Artisterial Anmeldelser 108

Artisterial is a SCAM!!!, first im still waiting the rest of my order, only 2 of 4 paints arrive to my home, both very very different of the advertised, one came from Hong Kong I order with gold frame and plexiglass, the frame is not the same of the image in the site and the plexiglas is extremely tin!!!! all came broken!!!!!, I try to contact them by email, Facebook, instagram and I have no answer!!!!! I was scammed with 1800EUR!!!!!

Edit:

The Artisterial team's responses to the below issues outlined was a complete joke. Paintings are shipped from China, we could provide evidence of this if they would ever respond to an email. Also not sure why their are referencing 100's of artists working from them. When we ordered in March 2021 the only artist on their website was "Ruud" and all paintings were supposed to be by him. They have recently updated their website to remove the reference to him as the artist. It would appear that the paintings all originate in China and there are no "100+" European artists. Again just more false advertisement for the Artisterial team.

Original post:

Avoid!! Terrible customer service and paintings not to the quality as advertised on their website.

Ordered 2 paintings and what showed up was not as advertised. Took about 6 months to arrive. Also arrived from China with customs to be paid. The website leads you to believe they are coming from Europe.

Currently trying to return. Initially was told there would be a €250 charge to return the paintings. It was €50 in their terms and conditions at the time of ordering. They manually changed the terms and conditions and sent me a copy showing €250. It currently reads €50 on their website. After all that they then refused to return the paintings as they were “sale”. The paintings are still on sale months after we ordered them. They then stopped replying to my emails and blocked me on Instagram.

Currently dealing with the ECC regarding my consumer rights. They have advised I am entitled to a refund. They cannot reject on the basis of an item being on sale and they cannot charge a return fee. It should be a reasonable cost to cover the return of the paintings to their European office advertised on their website, not China. More than likely going to have to take them to the small claims court to get a refund.

This is a copy of an email after weeks of excuses and no delivery. Once again no item delivered and Fedex haven't been contacted to pick anything up to deliver. All Artisterial have done is create a label. NEVER GIVE THIS SCAM A LOOK IN. Also I haven't had any response to any email since.

Customer service expert
Thu 04/11/2021 15:53
Hi Nicky!

My name is David, and I work for Artisterial.

I have also read previous posts and see that everything that can go wrong has gone wrong! My sincere apologies, I will fix it for you as soon as possible.

I've registered your package with FedEx and have scheduled it for tomorrow, so I hope they will arrive tomorrow otherwise it will be Monday. I am going to make sure that there will be no more mistakes.

You will also receive the upgrade to a ready to hang painting.

Here is the tracking code from FedEx: 285718957992

I am looking forward to your reply!

Kind regards,

David
Customer Support Expert
Artisterial

Stalled, sounded like a scam

After many months the product arrived but with the frame problems. Very dissapointed about the service. I will Not recommend.

I was extremely happy with the purchase of my artwork. They arrived in perfect condition wrapped in bubble wrap and packaged beautifully. I will definitely buy from them again

Jo
Murphy

Avoid!! Terrible customer service and paintings not to the quality as advertised on their website.

Ordered 2 paintings and what showed up was not as advertised. Took about 6 months to arrive. Also arrived from China with customs to be paid. The website leads you to believe they are coming from Europe.

Currently trying to return. Initially was told there would be a €250 charge to return the paintings. It was €50 in their terms and conditions at the time of ordering. They manually changed the terms and conditions and sent me a copy showing €250. It currently reads €50 on their website. After all that they then refused to return the paintings as they were “sale”. The paintings are still on sale months after we ordered them. They then stopped replying to my emails and blocked me on Instagram.

Currently dealing with the ECC regarding my consumer rights. They have advised I am entitled to a refund. They cannot reject on the basis of an item being on sale and they cannot charge a return fee. It should be a reasonable cost to cover the return of the paintings to their European office advertised on their website, not China. More than likely going to have to take them to the small claims court to get a refund.

Revised:
I tried contacting customer service again like the seller asked. But again, another huge disappointment with no reply after 8 days, same crappy service I experienced before. If you look into artisterial's Instagram, you will see enormous amount of scammed buyers with the same crappy experience as myself. I should have read more reviews about them before making the purchase. Now I learned my lesson the hard way.

Crappy service, reply after 1-4wks, dented frames, agree to compensate and leave you all alone, won’t reply to email after. Total scamp, I lost $1000 usd and while waited for 4 months for my broken paintings.

Originally I gave a bad review as I hadn’t received my painting I ordered and paid for April last and was concerned however it finally arrived last week and I like it

Extremely bad. No response to emails. Failure to give an indication of timelines for delivery. Don’t want to put myself through this again. Will recommend people not buy from you in the future. This is not an honest way of doing business

Items arrived damaged tried to get in touch with the customer services and never been successful

I bought a painting online, and they just would NOT tell me when they would deliver it. I have now sent lots of emails asking for a cancellation and a refund, but they just won't reply to my emails. I'm currently without the painting and without the money. I will have to ask for a chargeback with my bank.

Update 08/11/2021 The response from Artisterial is NOT true. You only replied to me 2 days ago saying the refund was processed ‘several’ days ago. However, that's not the case as I have NEVER received the money back.

Update 09/12/2021 This is to confirm that after 50 days, no refund has been provided as she states on her comment. Michelle is a liar and a scammer who got £356,40 from me. She only ever replies to emails when I come to Trustpilot to complain, otherwise she totally ignores my emails. DO NOT BUY FROM THIS COMPANY, or you'll lose your money.

Do not buy from them. I don't like the product they sent me. It's not what I ordered. I have been requesting instructions to return the painting and get my refund. They just ignore my request.

Avoid this company at all costs.

Ik heb al zo veel emails gestuurt met de vraag of ik de set van 3 schilderijen kan retourneren, ben daar al nu 10dg mee bezig heb het via email en instagram gedaan en tot heden geen antwoord van jullie..de 15dg zijn bijna om en dan is het termijn van retourneren verlopen ik ben zeer diep teleur gesteld in Artisterial...ik hoop dat ik als nog een retour label van jullie krijg..assia ennasla

I’m not surprised about the bad experiences I’m reading here. I had the exact same situation. Ordered a paint in May 20th and it’s Oct 7th and nobody is responding my emails nor Instagram, Michelle C was replying and confirming the painting was about to be sent to their warehouse and after that it was going to be shipped to our home, obviously that didn’t happen. It’s been so hard o try to get an answer and seems they blocked me. I am completely disappointed but still hoping to see one day the painting arriving home. I don’t know what else to do.

I ordered and paid for a painting in January 2021, never shipped. Emailed the customer service in April, Michelle C replied me in May 2021 saying that my painting would arrive in their warehouse soon and would be shipped once arrived. BUT, after that, nothing arrived, and no more email responses till today!! I do not recommend any of you to order from this company.

Order #1332 Date of order: 7 January 2021

I am so happy to order again from Artisterial amazing quality beautiful painting and great communication with customer service quick shipping
Thanks so much

This is a not a legitimate company.

These reviews are fake from whom ever runs the fraudulent joke a company.

Purchased a painting over 5 months ago. They have ignored all emails & have now blocked me on social media due to me trying to get any sort of update on our order.

Order #9106 / April 13, 2021.

No update. No painting.

Avoid.

Ordered a painting in March and never received it. I got an e-mail in June stating that the order is considered complete. I responded that I hadn't received the painting and got a apology reply saying I should receive it soon. It's now Sept. and after numerous attempts for status, I get nothing. Complete SCAM!