It took longer than expected. The communication was not ongoing as promised. We had to call to get any info. Would have helped if someone sent us an email, text or call to keep us up when our stair... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
All employees that helped us with the project were outstanding. Matt was especially generous with his time and,compassion George did a great job. Everything is perfect and up and running.
Virksomheden har svaret
On our first visit to the facility we learned lot about the lift and got to ride the one in the store. We were totally impressed and excited about scheduling our install. The day arrived and our tech... Se mere
Virksomheden har svaret
I was able to visit a friend who used Arrow Lift and was impressed. I called to make an appointment and the representative came to our home the next day. He was not pushy and told us the options we h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Arrow Lift - Fresno
Skrevet af virksomheden
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Kontaktoplysninger
101 Sunnyside Ave, Suite 101, 93611, Clovis, California, USA
- 559-322-1901
3,8
God
6 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It took longer than expected, lack of communication.
It took longer than expected. The communication was not ongoing as promised. We had to call to get any info. Would have helped if someone sent us an email, text or call to keep us up when our stair lift would arrive. Was bazaar to give a company $10,000 and not hear from them. We were starting to be concerned about the validity of your company. Salesman said it had been shipped, but when I called, we were told it had not been shipped. Narrowed our stairway more than the salesman told us it would. The people who installed were knowledgeable and so far, seems like they did a good job. One part was broken and the installer said it will be replaced, but have not heard anything as to when yet
1. oktober 2025
Besvarelse fra Arrow Lift - Fresno
Thank you, Penni, for sharing such detailed feedback. We’re truly sorry to hear about the miscommunication you experienced during the process and the delays in receiving clear updates. It looks like one of our manufacturers had some significant shipping delays during your order. We understand how concerning it can feel when such a significant purchase isn’t accompanied by the level of communication you expected, and we regret that we fell short here.
We appreciate you mentioning the part that needs replacing, as this has alerted us to a miscommunication on our side. Our team is now working to make sure this is fully resolved for you—please give us a call if you have any questions or concerns, and we’ll be happy to provide an update and ensure everything is on track.
Your comments will help us improve, especially in how we keep clients informed along the way. Thank you again for your honesty.
Best regards,
The Arrow Lift Team
On our first visit to the facility we…
On our first visit to the facility we learned lot about the lift and got to ride the one in the store. We were totally impressed and excited about scheduling our install. The day arrived and our tech arrived on time and everything went great. We have had it about 10 days and it is a great addition for us.
7. maj 2025
Besvarelse fra Arrow Lift - Fresno
Thank you, Claudia!
We’re so glad you were able to visit the showroom and try the lift out in person — it really helps to get a feel for how it works. It’s great to hear that installation day went smoothly and that the lift has already been such a helpful addition to your home.
We're grateful you chose to work with us!
Warmly,
The Arrow Lift Team
All employees that helped us with the…
All employees that helped us with the project were outstanding. Matt was especially generous with his time and,compassion George did a great job. Everything is perfect and up and running.
12. marts 2025
Besvarelse fra Arrow Lift - Fresno
Hi Colleen & Ken,
Thank you for your kind words! We're so glad to hear that Matt, George, and the rest of our team made the process a positive experience for you. It’s great to know that everything is up and running just as it should be.
If you ever need anything in the future, don’t hesitate to reach out.
Wishing you all the best!
The Arrow Lift Team
Your people gave me what I needed to…
Your people gave me what I needed to make my mother's life easier. Priceless
21. november 2024
Besvarelse fra Arrow Lift - Fresno
Hi David,
Thank you for your kind words. It’s truly rewarding to know that our team was able to provide what was needed to make life easier for your mother. Supporting families in moments like these is why we do what we do.
If there’s ever anything else we can do for you or your mother, please don’t hesitate to reach out. We’re here to help.
Best wishes,
The Arrow Lift Team
HALF AND HALF
The salesman was very knowledgeable and helpful, and the company scheduled installation when requested. Stairlift replaced older stairlift installed prior to our house purchase. I showed installer cut out wood from top landing from original installation. This tract is not as high as original; not high enough. I didn’t realize it at the time, and I signed off on it. A little too low at bottom as a result hitting wall mirror. Tract not close enough to wall as well. Previous one did not. Don’t think anything can b done about it now. Nice Stannah Siena, though!
13. november 2024
Besvarelse fra Arrow Lift - Fresno
Hi Maxie,
Thank you for taking the time to share your experience! We’re glad to hear that your interactions with our salesperson and scheduling process went smoothly, and that you’re enjoying your Stannah Siena stairlift. It’s great to know that it’s a good fit for your home overall.
We understand your concerns about the track positioning. We're looking into if there are any possible adjustments to resolve the issue. Please feel free to reach out to us directly, and our team would be happy to discuss this further with you.
Thank you again for choosing Arrow Lift. We’re glad we could assist you, and we hope your stairlift continues to provide safe and reliable service for years to come!
Best regards,
The Arrow Lift Team
We Have More Independence Now
I was able to visit a friend who used Arrow Lift and was impressed. I called to make an appointment and the representative came to our home the next day. He was not pushy and told us the options we had. We decided to go with them and are so happy we did. They came in a few days and installed our stair-lifts. The young man who installed them was very efficient and hard worker. We are happy with the stair-lifts and will be able to stay in our home much longer now that stairs are not a problem.
17. april 2024
Besvarelse fra Arrow Lift - Fresno
Hi Pat & Ken,
Thank you for sharing your wonderful experience! We're glad you chose us after visiting your friend and are happy to hear that our representative provided you with all the options without being pushy. It's great to know that the installation went smoothly and that you're satisfied with the stair lifts. Knowing that you can stay in your home longer because of them is truly heartening.
If you ever need assistance, please feel free to reach out.
Best regards,
The Arrow Lift Team
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