Great movers, but inventory process needs more transparency
My move went well overall, and I would use A Plus Moving and Storage again. The two movers who came were excellent. Christopher Love and the other gentleman were professional, patient, organized, and very helpful throughout the process. They helped pack, wrap, and organize everything carefully, and they worked with me even though I was particular about making sure certain items were bubble wrapped properly. The movers themselves were phenomenal.
The reason I am giving 4 stars instead of 5 is because of the back end process, especially the inventory list and communication with the office. Each time we reviewed the inventory, it seemed like items that had previously been discussed were missing or had to be added back, and the price changed each time. That part felt cumbersome and not as transparent as it could have been. It also created some stress because I had to keep rechecking the list, calling back, and making sure essential items were still included.
In the end, dispatch and the drivers helped facilitate everything, and the move was completed successfully. I do think this is a good and trustworthy company, but there is room for improvement in customer service, inventory accuracy, and pricing clarity. The actual movers were outstanding, and they are the main reason I would consider using the company again

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