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aql Anmeldelser 98

TrustScore 3.5 ud af 5

3,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Well, the company may mean well enough ORIGINALLY, yet their number is now used for SCAM CALLS , where a salesperson will try & flog stuff, or what is happening at the moment , is that they are ca... Se mere

Bedømt til 3 ud af 5 stjerner

Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Se mere

Bedømt til 3 ud af 5 stjerner

I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Se mere

Virksomhedsoplysninger

  1. Teleudbyder
  2. Internetserviceudbyder

Om aql

Skrevet af virksomheden

At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.

In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.

aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.

Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.


Kontaktoplysninger

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3,3

Middel

TrustScore 3.5 ud af 5

98 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 88 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Hackathon highly rated.

I found the hackathon to be very well planned.
A lot of thought had gone into designing the smart city scenario and much hard work must have gone into the varied challenges that were set and the way they functioned in a browser-friendly web application.
The difficulty level was a bit beyond me as a beginning level coder, but thankfully others on my team picked up the slack.
I had lots of fun and it was a great experience, but since the event was promoted in first-year university lectures, it would have nice either to have had a few tasks that were within the reach of computer science freshers, or a debriefing afterwards to explain how some of the tasks could have been completed.
Nonetheless, the event still definitely deserved 5 stars.

30. oktober 2024
Uopfordret anmeldelse
aql-logo

Besvarelse fra aql

Hi there,

Thank for for your valuable feedback. We appreciate you taking the time to let us know what you enjoyed and what could be improved from our recent hackathon. All feedback is valuable, so we will take your suggestions on board. We hope to see you at a future event soon.

Thanks

Bedømt til 5 ud af 5 stjerner

Brilliantly-challenging hackathon

aql hosted an exceptional hackathon on our campus at the University of Huddersfield. Our undergraduate students completed a series of challenges increasing in difficulty, and had to work together using the skills they have developed on their Computing and Computer Science degrees to solve these real-world problems. The aql team were incredibly supportive, professional and friendly with all the students, and I would recommend this as a brilliant activity to engage students in developing their skills beyond their course in preparation for the workplace.

30. oktober 2024
aql-logo

Besvarelse fra aql

Hi Josh,


We're so glad you and the students enjoyed the hackathon we held at the University of Huddersfield. Thank you for your kind review, we hope to see you and some of your students at our future events!

Bedømt til 5 ud af 5 stjerner

We worked with aql to deliver a joint…

We worked with aql to deliver a joint event with one of our clients and the marketing team was genuinely lovely to work with and so accommodating. The event was a great success and looking to do a repeat - albeit bigger and better - next year!

17. september 2024
aql-logo

Besvarelse fra aql

Hi Beth,

Thank you for your kind review. We very much enjoyed working together with you and look forward to our future cooperation.

Thanks!

Bedømt til 4 ud af 5 stjerner

Worked together on Leeds Digital Festival event

Recently worked with the aql team on an event for the Leeds Digital Festival. It was great working with the marketing team, really approachable and enthusiastic team, plus we got to work with Melvin, the AI robot!

19. september 2024
aql-logo

Besvarelse fra aql

Hi Melanie,

Thank you for your kind review. We very much enjoyed working with you and the team on our recent collaborative event, and look forward to working with you again in the future.

Thanks

Bedømt til 5 ud af 5 stjerner

Things going smoothly for about 30…

Things going smoothly for about 30 years now.

1. december 2024
aql-logo

Besvarelse fra aql

Hi Ken,

We're so pleased to hear that as a loyal customer right from our early days we have continued to provide you great service throughout that time. We hope we can continue to provide you with our great services for many more years yet!

Thank you

Bedømt til 5 ud af 5 stjerner

Perfect

Perfect
I am happy with the service and price aw well

15. november 2024
aql-logo

Besvarelse fra aql

Hi,

Thank you so much for your kind review. We're glad to be offering you a service and price you are happy with.

Bedømt til 5 ud af 5 stjerner

10+ years of great service from aql…

I have been a long term user of aql (for over 10 years now) and the service and support has been perfect for all my needs. This is a very reliable company from my interaction with customer support and the infrastructure they offer which has shown it maintains good customer experience by providing such reliable service.

Thank you aql for the service you have supplied me with over these years

29. november 2024
aql-logo

Besvarelse fra aql

Hi Keith,

It's great to hear our services and support have kept you consistently happy for over 10years. We hope we can continue to provide you with our great services for many years yet!

Thank you

Bedømt til 5 ud af 5 stjerner

Brilliant Company

Brilliant Company neen with them for 20+ years never needed to change

30. november 2024
aql-logo

Besvarelse fra aql

Hi Yarzie,

We're so pleased to hear that as a loyal customer for such a long time you are still happy with the services we offer. We hope we can continue to provide you with our great services for years to come.

Thank you

Bedømt til 5 ud af 5 stjerner

AQL is a family of caring professionals who are making a difference around the globe!

I'm a tottering old priest working with victims of trafficking in Eastern Europe. When I first began requiring internet and support services I first went to AQL. And two decades on, I cannot imagine a more professional, supportive, and client focused business. During the past three years I've had to depend even further on AQL to assist me as I move between the Moldovan and Ukrainian borders, moving child victims of Russia's relentless assault upon the innocent children and elderly in Ukraine. I lack the vocabulary to describe how grateful we are for the continued support provided by the staff of AQL and those who have volunteered their time and expertise, as well as compassion, as we provide safe-harbour and new life starts away from the relentless bombing, destruction and torture from Russian troops.

16. oktober 2024
aql-logo

Besvarelse fra aql

Hi Father Bill,

Thank you so much for your kind review. We're glad you're happy with our services and honoured to be a part of the incredible humanitarian work you are carrying out.

Thank you

Bedømt til 4 ud af 5 stjerner

Reliable and not expensive.

Reliable and not expensive.
Rather slow to forward emails to my domain on to my inbox, however.

28. november 2024
aql-logo

Besvarelse fra aql

Hi Nick,

Thank you for your kind review, we appreciate your support. If you're having issues about email forwarding speeds, please do get in touch with our support team to see if we can help you further: https://aql.com/contact/

Thanks

Bedømt til 5 ud af 5 stjerner

An innovative and reliable company

I have dealt with this company over many years and always found them to be innovative and helpful.

29. november 2024
aql-logo

Besvarelse fra aql

Hi Peter,

Thank you for your kind review, we really appreciate you taking the time to leave it for us!

Bedømt til 4 ud af 5 stjerner

AQL Hackathon

I really enjoyed the hackathon as I got to learn new things.

18. september 2024
aql-logo

Besvarelse fra aql

Hi Saffy,

We're really glad you enjoyed the hackathon and that you took some learnings away from the day. We hope to see you again at hackathons we organise in the future!

Bedømt til 1 ud af 5 stjerner

Charged my phone bill for no reason

Charged my phone bill for no reason. Bunch of thieves

10. oktober 2024
Uopfordret anmeldelse
aql-logo

Besvarelse fra aql

Hi Robert,

Whilst aql is a telecoms company, we do not supply services directly to end users, so it will not have been us that has charged you. Please contact our support team via: https://aql.com/contact/ and we will help you to resolve the situation.
We look into all complaints seriously. If you can supply the number/s in question we will investigate and keep you 100% informed as to the outcome. Please either post the number in question on here, or submit it via: https://aql.com/report-a-scam-or-nuisance-number/
For us to start any investigation or involve law enforcement we need to know both the number you received the call from and also your number.
We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We work closely with Ofcom and law enforcement.
In almost all instances when there is a nuisance call on one of our numbers, it’s not aql, but overseas scammers using third party networks to spoof calls (ie to make the calls look like they’re from one of our numbers). This is beyond our control and is an industry wide problem.
See the recent article on this at: https://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/phone-spoof-scam/
You can also report issues directly to Ofcom too (or in addition to reporting to us). It’s best to do both because we can act more quickly if you let us know the exact number that called you.

Thank you

Bedømt til 1 ud af 5 stjerner

Do yourself a favour and block ALL aql numbers.

Do yourself a favour and block ALL aql numbers. Aql are giving out telephone numbers to scammers and spammers (edit for trust pilot rules). I opt to block ALL your numbers as I can’t trust ANY of them. These scammers need to be STOPPED and aql has the power to do so for some of them, so DO IT. Enough excuses, stop these scammer/spammer companies, instead of flagging genuine reviews on trustpilot. (Factual as it happened to this one). I have yet to receive a legittimate call from an aql number despite the 7+ calls a day I’m getting from them. Blocklist getting pretty full tbh. Yes there not the only one - I’ll be submitting reviews to each of the relevant companies on trustpilot.

Thank you for the response. Do you seriously expect someone to post every single scam number being used with that link? I personally have been called from nearly 50 different numbers. It is not practical to post them 1 by 1. Provide a more meaningful method of posting the numbers and I’ll do it.

*EDIT* now aql are again trying to have my review removed by complaining that it might be for another domain - it is not.

Aql you are the ones hosting these numbers which makes you responsible at least in part, so my review stands. I’m annoyed at the spammers and scammers using your numbers, yes, but you are the company who can do something about this yet you choose to try and get my little review removed again?

As before I’m still waiting for the message inviting me to provide these number ranges instead of doing them one by one, so when your serious about getting rid of them message me through this.

*EDIT2* your response has been better than before however I still have to register an account to contact you or call you which I simply have no desire to use. I have located the email link on your site and will use it at a time suitable to myself, or alternatively you can use the updated email address in my profile.

30. august 2024
Uopfordret anmeldelse
aql-logo

Besvarelse fra aql

Hi Someone,

If a company you suspect is not genuine has contacted you using a phone number that you have traced to aql, please reach out to us via: https://aql.com/contact/ or fill out this form: https://aql.com/report-a-scam-or-nuisance-number/ and we will help you look further into the issue. If we do not have information such as the phone number that received the calls, the numbers you have received the calls from, and the times and dates of the calls, we are unfortunately unable to take action.
If you would like to report the issue to Ofcom, or to both aql and Ofcom, we would encourage you to do so.

Bedømt til 1 ud af 5 stjerner

Even If You Don't Answer, Unsolicited Calls Are A Pain

I believe that this is a genuine company, with many genuine customers. However it would seem that it is an easy way for scammers and fraudsters to access multiple numbers with a view to conning or annoying as many people as possible. Here is a list and dates of a variety of caller ID's:-
9-8-24 01204 565788
9-8-24 020 4572 1783
8-8-24 020 4572 0132
7-8-24 0161 524 2722
6-8-24 01204 961908
6-8-24 01204 961577
6-8-24 0161 524 6586
5-8-24 020 4572 1611
5-8-24 020 4572 1647 x2
5-8-24 020 4572 1628
5-8-24 01204 935376
2-8-24 0114 494 0815
2-8-24 0114 494 0725 x2
2-8-24 0114 494 0815 x2
2-8-24 0114 0725 2954
2-8-24 020 3137 2954
2-8-24 01204 935353
2-8-24 01204 935386

I sincerely hope that something is done about this. I checked out most of the numbers and all but a few rated as cons were AQL. None of these were recognised numbers, nor were they expected or solicited calls. By the very fact of not answering these calls, I may miss one of vital importance to me.

9. august 2024
Uopfordret anmeldelse
aql-logo

Besvarelse fra aql

Hi Hairy,

Thank you for compiling the dates and numbers that have been contacting you. We cross-checked them on our database and found that two of these numbers originated with aql, but the rest do not. We will investigate those two numbers, but I'm afraid we cannot assist you with the remainder.

Thank you

Bedømt til 1 ud af 5 stjerner

Don’t know why a company such as AQL…

Don’t know why a company such as AQL can lease numbers to third party companies, it’s like simply handing criminals the tools to scam

6. august 2024
Uopfordret anmeldelse
aql-logo

Besvarelse fra aql

Hi Murray,

aql owns millions of numbers. As an Ofcom-regulated telco, we work to ensure the businesses that use our numbers are legitimate. We do not condone spam, and appreciate any assistance reporting the numbers. If you have been contacted by spammers using aql numbers, please help us to report them here: https://aql.com/report-a-scam-or-nuisance-number/ so that we can resolve these issues.

Thank you

Bedømt til 5 ud af 5 stjerner

Wonderful support team

Wonderful support team. I've raised multiple tickets for various reasons and they’ve always been pleasant and helpful with supporting my pharmacy. Would recommend to any other individuals wants to send text messages using their service.

16. april 2024
aql-logo

Besvarelse fra aql

Hi Spencer,

Thank you for your positive review! We're glad to know we've been able to support you and your pharmacy.

Bedømt til 5 ud af 5 stjerner

AQL - wonderful people to deal with.

AQL - loads of experience and technical knowledge, but always willing to break it down for me. They've helped me when I've needed changes done and they've always been great value for money.

13. maj 2024
aql-logo

Besvarelse fra aql

Hi Ivan,

Thank you for letting us know how happy you are with our service, we're glad you've had a positive experience with us.

Thanks

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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