Good product, timely delivery
I've ordered a couple of times from this company. Product arrived in a timely manner and as described. The charred oak tumbler adds a new dimension to my scotch and bourbon.
17. december 2025
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Refund refused despite broken product
Waited a month for the product and it arrived broken. Sent a photo and asked for refund of £20.
I was offered compensation of £5. When I challenged this they said that they could offer a refund if I returned the item but shipping costs would be high and id have to pay them.
Four emails apologising that I was not satisfied but insisting that they had offered a reasonable solution. Very poor.
26. januar 2026
Uopfordret anmeldelse
the same as all your other reviews
the same as all your other reviews. ordered and nothing has arrived. requested a refund, and of course nothing. awful!
15. december 2025
Uopfordret anmeldelse
Horrible Company to deal with
Horrible Company to deal with. I placed my order based on their quick shipping. Over two months later and I still do not have the tumblers. Emails go unanswered for weeks and when you do receive one, they state the item is shipping on Monday (this has happened twice now) and the item did not ship as promised both times. If you need this as a gift - forget it. They may promise you that they they will get these out within a week but they do not. They need a big wakeup call to get their act together and be honest.
4. oktober 2025
Uopfordret anmeldelse
Fantastic product and company
Fantastic product and company. Much better than the rest.
24. juli 2025
Uopfordret anmeldelse
Order Never Arrived — No Response from Support
I placed an order with Artisan Oak but never received the product. Despite multiple follow-up emails, I’ve received no response at all. This lack of communication is unacceptable, and I’m left without the item I paid for.
I can’t recommend this company based on my experience — no delivery, no updates, and no customer service.
1. marts 2025
Uopfordret anmeldelse
Really bad costumer service
Really bad costumer service. It took them FOREVER to ship me the tumbler. I've got if after a month and when I reached out they just answered that they are "sorry for the delay and they will ship it soon".
After the shipping the mug was leaking so I had to replace it. I sent them the mug and paid for the sipping myself! And when I mentioned that I want a new one they just stopped answering. Finally I said that I want a Full refund and they only refund half of the price. not the shipping expenses - like nothing!
All this process took me 4 months! emailing back and forth with them is just crazy because they answer just after a few days.
Really really bad service. I do not recommend AT ALL
13. juni 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.