Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Art of Clean is a trusted cleaning and floor care company, proudly serving homes across Cambridgeshire and nearby areas since 2005 — including Cambridge, Ely, Saffron Walden, Newmarket, Bury St Edmunds, Royston, Huntingdon, St Neots, and as far as Downham Market. We specialise in restoring carpets, rugs, upholstery, curtains, and wooden floors. We help families and homeowners feel proud of their living spaces again. Whether it’s a one-room carpet clean before guests arrive, a careful rug refresh after a pet accident, or a full wood floor sanding and finish, we take the time to do things properly. Our team is known for being polite, punctual, and respectful in the home. No fuss, no pressure, just honest advice, clear communication, and careful work that stands the test of time. While our main focus is domestic cleaning and floor care, we also support local schools and smaller commercial premises maintaining high-use furnishings and floors where reliability and attention to detail matter. Most of our clients come to us through personal recommendation — and stay with us for years, knowing they can rely on consistent quality, thoughtful service, and a team that treats every home with care.
Ely Road, CB25 9PH, Cambridge, Storbritannien
3,7
6 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My lounge carpet really needed a good clean especially on the door entry. I wasn't sure how well it would come up. I was so wrong. They did an amazing job also with the seating area. I though I'd need to buy a new carpet but I was wrong. They also cleaned my sofas. They man arrived on time and was very informative friendly and helpful. I would highly recommend this company. Saved me buying a new carpet
I feel really disappointed in my experience. I had a good and clear conversation with the customer services about my carpet cleaning requirements. I was assured the cleaner would try their best to clean under beds and easily accessible furniture. This was very clear in the conversation and the subsequent quote was based on this conversation and room measurements that were taken 3 years ago. I spent the day moving all my furniture and heavy items to a non carpeted areas and even moved beds away from walls. I explained to the carpet cleaner to please clean under the beds. The beds in question are easily accessible with at least a 35/40 cm gap and even I can get a hoover under them and easily move them on my own and I am not a cleaning specialist!! I gave clear directions and even prompted him to move some light items as he had not taken that initiative. When he left I was under the impression he had cleaned under the two beds only to discover they were still incredibly dusty. When I reached out to art of clean about this hoping for a resolution I was told that the cleaner went by my directions (???) and that I had requested only for the standard clean and that according to their records from 2023 I was quoted for the trafficked areas only anyway so didn’t pay for the non cleaned area?? I was told that he could not clean under large heavy items of furniture. Going under a bed that has a large gap between the bed and floor is apparently not in the quote ?!? I wish they would have said this to me from the beginning instead of giving me misleading information over the phone claiming I was being quoted for the service where they do move and go under furniture within reason. Then blaming me for not giving the right directions to the cleaner and saying I only asked for their standard service. It’s simply not true. Very disappointed in their customer service and lack of thoroughness.
Sadly the two (very) large stains in my wool carpet were past repair. Robbie discussed this and gave me an honest opinion as to whether a clean would be successful. I decided not to proceed as there would be less than a 20% chance of getting the stains out. I truly appreciated the honesty and advice and cannot recommend him and Art of Clean enough. Thank you!
Art of clean were AMAZING. Our little girl's bedroom had a nasty patch on her carpet that we had inexpertly tried to clean.. essentially we had made it horrible and then mould or bacteria were coming through. We were desperate to get it clean and safe again. Art of clean didn't have any appointments but STILL came out the very next day anyway and did a really amazing deep clean of the carpet because it was in our little girl's room.
THEN they didn't let us pay! Which was unexpected and also wonderful. In truth they would have been worth every penny, because they gave us a safe room back. Thanks again!
Robby was on time, he completed the work professionally, and to a standard with which we were very pleased. The work was cleaning a carpet and three-piece suite.
We decided to get our wooden floors resealed as they had become scratched from daily use and we have a dog. During the consultation, the sales agent assured us that the sealant would offer strong protection against wear and tear, including from pets.
Unfortunately, the results have been disappointing. Soon after the work was completed, water damage marks began appearing — caused by routine cleaning, a damp mop left out for a few hours, and wet shoes (photos below). Art of Clean did return to inspect the damage and even brought a Bona representative. However, the inspection involved simply dripping water onto the floor and observing it for a few minutes. We were ultimately told that the company isn’t liable, as the damage occurred after the job was completed.
Their only gesture was to offer an updated aftercare brochure — which did not outline clear guidance around aftercare of the floor. At this point, it’s not particularly helpful.
Beyond the water damage, the floor does not seem any more protected than before. In fact, it is now more scratched than it was prior to the treatment. We feel misled by the sales agent, and wish they had been more transparent about the product’s limitations — particularly in a home with a dog.
We regret having the floor resealed and would not recommend this service.
Besvarelse fra Art of Clean
Dear Hollie and Derek,
Thank you again for sharing your feedback. We're naturally saddened that you remain dissatisfied, but we fully respect your right to express your views.
As before, and in line with our values, we won’t be discussing the details of this matter publicly — not here, or anywhere else. That includes the full timeline of communication, the independent assessment offered, or the resolutions we put forward in good faith.
For clarity, we provided more support than we were contractually or legally obliged to. We facilitated a site visit, brought in a manufacturer specialist, reviewed your concerns carefully, and even offered to accept the findings of a qualified independent flooring inspector—a step not taken up.
It’s disappointing to now see this matter repeated across multiple platforms. Some may see that approach differently, but we remain focused on professionalism, not point-scoring.
We continue to stand by our work and our conduct throughout. And despite the outcome, we wish you all the best moving forward.
— Pierre and the Art of Clean Team
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
