Avoid Apnafurniture.pk , Wrong Order, RUDE Staff especially ZAIN Bhatti, Endless Delays, Refund Only After Legal Notice
I had a very disappointing and stressful experience with Apna Furniture, and based on what I went through, I do not recommend anyone to order from them.
I ordered two Bounce Bedroom Chairs with Revolving Mechanism. The invoice clearly mentioned that the manufacturing time was 14 working days, but they failed to complete and deliver my correct order on time.
Before taking the 50% advance payment, their representative Zain Bhatti was polite, responsive, and cooperative. However, after receiving the advance payment, his behavior changed completely. He became rude, careless, and unprofessional. I sent them many messages and called them repeatedly, almost daily, but most of the time they ignored my calls and messages. Whenever they did respond, they only kept asking for more time without giving any proper delivery date or solution.
The worst part is that they made a completely wrong chair. I ordered a specific design, but the chairs they made were totally different from what I selected. At first, they tried to convince me that it was the same chair. Later, they admitted that they had made a mistake and asked me to accept the wrong chairs with PKR 5,000 less. I refused because I did not pay them to make a different product. I wanted the original chairs I ordered.
After I refused to accept the wrong chairs, they kept delaying the matter again and again. There was no proper communication, no confirmed delivery date, and no professional handling of the issue.
After waiting for more than 2 months, I had to send them a legal notice to get my own money back. Only after receiving the legal notice did they return my advance payment.
Overall, my experience with Apnafurniture.pk was extremely poor. Their pre-payment behavior and post-payment behavior were completely different. Their customer service, communication, order handling, and after-sales response were highly disappointing. I strongly advise others do not order from them. Based on my experience, I personally do not recommend anyone to order from Apnafurniture.pk. #apnafurniture.pk #Fraud #Rude








