Ascribei Anmeldelser 

Total scammer - DO NOT PURCHASE.

I fell for the airpack backpack scam as detailed by others. PayPal's automated systems essentially allows this scam to operate and even facilitates it to some degree and so the seller is insulated from any blowback or investigation by PayPal.

Here's how it goes down. You see a snazzy video (mine was on facebook), you click the link. Goods arrive and they are nothing like what you ordered.

You contact them, and they make a low dollar gesture amount in hope you won't complain to PayPal. You open a case with paypal and when it get's escalated to a claim they immediately offer a full refund for goods upon return.

Here's the kicker - it will cost you more than you paid to return the items (even though it's not your fault "they sent the wrong item by mistake"). You'll have no way to do anything as the PayPal system will request only the tracking information and will close the case down after 7 days, so they get away with the scam, and there is very little you can do.

They will respond to this saying review with please contact customer services (as they have everyone else), but won't actully do anything, because they know they are protected and I complained to them several times.

It's such a battle with PayPal etc that most people give up, and so they continue to get away with the scam.

PLEASE DO NOT FALL FOR IT

I would give zero stars if I could! Rude scammers! Parcel never delivered, no help whatsoever! Sending me to local post office or to neighbour knowing that it was Yodel not Royal Mail who apparently left it somewhere? Yodel sends me to them, they are sending me to Yodel and PayPal who I made payment through don’t wanna know! Nightmare! Never ever again! Do not buy from them - scammers! I do not want Yodel around my house either! Ps. Emailed them as requested below - ignored it as expected! SCAMMERS!

Don't buy from these scammers. They sent me something completely different from what I ordered then played dumb when I complained and asked for my money back. Had me jumping through hoops to send photos of the item, the packaging, the courier labels. I did everything they said and then they told me they couldn't identify the item so offered me a US$2 return for a US$30 purchase. I tried claiming through PayPal, explaining how they had scammed me. Then they offered a full refund if I returned the incorrect item back to their return address (in China) at my cost. The return postage from New Zealand was going to be more than the amount of the refund. PayPal let me down by not looking into it properly and accepting their offer at face value, asking me to return the incorrect item (which was junk worth less than US$2). I don't believe the good reviews on this page. This business is based in China and not the US like they claim. Operators like this give good Chinese businesses a bad reputation.

Scam and fraudulent site!
I ordered Airback Mat with built in vacuum system, but there were no vacuum system in delivered backpack. Also the rest of design, compartments and material did not match the pictures and videos in internet. I was waiting for the order about 2 month and only after reaching support they resent my order, however it appeared to be just a cheap copy without vacuum system. Ascribei offered 6$ compensation (I paid 80!). Never buy from this fraudulent site!

If I could have given zero stars I would have. Vacuum backpack paid for but £5 cheqp backpack sent instead. When I contacted customer services, surprise surprise the backpack is no longer for sale. Have never seen a penny back despite their staged messages on Trustpilot to get in touch. Nothing ever follows! Avoid at all costs!

Absolute Bogus website. Items DO NOT come from the US or the UK and the address they give in Hartord,CT is no way a legit address. Its in the middle of a very Corporate area, i highly doubt there is a distribution building in the area

Ordered a suitcase-backpack combo with vacuum capabilities for $80. Never received the Item. I believe they deliberately scammed me and stole the money. Do not do business with this company. They are a scam and not legitimate. They are fraudsters and thieves.

ATTENTION ARNAQUE, j'ai commandé un sac à dos avec compartiment sous vide et mini extracteur d'air. Ascribei m'a bien envoyé un sac à dos mais complètement basic. Et comme par hasard, le produit n'est plus présent dans le catalogue. Donc quand on va sur leur site et qu'on clique sur la fiche du produit acheté, on tombe sur "Page not found"...

Shame on me of not checking site review. Same thing happened to me they sent a normal
Back pack which cost me almost $80. Cheap material as well. They kept insisting they sent the correct item. Paypal wanted the link for the item but the site already had removed it. At least paypal let me open a case but only half the money i spent i received. Also, the seller refused to pay for return shipping even through it is there fault.

Ordered a suitcase-backpack combo with vacuum capabilities for $80. They initially charged $93 but after questioning the charge, refunded $13. Item received weeks later was a cheap backpack that couldn't double as a suitcase nor had a vacuum capability. After questioning, they wanted me to send a photo and SKU. After obliging Ascreibi apologized for the inconvenience and offered $6 refund indicating they hope that would be satisfactory. I wanted to return the item but didn't receive any return instructions. I believe they deliberately scammed me and stole the money. Please do not do business with this company. They are a scam and not legitimate. They are fraudsters and thieves.

Would appear to be a scam site. Other feedback here would suggest the same. Ordered from a link on Instagram ads. Looked like a local Singapore distributor. Credit Card processed by a UK name company. Email and distribution link from China. Said delivery attempted 2 weeks after. No evidence of that. Emails go unanswered or reply with a link to a courier company, which they never respond and have no phone number. I paid for delivery insurance, yet they want to charge me for new delivery. Edamon™ - 3 in 1 Wireless Charger Stand Magnetic Folding Stand for Apple iPhones Headphones Watch × 2 $85USD just gone!

UPDATE: After 2 weeks of sometimes ridiculous emails received, today I received a refund to my credit card. Only 50% though. Even though at purchase I paid for Delivery Insurance. Nice little earner for these people. $60USD for nothing.

The cologne game after 5 weeks it was a knock off it was a fake it had the name of the cologne on the box and the bottle but not the designer which was a clue and you spray it on and the smell went away within a minute Amber Oud AL Hamain highly pissed off and they want to give me $5 then $7 then $10 hell no I want all the money that I spent on my cologne back it'll never happen again false advertisements the commercial for it was the original cologne as soon as I opened up the box the label on the cologne bottle should have been gold plated this was paper and it was peeling off

Worst experience ever.
Delivery took about 5-6 weeks, and I recieved the wrong bag (should have been with a vacuum system).

I wrote to customer service and asked for a return label and they offered me a 6 USD refund if I kept the wrong bag.

Since this I have written 3 times asking for a return label and either a full refund or the correct item. They completely ignore me!

My best advise: Do NOT shop here!
See Patrick Browns review as well - completely same experience...

And by the way dear Michael, Senior Director of Customer Support. It doesn't help that you write inhere, when you and your support team still won't answer mails and try to solve the problem.

Veri e propri delinquenti. Ho acquistato uno zaino con possibilita' di aspirare l' aria. Me ne arrivato uno senza ho protestato più volte chiedendo il rimborso o che mi spedissero quello ordinato. Ma niente.

Scammers!! AVOID AVOID!!

Ordered vacuum enabled backpack and paid VIP P&P. After 2 months a completely different backpack arrived, worth a fraction of the 80+USD I paid. Customer services denied id been sent the wrong one and offered 6 & 8 USD respectively. Complete insult. You only have to read the reviews on TP to see that everyone who tried to purchase this item has been ripped off. If they can behave like this for one item why trust them with anything else.

Reported to PayPal who ended up being as useful as a chocolate fireguard!

Total scammers. Avoid avoid!!

Review 19/08/2024

After 3 weeks of waiting, I did not receive what I have purchased.

The backpack I ordered was supposed to have wheels and a handle to make it a hand luggage when needed, and most important, the main reason I purchased it, it was supposed to have an air suction device which is missing.

The backpack model I received in fact, does not seem to have the air suctioning pocket seen on the advert on Instagram and on Ascribei website page when I purchased it.

I repeatedly tried to flag the inconvenience to their support email address, to no avail. I got completely ignored for the last 20 days.

The absurdity is that their tracking system claims that my backpack hasn't even been delivered.

I am going to report everything to the authorities hoping that no other faithful customer will end up trusting this utter scam business.

Review 1/10/2024

Responding to Michael - Senior Director of Customer Support, on the 19/09/2024, who replied to my previous review (19/08/2024), I sent an email to the address provided, which is the same from which I have been systematically ignored. Please find below the body of my unanswered (surprise!) email:
--------------------------------
Dear Michael (Senior Director of Customer Support),

As per your request in replying to my TrustPilot negative review, here's my Order Number: 782S228145.

You will find several other emails with this order number as their Object, all duly ignored.

I have no trust this email will sort anything out, but will be happy to post its content on TrustPilot as a further confirmation of your wild business conduct.

Best regards,
Simone
-------------------------

I have ordered an Airback Matt Black based on the video demonstrating the vacuum system. I placed my order on 11th of July. The parcel arrived today morning (09.09.2024). I wish the long shipping time was the only problem. It’s a regular backpack without the vacuum system. I’m going to report it to Paypal even I don’t think that I can get my money back.

Following a facebook advertment I ordered a backpack with many features including a vacuum compartment. I paid through Paypal, waited a long time for shipping and received a simple backpack with few features and no vacuum compartment. Paypal referred me to the company. The company suggested I pay to ship the item to their Chinese warehouse at my own expence to get a refund. The company said that I received the item I ordered but offered 14USD compensation. Nothing short of a scam! Look at all the reviews complaining about the same thing. Pity I didn't read them first!!

Updated 20/09/2024:
Ascribei responded to my review suggesting I contact support. I sent the message below and copy their response.

"To tell the story again; I watched an advertisment video on facebook which showed the many functions of an Airback Backpack. Impressed and noting the substantial discount offered by Ascribei I clicked the option to shop now and ordered a grey version. What arrived was a standard grey backback. Ascribei support tells me that is what I ordered but it is not what I intended to order. I do not usually make mistakes when selecting and ordering items to purchase online. I was lead to believe that what I was ordering and paying for was the backpack I had just seen illustrated in the video. Nothing I read suggested otherwise. I received no formal receipt and the advertisment dissappeared from facebook so I am unable to provide any more evidence. I see from looking at the large number of one star reviews on trust pilot (27%) that most of those are written by people with the same story as mine; they ordered a Airback backpack as shown in the video and then received a different and inferior itrem. If you really want to put this matter right then I would be most grateful if you would send me the item your advertisment persuaded me to buy which is an Airback backpack. If this is a mistake, put it right at your own expense (you would be welcome to reclaim the 14USD part refund). If it is not a mistake then it is a scam.

Thank you

Their response:
"We deeply regret the dissatisfaction you have experienced.

We apologize for the inconvenience and have tried our best to resolve this matter.
Your feedback will certainly be reported to our manufacturers for future improvement.

Yours sincerely,
Customer Service Team"

They are a fraud!! They didn’t send me what i ordered (advertised vacuum backpack, instead they sent an Ordinary backpack) They sell through Facebook and their own site. Buyers beware

Think ten times if you can trust this shop before you buy anything!
I bought an Airback Matt Black bag, and was sent a wrong bag that looks alike/ duplicate. The seller also provided 2 different tracking numbers, one from USA, the other from China. And the real parcel came from China. It took 1 month plus for the shipping of the parcel to arrive.
Once I raised the issue to Ascribei, it offered me USD 30 to accept the bag.
The bag was bought via paypal. And paypal claims no responsibility for return of the item.

Update 4/10/24
As you can see Michael from Ascribei replied to all 1 star review. I did email him about my problem, but after weeks, there is no reply from him. Therefore, it's just a trick of Ascribei to show that it cares about customers, but IN REALITY, it's ALL BULLSH*T. What a shame.