Arc Anmeldelser 448

I ordered an arc case for an iPhone 17 Pro Max and they sent me the wrong size. I reached out to support. Someone replied, asked for some photos and evidence which I provided and then I never heard back. They totally ghosted me. Terrible customer service and I have two cases that don’t even fit my phone.

I paid for express shipping and it's been 17 days and still no case. it's been roughly 10 days since the last tracking update. emailed multiple times and no reply. customer support is absolutely ass and if I could leave negative stars I would

Update: it seems my case got lost. at least they finally replied to my email and offered a replacement or refund.

What a great looking and good protection for my iPhone! The product design is wonderful and the engineering is precise.
Even though I had a small misalignment issue the support was very helpful and solved it by sending me a new Arc Pulse. Perfect experience, thank you!

I had a problem with my case and contacted the company via email. They responded in less than twenty four hours and a replacement case was mailed to me the day they responded. I wouldn’t hesitate to buy from them again or refer a new customer. Very happy!

I originally bought one of these for my iPhone 16 and liked it so much I got one for my iPhone 17 Pro Max! It’s nice to actually be able to hold my phone in hand instead of a piece of plastic. I’ve dropped both phones(16 quite a bit) and neither were ever damaged. Also customer service is on point….i kinda sound like a fake review but im really not. lol- I’m just really happy with my experience and the product. Thanks yall

I love Arc. It’s honestly the best case I’ve ever used. I’ve had it for my 15 pro max. And now with my 17. The customer service is absolutely amazing. I’ll never go back to another case.

I appreciate the quality of your products. May I recommend a few more colours? Perhaps for the black I phones a bright white. Maybe yellow? Conversely for the white Iphone a Candy Red . Again something that pops. iPhones traditionally are boring colours and your ARC protection gives you a perfect platform to make them stand out.

Lastly your products are beautiful enough. No need for racy models in your ads.

Thank you
David Paragone

The support team is incredible! The protection case is fantastic as well, and I highly recommend it.

Milica answered my question. I’m just waiting on you all to get Arc Pulse iPhone 16 matte finish.
Thanks. Lyn

I like that the case gives the phone a caseless feeling.
The brand has become popular in the latest time and having a dedicated customer support email, instead of using a phone number is always great.

Purchased an Arc Pulse and several days after installing it I encountered an issue with it stayin on my phone. Sent an email in regarding it and was promptly provided a replacement after verifying purchase.

Great product and fantastic customer support.

I’ve had an arc case on my iPhone since they launched a few years ago. Many friends have it now. I spend so much on a gorgeous iPhone, I don’t want it hidden behind a case. Arc is great.

Had an issue with the product.. I contacted support. Once they understood this issue they corrected the situation.. great customer service

Okay so I wasn't sure about this case, I honestly tried a knock off and was disappointed and it was honestly a 2am purchase. When I got it I felt stupid for spending the money on something I didn't think I would like because of the knock off. But when I opened the box a felt it I knew I had something different! I have owned every iphone and have tried all manner of cases cheep to expensive. Let me tell you I never felt an I phone before this. Those other cases hid the feel. Each time I grab my phone now it feels like something new. And the ARC it self feels great. I have dropped my phone a few times and it's protected not a scratch! I will always buy an ARC case. Btw I lost the bottom half of the ARC, my fault long story. I was ready to buy a new one but I reached out to support and they got back to me with a great solution. If your on the fence take the leap.

Order supposedly "shipped" I paid for expedited delivery, no order updates at all and only AI generated replies by email. I will NEVER BUY ANYTHING FROM ARC AGAIN!!!!

At the beginning I had a problem
My shipment appear to be delivered but after 2 weeks I didn’t receive anything
I told that and they require me to submit a notarize form
For me that was unnecessary
So I said I prefer not to receive the package
You or they understood and sen me another package today
I’ll be waiting for the shipment this time to be received
Thank you

Amazing cases that I would love to use but waiting for some news if they release it for my model haha.

Having the ArcPulse cool case on my old phone for more than 1 year made me think twice before upgrading my phone. I couldn’t go back to cheap plastic. In a year, my phone did get a few hits and drops (I can prove I’m human without counting streetlights), but other than fine scratches on the case, everything is intact.

Now, it’s time to get a new case. I interacted with the customer rep, and they were polite, resourceful, and knowledgeable. I quickly learned that what shows on Amazon under the ArcPulse is a knockoff!

Tuve un problema con la funda y me aplicaron la garantía sin problemas aunque hacía más de un año que usaba la funda. Muy buen trato al cliente.