.2026

After posting this review publicly, the company finally started responding again and acknowledged the delay and communication problems.

However, the refund has still not been completed yet, and I am still waiting for actual confirmation and payment.

I will update this review again once the refund is fully received.

UPDATE: 05.07.2026

After I posted this review, Aster Themes finally started responding to my emails and admitted that there had been delays and communication issues.

However, they also asked me to change my Trustpilot review to 5 stars before processing my refund.

As of today, I still have not received my refund. I will gladly update this review fairly once the refund has actually been processed and the money has been received in my account.

Until then, this review reflects my genuine experience.

**UPDATE – 4 October 2026**

I want to document what has happened since my original review.

On **19 May 2026**, Aster Themes publicly responded to my review on Trustpilot and wrote:

> “We sincerely apologize for the inconvenience and frustration caused by the delay in your refund process and the lack of timely communication from our side.
>
> We have completed our internal review and identified the issue. Our team is currently working on resolving it to ensure a better experience moving forward.
>
> We understand your concerns and appreciate your patience while we work toward resolving this matter as quickly as possible.”

This was their public response on 19 May 2026.

Unfortunately, despite this statement, **nothing has been resolved**. I still have not received my refund, and I have not received any transaction/reference details or a definite payment date.

Even more concerning, after I contacted them again, Aster Themes told me that they would proceed with my refund only if I changed my Trustpilot review to **5 stars**.

I refused to change my review in exchange for a refund.

**Today is 4 October 2026, and I am still waiting for my money.**

Their public response promised that they were working to resolve the issue, but months have passed and the refund still has not been received.

I will update this review again if the refund is actually completed.