Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Aquatics Revolution is an online aquatics retailer supplying a wide range of fish keeping equipment; including small fish tanks, large aquariums, fish food, heaters, filters, LED lighting, marine skimmers, dosers, wavemakers, and more. Aquatics Revolution was born out of a passion for introducing the next generation of fish keepers to the hobby, dedication to quality fish keeping, and commitment to educating our customers in the essentials of fish care. From humble beginnings in an East Belfast warehouse in 2006, our brick-and-mortar retail store, Exotic Aquatics, has evolved and grown to be the leading aquatics store in Northern Ireland. Our award-winning team have helped serve the aquatics industry for 15 years (with a combined 50+ years’ experience in fish keeping) and bring a personal yet professional service guaranteeing happy, returning customers time and time again. We pride ourselves in providing not only quality livestock to our local customers, and a great range of products throughout the UK and Ireland, but also the full support of our expert staff to guide you every step of the way.
Storbritannien
2,6
16 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered fish tank and no Comms. More than a week went buy and rang their customer services. They don't care. Didn't even bother fulfilling the order despite showing in stock. One of the worst companies to deal with. Never again. Don't believe a word they say. Should have read the reviews before making the purchase
I ordered a selection of items from these guys, attracted by some excellent prices, only to realise too late that I'd missed out one of the most important things. Not wanting to get hit with another postage charge I emailed them with the problem and got a prompt reply with an invoice for the missing item so as to add it to the original order.
It all arrived well packaged the next day, so a 5 star experience for me.
Supposed to respond to emails within 24hrs. I waited x5 days & emailed again - nothing. Shocking. I had money to spend! ! !
stay away. express shipping over a week, dead corals for which they do not return money. and different than what I ordered. no contact. they don't respond to messages. they don't give a damn about the customer
Bought a TMC return pump 6 months ago & it's now not working properly, tried to contact the company to ask for replacement but the email keeps bouncing back & when you phone them it just keeps going straight to answerphone. So no way to contact them! I have now had to purchase a new return pump elsewhere, as I need a working return on my tank ASAP!
Item took 3 weeks to arrive despite me paying for 48hour delivery and communication was extremely poor during this time.
Despite this, I did receive the item that I ordered and it was well packaged and exactly what I wanted.
Company sent me an extra parcel with some fish consumables as an apology. So overall I’m satisfied.
Dreadful customer care.
I purchased a pond pump and several weeks later it stopped working. Everything had to be done by email , which at times took two or three days for them to reply. They wouldn’t replace the pump blaming the manufacturer and offered to send me a replacement part for me to fit.
Very unhelpful and certainly not customer focused. Will never use them again.
Ordered aquarium , paid extra for delivery. After few days no updates on order still said processing so I emailed and was told tank was out of stock and that it would be at a extra £25 cost. Just cancelled order would not use again
Thank you for the great service! The products I ordered were delivered quickly, two days after placing the order. Excellent contact with sales team. I made a mistake and ordered the wrong product. They responded to emails very quickly and advised how to return and exchange the product as quickly and as profitably as possible. They returned the money without any delay. I'm impressed because it's hard to find such great customer service these days. Once again, thank you very much!
Please don't trust this company. Did order goods paid for includ delivery charge and day later received email to pay 19 .99 for delivery. Not very honest.
Bought Thursday morning - delivered Friday morning. reasonable prices, fast service. I recommend.
Besvarelse fra Aquatics Revolution
Thank you for the review, Tadeus :) Thank you for shopping with Aquatics Revolution!
Besvarelse fra Aquatics Revolution
Thank you for your review, Piotr! :)
(We hope your fish are doing ok!)
Besvarelse fra Aquatics Revolution
Hi Dean,
Thank you for your feedback!
I hope that you're getting on well with the Tunze Skimmer :)
I placed an expensive order with them in December, I emailed their customer services 3 times with questions and did not receive any response at all and still haven't in mid-January. The item was posted quickly but Royal Mail didn't update the tracking at all so I was somewhat panicked that the item was lost. It randomly turned up and is an excellent product but I dread to think what communication I would get from Aqua rite if something was faulty or if it hadn't arrived???
Besvarelse fra Aquatics Revolution
Thank you for your feedback. I will look in to this and address this with our customer service team to work out how this has happened and how it can be prevented in the future - I can understand 1 email being missed but not 3, and certainly not in the 2 week period since you placed your order.
Please accept my sincere apologies for this oversight and any inconvenience it may have caused. This is not the standard expected here at Aqua Rite UK.
Besvarelse fra Aquatics Revolution
Hi Ray,
Thank you for your feedback!
I hope that your Tunze Refugium LED is doing the job for you :)
Great experience when dealing with this company. Helpful staff and good communication. From ordering online to delivery, the experience was smooth and not stressful. Will deal with them again.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
