Jamie was a pleasure to deal with from start to finish. We were working to a tight planning deadline on our Mill Lane site in Digbeth, and he handled everything quickly, clearly and professionally t... Se mere
Virksomheden har svaret
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Arbtech really pulled through for us. They far exceeded service levels we have experienced from any other service provider, ever! A special shout out to Katie Belbin who pulled out all the stops to pr... Se mere
Virksomheden har svaret
I definitely do not recommend using Arbtech…… Had Arbtech surveyor out for a PRA on roof that needs replacing. Next thing is some supervisor is emailing me saying: I will have to have 3 surv... Se mere
Very straightforward process- from first phone call - we were given a very in depth explanation of what was required and also a run down of potential charges. The company responded promptly to any e m... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The UK’s leading Biodiversity, Bat and Tree Survey Experts - Bat Surveys, Tree Surveys, Ecological Consultants, Ecology Surveys for Planning Permission across the UK
Skrevet af virksomheden
Kontaktoplysninger
Unit 3, Well House Barns , CH10DH, Chester, Storbritannien
- 01244 661170
- email@arbtech.co.uk
- arbtech.co.uk
4,0
God
605 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Honest and upfront with pricing and…
Honest and upfront with pricing and rules and regulations. Quick to respond to my enquiry and fit in the works required in a tight timeframe.
26. september 2023
Day light robbery.
We were going to use Arbtech for a bat survey to help us with getting planning permission for a house we are hoping to build. They sent a staff member out to visit us. She was at our house for no longer then 20 minutes. She put her head through the loft hatch, shone a torch and then went to leave. Knowing the company was charging us over £500 for this visit and a report to follow up I asked what actually just happened. The staff member told me at this point to not use Arbtech as they will then go on to charge us £3000 more for them to come back to complete the survey that we needed. I was so glad she told me as it made us find another local lady who did the job for £700 in total. Including the initial survey and therefore got us the planning permission. A year later after no written letter, voicemail or warning (only via an old email address we no longer use) they sent us to the solicitors to force us to pay for their 20minute visit and a report which only told us we needed another visit which would cost us £3000. We have been charged a additional £218.37 in solicitor fees, £745.17 in total. To us this is just day light robbery and takes advantage of people who find themselves in an already difficult situation. I feel sick to the stomach to of had to pay this company for absolutely nothing. Even their own staff warns you about them!!!! DO NOT USE.
24. september 2023
Uopfordret anmeldelse
Besvarelse fra Arbtech Consulting Ltd
You were charged £500 for the initial survey which covered our consultant visiting your site, completing an inspection and writing your report which was required for planning.
Evidence of bat activity was found during the inspection. How long the consultant was there is irrelevant. Sometimes evidence can be found quickly, sometimes it takes longer and sometimes no evidence is found.
You were sent to our solicitors as you ignored 10 reminders to pay for the survey. We gave you months to get back to us and arrange payment but heard nothing. The situation could have easily been avoided and we would have been happy to work with you and explain any concerns you had.
As for our consultant telling you not to use Arbtech - she has no idea how you came to that conclusion and she said no such thing.
Prompt response to initial request and…
Prompt response to initial request and site visit followed imminently with the report issued well within the timeframe. Fantastic, would definitely use again!
18. september 2023
Fully recommended
Jo and her team were really professional and timely. A bliss to deal with.
14. august 2023
Merry was on time professional and…
Merry was on time professional and really knew her stuff . Highly recommend
12. september 2023
Excellent service
Quick response and quick turnaround. Annabel the specialist we dealt with was excellent, responsive and highly knowledgeable
5. september 2023
The client signed up to a 4-6 week…
The client signed up to a 4-6 week delivery of both a PEA and BNG report. It took over 4 months for both reports to be completed. Consultant didn't listen to comments or instructions, failed to understand that it was associated with an appeal process and the final report refers to the wrong policy basis. Given time delays to get an appeal in, the refusal to release draft reports before the client made payment resulted in insufficient time to get amendments done.
Will avoid using again.
30. august 2023
Not recommended
Rather than ranting and raving about Arbtech, I will simply state our experience, and you can make your own judgement as to why I left a 1 star review.
1) We paid a premium for a fast report. Unfortunately our contact at Arbtech was ill (completely understandable) but the company had no one to take over, and therefore it was weeks late.
2) Arbtech eventually provided a report to our planning officer which, as part of the report said we must provide a "precautionary working method statement". Like most people we didn't know what this was, but unfortunately Arbtech also didn't seem to understand what they had requested, and were therefore unable to provide it. Surely you should only put things in your report if you understand what they are?
3) Whilst communicating with a member of staff at Arbtech about the issues we had faced, we were told "I only like bats, I do not like people". It was mildly threatening and this attitude permeated every aspect of the way they treat their customers.
4) When making what we considered to be completely legitimate complaints, we were told that we were being "threatening" and that Arbtech would no longer deal with us. This is obviously only my opinion, but from my perspective all our complaints were fair, and deserved to be at least listened to.
Anyway, I will leave you to make your own opinion as to whether this was reasonable behaviour for a company, and if you think it is worth working with them.
31. august 2023
Uopfordret anmeldelse
Besvarelse fra Arbtech Consulting Ltd
At Arbtech we love people. This is evidenced by our many thousands of five star reviews. Like our other clients, we supported you by providing high-quality ecological reports that were well-received by the Local Planning Authority. The delays you complain of are due to the seasonal nature of bat surveys, which has been explained to you in full, several times.
When there was a query over post-development ecological requirements, a senior ecologist at Arbtech contacted the planning department immediately and planning permission for your project was granted the same day. Most of our clients would be over the moon at this; however, you called several times to complain about how you felt underserved. You then threatened us twice that if we did not refund some of the money we had "wasted", you would leave us a bad review.
Bat surveys are a statutory requirement that we help you to discharge - we did not "waste" your money.
At every stage the whole team at Arbtech did their very best to support you, despite the rudeness, lies and threats that you subjected us to.
Unfortunately, due to your consistent rudeness and threatening tone, we will not be providing any post-planning ecological support for your project.
Very professional and useful piece of…
Very professional and useful piece of work from Dean.
27. august 2023
good reliable company
good reliable company. did what they said they would do. good communicators
21. august 2023
Fast service Excellent
Fast service, very professional and reliable service. Responded to an urgent matter and I would highly recommend.
20. august 2023
Arrived when said and produced a…
Arrived when said and produced a productive assessment for us to use
17. august 2023
Great service all round
Great service all round. Rapid turnaround and very good vale for money. My go to environmental consultant from now on. Thank you.
17. august 2023
NTC Tree Survey
Good communication followed by a well put together survey with clear information and options.
Thank you!
10. august 2023
I found the team very organised
I found the team very organised, communicated well what they were going to do. They were transparent with costings.
When I needed a rapid response they were very quick to assist.
All in all a fabulous experiance using these consultants.
9. august 2023
quick response very thorough report.
8. august 2023
Bat assessment
Annabel explained the reasons why the assesment was required & was very knowledgeable in local conservation. She was very easy to talk to
7. august 2023
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