The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... Se mere
Virksomheden har svaret
I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... Se mere
Virksomheden har svaret
The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
Virksomheden har svaret
Virksomhedsoplysninger
Welcome to Aptive Pest Control
Skrevet af virksomheden
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Kontaktoplysninger
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, USA
- 15154171185
We overthink pests so you don't have to.
4,3
Fremragende
102 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Just alright
The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the most simple billing questions. There is no ability to escalate and get an answer. I upgraded to premium this spring. During two applications, the wind was too high to perforns the full service. Yet I still had to pay the full amount. Not good.
27. maj 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Ron,
Thank you for taking the time to share such detailed feedback. We’re glad to hear our service professionals have provided a great experience in the field, but we’re sorry the billing and support side has been frustrating and not what you should expect from Aptive.
At Aptive, we want every part of the experience to feel clear, consistent, and fully handled. What you described with billing concerns and service limitations is not the standard we aim for. Please reach out to socialmedia@goaptive.com so we can review your account and get this properly handled for you.
-Jasmine, Aptive Care Team
Besvarelse fra Aptive Pest Control - Des Moines
We're so glad our team did such a great job treating your home this time around, Peg Shelton! Your satisfaction means the world to us, and it's wonderful to know that service has been going well for you. It's always a pleasure to treat your home, and we really appreciate your trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Very Professional
Ryan completed what we had requested in a very professional manner. He was very courteous and helpful to us.
29. maj 2026
Besvarelse fra Aptive Pest Control - Des Moines
It's great to hear that you're satisfied with the treatment provided, Kevin Brummer! Our goal is to provide the best service possible every time we're at your home, and knowing your needs are being handled with the high level of care you deserve means a lot to us. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Courteous and did what I requested.
15. maj 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Ruthie,
Thank you for sharing this and for choosing Aptive. We’re glad to hear your service professional was courteous and took care of your requests during the visit.
That’s exactly what we aim for at Aptive, making sure every service is handled with respect, clear communication, and attention to your needs so you feel confident everything is taken care of. We appreciate your feedback!
-Jasmine, Aptive Care Team
Service technician was courteous
Service technician was courteous, explained the planned treatment process, inquired if there were other issues I wanted addressed, sent a report of the applied treatment when finished. Overall, a very positive experience.
21. maj 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi James,
We really appreciate you taking the time to share this detailed feedback. It is great to hear your service professional was courteous, clearly explained the treatment plan, checked in about any additional concerns, and followed up with a detailed report after the visit. That level of communication and care is exactly what we aim for at Aptive, because we want you to feel informed and confident every step of the way. We have got this handled, and we are glad we could deliver a positive and thorough experience for your home.
-Jasmine, Aptive Care Team
Tech are great but scheduling is…bullshit
Tech are great but scheduling is bullshit.
Only reason you got a 4 is because of your people in the field.
10. maj 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Chris,
Thank you for choosing Aptive and sharing your feedback. We’re glad to hear you’ve had a great experience with our service professionals in the field, and we’ll make sure that recognition is passed along.
We also hear your concerns about scheduling and understand the frustration it caused. Your feedback is valuable as we work to improve how things are handled and communicated on our end.
At Aptive, we want every part of your experience to feel smooth and reliable from start to finish, because that’s what we’ve got this handled is all about.
-Jasmine, Aptive Care Team
Besvarelse fra Aptive Pest Control - Des Moines
Hi Arnulfo,
Thank you for sharing this! We’re really glad to hear you experienced a professional and good-natured visit from our team. At Aptive, we put a lot of focus on making sure every interaction feels respectful, positive, and easy for our customers.
We appreciate you choosing Aptive and trusting us with your home. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with service that reflects that same professionalism and care.
-Jasmine, Aptive Care Team
The Aptive team has been great to deal…
The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
12. maj 2026
Besvarelse fra Aptive Pest Control - Des Moines
We're so glad to hear this, Keith! It's wonderful to know that our team has been such a pleasure to work with and that they've kept you informed every step of the way. That level of dedication really helps you feel confident that the service is being handled well, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Aptive has kept our home bug-free for…
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and explain everything they’re going to do!
23. april 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi John,
It’s awesome to hear your home has stayed protected for several years, and I’m really glad Dustin continued that same level of excellence. I’ll be sure to pass your kind words along to him and the team. At Aptive, I value that partnership with homeowners, taking the time to listen, focus on the right areas, and clearly explain each step so everything feels handled and straightforward.
Thank you for choosing Aptive and for your continued trust, it means a lot, and I’m glad we’ve been able to keep things handled for you over the years.
-Jasmine, Aptive Care Team
Customer service sucks
When getting a call about what aptiv is all about, I explained that I had a mouse issue inside my house and thats my focus. The CSR asked about bugs and such and I said sure but nothing crazy and brought up that mice were my main concern. He told me that they could absolutely help me and the cost would be 100 for first visit and $45 every 3 months. I even asked for clarification and said it back to him. When making an appt for them to come, I had a meeting that day and said my mother would be home and asked if that would work because i would be unreachable. He said it was no problem and he took my mother's phone number. The day of appt, I get a text of what time they will be there while I was driving to my meeting so didnt see it right away. While I was in my meeting my phone is buzzing like crazy and it was my mom. I had several messages saying that they couldnt do anything until I signed the contact. My moms message said that the tech wasnt very rude saying that I should have been there and that until I sign, he isnt allowed to do anything. I ended up signing docusign without reading. After work that day my mom told me that the tech was very rude and he did nothing for the mice inside the house. He put a trap outside and some glue traps down after my mom told him repeatedly that this was the whole reason for the service. They were suppose to return a month later but when I called nothing was scheduled so I told the CSR about the issues I had and she said to that the indoor mice aren't part of the service which made me very upset. She said she would send someone out to redo the service for no extra charge and I said what is thay gona do when I have a mice problem not a bug problem. Thats doesnt make sense. But she ignored my issue and kept going back to how I could talk to the tech when he gets there. I was at work when the next tech came. Mother said he was alot nicer and knew more of what he was doing but when talking about the indoor mice, he said that it wasnt part of their services where my mother took out the contract and showed where it says they do. He shrugged his shoulders and said he didnt have much with him but would put a few snap traps out and if I wanted to cancel service I would have to pay $195 to get out of the contract. So I called to speak with them about this. The first lady didnt really help. She apologized but she wanted me to pay my first monthly bill which I had already paid the $100 + $45 for the first visit. She told me if I paid for the month that she could get me out if the rest of my contract. And then she proceeded to transfer me to a new person. So told him the whole story. He apologized over and over and told me that there was no way to get out of the contract besides paying the $195 and that i wasnt even in the rodent package. But what he could do is lower my payment to $35 month and I said no. I just wanted out of it. He then said he could take me to $35 and include the rodent package. turned it down. He said he could make it $30 including rodent and all paperwork would show that I've had issues with techs being rude, my service wasnt up to standard and he was going to escalate my complaint etc. I accepted. I had been on the phone for over an hr and I still needed my issue fixed. So now im stuck for 2 years and im hoping I have a better experience going forward.
5. april 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi there,
Thanks for taking the time to share such detailed feedback, and I’m really sorry for the frustration and confusion you experienced throughout this process. I can hear how important your indoor rodent concern is, and how disappointing it’s been to feel like expectations weren’t aligned from the start and through your service visits.
At Aptive, we aim to be clear, consistent, and respectful in every step, from the initial conversation through service delivery and account support. What you described, especially around communication, service expectations, and how your concerns were handled, is not the experience we want for our customers.
We’d really like the chance to review everything more closely and make sure your concerns are properly addressed and documented. Please reach out to us at socialmedia@goaptive.com so we can look into your account directly and work toward getting this handled the right way moving forward.
-Jasmine
over spray
The man sprayed all over the outside of my windows this time. My other service he did not.
11. april 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Pamela,
Thanks so much for taking the time to share this, we really appreciate it. I’m glad to hear there was a more complete application during this recent visit compared to your previous experience.
At Aptive, consistency across every service is really important to us, so I understand how noticeable that difference would be. That’s not the standard we aim for.
If you’re open to it, please reach out to us at socialmedia@goaptive.com and we’ll be happy to take a closer look and make sure everything is fully handled. We can also help ensure your windows and treatment areas are properly taken care of.
-Jasmine
Our tech is super nice and takes time…
Our tech is super nice and takes time to work on our problem areas.
5. april 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Kari,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was attentive and took the time to focus on your problem areas. At Aptive, we take pride in making sure every visit is handled carefully and thoroughly, so you can feel confident your home is well cared for. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Great Job by our technician.
12. marts 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Mike,
Thank you for sharing your experience! We’re thrilled to hear that our service professional did a great job.
At Aptive, we take pride in making sure every service is handled with care and professionalism, so it’s wonderful to know your home was in good hands. We appreciate you trusting us to keep your home protected!
-Jasmine
The Technician always explains what…
The Technician always explains what they're going to do.
11. marts 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Vicki,
Thank you for sharing your feedback! We’re glad to hear our service professional takes the time to explain each step, making sure everything is handled clearly and with care.
At Aptive, we believe communication and transparency are key to great service. We appreciate you choosing Aptive and being part of our neighborhood. If you ever need anything, rest assured, we’ve got this handled.
-Jasmine
Aptiv Environmental
They are very thorough. When we have a specific issue, they handle it qell and educate me if they can't.
13. marts 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Max,
Thank you for taking the time to share your experience! We’re glad to hear that our team is thorough and responsive to specific issues in your home. At Aptive, we strive not only to address problems effectively but also to provide helpful guidance and education when a situation requires additional attention.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Our tech today was Zion
Our tech today was Zion, he was very thorough with his spraying and photos. He found some areas of concern that I will see to. He also took the time ro explain a current promotion that is being offered, although I am not interested at this time.
15. marts 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that Zion provided thorough service, documented everything with photos, and took the time to explain areas of concern and current promotions. At Aptive, our service professionals strive to provide both effective pest control and helpful guidance, so it’s great to know that Zion delivered on both.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Always great communication and tech…
Always great communication and tech really seems to care about my concerns
1. marts 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Shawn,
Thank you for sharing your experience! We’re thrilled to hear that our team provides clear communication and genuinely listens to your concerns. At Aptive, we take pride in delivering attentive, professional, and personalized pest control, and it’s wonderful to know our efforts make a difference. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
I appreciate the morning appointments…
I appreciate the morning appointments and the text letting us know when to expect the technician.
1. marts 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Sharon,
Thank you for sharing your experience! We’re glad to hear that our morning appointments and advance notifications have made your service convenient and stress-free. At Aptive, we strive to provide clear communication and reliable scheduling, and it’s wonderful to know these efforts are making a difference for you. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
I have not been happy with my service…
I have not been happy with my service and plan on canceling my service.
27. februar 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Ruth,
Thank you for sharing your feedback. We’re very sorry to hear that your experience hasn’t met your expectations. At Aptive, we strive to provide reliable and effective service for every home, and it’s clear that in your case we fell short.
If you’re open to it, we’d like the opportunity to review your account and see if there’s anything we can do to address your concerns before your cancellation. Please reach out to us directly at socialmedia@goaptive.com so we can better understand the situation and work toward a solution.
We truly value you as part of the Aptive family and appreciate the chance to make things right.
-Jasmine
Very thorough
Aptive techs are very thorough and are respectful in your home. They listen to any questions or concerns and will address them promptly.
5. marts 2026
Besvarelse fra Aptive Pest Control - Des Moines
Hi Bobbi,
Thank you for sharing your feedback! We’re thrilled to hear that our Aptive service professionals are thorough, respectful, and attentive to your questions and concerns. Providing careful, responsive service in every home is something our team takes pride in, and it’s rewarding to know that effort made a positive impression. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.