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I received three messages about the same voided bonus and each one gave a different reason: first the maximum stake, then an excluded game, then an account review. Nobody would confirm any of those explanations to me in writing.

Forty minutes of spins on Eye of Horus and the wagering tracker hadn't moved a penny, turns out that title contributes absolutely nothing, and the exclusion is on a screen the offer never links to.

Document accepted on the 2nd.

The same document asked for again on the 11th.

Queried why and was told the first upload had expired, which no one mentions before a withdrawal request.

From my experience, the slots are fine, that bit I have no argument with. The bonus though, claimed on the sunday, expired on the friday with £15 left, and the countdown wasn't on any screen I had actually checked

So the email came asking for address document while I was cooking, I provided a phone bill off the laptop, and it was returned rejected for being over 3 months old. That rule is written nowhere before a withdrawal request.

So the verification wanted a utility bill, I provided a council tax statement, was told that was okay, then 2 days later another email arrived asking for a utility bill with the withdrawal still held

In my case, the bingo side is fine and I have no issue with the rooms, although the slots listing is a mess. Duplicate tiles, games that open a different title entirely, and a new releases row that hasn't been touched since the middle of last month.

Some slots show a maximum-win figure in the information panel while others leave that field blank. On the titles where it is missing, the exact figure is still available inside the game itself, so the data clearly exists but is simply not being displayed in the panel.

So the deposit did not work twice with a message about the card being declined, then processed on the third attempt, and then all three appeared on my statement. Two returned four days afterwards and no one clarified the first two

Continued a note over three weeks since it continued happening. Seven titles vanished off the lobby during that period, four returned, and three are still gone. Not one came with notice, and favourites still lists two.

Emma on support chat stated the withdrawal had been released tuesday, the account stated pending until thursday, and the bank had nothing until friday. So which day did the money actually LEAVE their end, then.

The identical bank statement has now been wanted 3 times on 3 different dates, each time by a different automated email, and each time the account page has shown no trace of the verification upload before it.

In my case, josh stated the bonus had been removed because of a max stake breach. I asked which spin, and the next reply stated the details weren't available to chat. So no one can tell me what I did wrong.

In my case, the offer states wagering must be completed in 30 days, the confirmation email states 21, and the bonus itself died on day 14. None of the three numbers lined up with each other.

The support chat has a rating box that pops up before the answer arrives, so you rate the representative for a question they haven't answered yet. Asked about my £75 withdrawal request three times and only the rating box has ever worked properly

In my case, the search box needs the whole title exactly right, so looking for Legacy of Dead by typing legacy gets you absolutely nothing and you end up scrolling the whole listing instead

Games load fast enough. The issue is the categories, since the megaways area lists titles that aren't megaways and the drop and win row has games with no drops in them

The terms give a 72 hour pending window, the payment area states 24, and the confirmation email states 5 functioning days. All 3 of those are live on the site at one time and my last withdrawal took 6 days to arrive

The conditions say withdrawal requests are processed within 24 hours, mine went in on the 12th and cleared on the 16th. No one mentioned the weekend doesn't count until I asked them

In my case, my recent games listing has three games in it that I have never opened, and two I play every week are missing from it entirely. What is that list actually built from then?