I recently ordered multiple raw ingredients from APC Pure. The product quality is absolutely outstanding. What impressed me even more was the customer service—Shakeela was incredibly helpful, professi... Se mere
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Ordered products that wasn’t in stock as informed via email. Since then no replies to follow up emails, no refund, no answering phone , nothing a complete shambles… won’t ever trust him again and will... Se mere
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Unfortunately, due to the very challenging times, orders will be delayed including mine. They also supply health service which has to take priority. Their Facebook page gives regular updates. The mo... Se mere
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Cowboy company with cowboy packing skills. Received my liquid item in a bottle in a jiffy bag which obviously leaked out! I contacted the company for a refund and was told that I would have to pay... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
APC Pure is a leading chemical and reagent manufacturer, offering a new standard of professionalism and safety in the on-line sale and delivery of Chemicals. Our competitively priced pre-packed chemicals are supported by an extensive range of high quality laboratory equipment and consumables, offering a complete solution. Professional Standards & Service. APC Pure is a leading chemical and reagent manufacturer, offering a new standard of professionalism and safety in the on-line sale
Kontaktoplysninger
Unit 2A East Tame Business Park Rexcine Way Hyde, SK14 4GX, Hyde Cheshire, Storbritannien
- 0161 351 9599
- info@apcpure.com
- apcpure.com
3,4
Middel
117 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Good to deal with
Had a delivery in 2 working days to my customer. Great service and a very helpful sales team
27. marts 2023
Uopfordret anmeldelse
Besvarelse fra Apcpure
Hi Denise
Thank you for taking the time to leave us a review and for your great experience with us.
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
Abysmal company!
Abysmal company. Do not order from them if you want reasonable service.
They promise and charge for overnight delivery via courier then do not deliver their product in time. You have to contact them continually to get updates and even then they do not explain that item will be delayed!
Make excuses for items out of stock, say it is not live systems but nowhere on their ordering systems does it say this may be case.
Customer service is very intransigent to point of being rude.
They then said they will cancel my order because I threatened to leave negative review. This is the type of abysmal company they are!
23. marts 2023
Uopfordret anmeldelse
Besvarelse fra Apcpure
Hello Nijel, we are sorry you feel this way.
We do not make any promises and the charge you are referring to is for the courier shipment.
APC Pure aims to ship all orders received by 12pm on the same day. This is an aim and not a guarantee. We also do state all information regarding live stock on the delivery section of our terms and conditions:
"APC Pure aims to ship all orders received by 12pm on the same day.
Please note however this is subject to off the shelf availability of the product ordered, our stock fluctuates hourly and if not available from shelf stock it may take 24/48 hours for the product to be re-bottled.
If your delivery is urgent/time sensitive please ring us on 0161 351 9599 to confirm if your order is available for immediate shipment."
All of this information can be found here: https://apcpure.com/terms-conditions/ and https://apcpure.com/faq/
By using our site, you indicate that you accept these terms of use and that you agree to abide by them.
Our team also work through contacting our customers with an order update for any delays and we would have been in touch with an update at any moment.
Our teams tried to help politely and professionally and your refund was made in full to allow you to source your requirements
We do apologise that you are not happy with the service you received.
Best Regards
APC Pure
Very easy to navigate website
Very easy to navigate website, competitively priced & quick delivery.
14. marts 2023
Uopfordret anmeldelse
Besvarelse fra Apcpure
Hi Mr and Mrs Morris
Thank you for taking the time to leave us a review and for your great experience with us.
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
5* service
I ordered 100ml bottle of 15% Lugol’s Iodine. Received confirmation of order and dispatch email on the same day 2 days later the bottle arrived, excellent packaging and far exceeded my expectations. I will not hesitate to use APC Pure again based on my first experience of placing an order with them.
11. marts 2023
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you for taking the time to leave us a review Jamie!
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
Honestly amazing
Honestly amazing. I needed some items by a certain date (which I mentioned when I ordered). Firstly they said they weren’t sure if they could get all the bits to my by the date I needed and I could cancel that part of the order if I wanted, but I said to keep them on the order and I’d pay for extra shipping for the important bit I needed for a specific date. Not only did they manage to get the entire order to me by the date I needed it by, they also updated me about the delay when I didn’t actually receive the delivery on the day I got a text that it would come (this is all horrible grammar but hopefully still understandable!). Very happy with this company, would definitely use again
8. december 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you for your great review Katharine!
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
Amazing customer service
I placed an order but due to unforeseen circumstances i was unable to collect. Spoke to Shakeela on the phone - what a star. She sorted out delivery for us. She was a pleasure to deal with, called back when she said she would and I couldn't be happier with the service i received. Will be using them again in future. Thank you!
23. september 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you for your great review Safina!
We are pleased to hear of the great service with Shakeela.
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
Disgust with this company…
I ordered a product from this company and they accepted payment and courier service to N.Ireland which was alot extra. 5 days later they had the cheek to increase the courier service by £51 after having accepted my order in good faith and conditions at time of purchase. The postage was actually more than the value of the product stating the original courier could not deliver to a BT address and that it was hazardous and UN whatever that means.
The product was hazardous to weeds and honeybee pests but its same whether its being delivered to Kent or John o'Groats.
They just flippantly cancelled the order without any options for a new address for delivery.
N.Ireland is in the UK in case of interest and should be treated as such.
I would not trust them to deliver a pot of jam or honey as it has a hazardous low PH as well.!
Terrible and no wonder the UK is in the state that it is with companies like Apcpure. Disgusted
and even more disgusted with their weasley and untimely reply. DHL have delivered UN or hazardous numbered material to me from UK before. Rip off comes to mind! I did offer at the time an address not 40 miles from APCpures own address but again flippantly ignored... it was only vinegar I had ordered!!
William Millar Order No.60864
23. august 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Hello William
DHL cannot carry the hazardous product to your location which is stated within our terms and conditions. It also states “Our basket should notify you of the surcharge, but if not, we will contact you immediately when we assess your order and inform you of any relevant surcharge” which is the process my colleague followed for your order.
Usually, we would cancel and refund the order immediately and let you know. However, recently we have been offered a new service via one of our couriers which means the goods can be carried to your location. This unfortunately does incur a surcharge and is more expensive and rather than just cancel the order, my colleague wanted to offer this service to you to make sure you had the option to receive the goods.
We will always follow the rules for shipping safely. Our team delivered a great service sticking to the rules and regulations of the law.
We apologise that you didn't feel this way with your experience.
Best Regards
APC Pure
I needed something urgently and APC was…
I needed something urgently and APC was really helpful. I spoke with Shakeela on the phone and via email she was really patient and managed to sort out what I needed and with a quick turn around. Really grateful for her help and will definitely be using them again in the future.
18. august 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you for your great review Kyla!
We are pleased to hear Shakeela was able to help you with the urgent product you required.
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
i have two orders from them products as…
i have two orders from them products as described, product work well. fast delivery.
happy customer
27. juli 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you for your great review Stuart!
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
The product was fine - some collection problems
The product was fine, as was its price. Their collection system is a bit wacky, though: (1) They didn't let me know when the item became available; instead they asked me to watch out for a notification that the product has been 'dispatched' - I had to email them to find out whether 'dispatched' (which I heard nothing about) meant the same as 'shipped' (which they did tell me about). (2) I received a very friendly and prompt reply, but it asked me to bring a copy of the 'order receipt' - I've no idea about what one of those is. (3) At the trading estate where they live, they are not listed on the notice board - their name appears only on a small notice by the side door of a company with a different name. Despite the friendliness of both of the staff that I dealt with, I was left feeling slightly under-cherished by their systems.
13. juni 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you Robert for your review. Please see below addressing your issues.
1. Once a collection order has been placed, our team sends an email to each customer along with the collection process and opening times. However, I will send this across to our marketing team to look into as our customer experience is very important to us.
2. When picking up customer collections, we require the customer to bring a copy of their order number. We do apologise that you felt unsure but I can assure you that our team is always happy to explain further if required.
3. Our operations team have worked hard to try to make this as clear as possible. However, I will send this over to our warehouse manager for investigation.
Thank you for taking the time to write this review and express the issues you faced, I can assure you our customer experience is very important to us and your concerns will be sent to the relevant departments as discussed above to make sure every experience is great.
We look forward to dealing with you again in the future.
Best Regards
APC Pure
didnt recieve my package and after 4…
didnt recieve my package and after 4 weeks of back and forth emailing they told me it was delivered to a different house and expected me to go and collect it. House (which was five minutes away claimed they didn't receive anything and apc pure quite literally said they didn't care and didn't issue a single apology after 2 months of ordeal which was supposed to be a simple small package delivery. Refused me a refund and stopped replying to emails.
24. april 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Hello,
Unfortunately, we have requested your order details to review any correspondence, but you have not submitted this and therefor we cannot accurately investigate this review.
However, what we can say is that in the unlikely event of not receiving a parcel we are always happy to help our customers. Once a customer contacts us to alert us of this issue, we investigate this with the couriers to see what has happened.
If the couriers did deliver to a wrong address on the next street or a few houses down, we can schedule for the couriers to go back and pick this up and drop it off at the correct address. However, this isn’t the quickest way for you to receive your parcel and we understand a lot of customers need it immediately. Although it is an inconvenience to collect the parcel, it would be the quickest way to receive it which is why this suggestion would have been made. Again, I would like to add if this isn’t an option, we are more than happy to send the couriers back in to collect it and bring it to the correct address.
Our team’s main goal is to make sure all our customers have a great experience with us, and I can assure you that our team always go above and beyond until there is a resolution and to make sure you receive the goods.
As I said unfortunately, I cannot investigate your order as you have not supplied any details.
You are more than welcome to provide your order number and we can investigate this.
Best Regards
APC Pure
I have used this company for many many…
I have used this company for many many years for chemicals for my large coral reef aquarium. I am fussy about what I use in my aquarium and always try to buy the best. APC always meet my requirements for VFM and quality of the product. No fancy looking fish or corals on the packaging that some companies seem to think adds hundreds of percent to the price over the APC chemicals. If your looking for calcium hydroxide or chloride or which are known as Klakwasser and Turbo calcium or other reefkeeping chemicals then do yourself and wallet a favour buy from these guys. 5 stars from me and never a problem.
7. april 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you for your great review Lee!
And also thank you for your continuous support over the years, we look forward to dealing with you again for your future orders.
Best Regards
APC Pure
Besvarelse fra Apcpure
Thank you for your great review Anna!
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
Excellent prices and ordering and…
Excellent prices and ordering and delivery.
9. februar 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you for your great review.
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
Competitively priced and well packaged
We order frequently from APC Pure and the customer service is brilliant. The products are always competitively priced, well packaged and once despatched arrive promptly. Processing of the order sometimes takes longer than we would like, but that is generally when we order large quantities which is understandable. However if you need an item urgently you can call them and if they have it on the shelf ready they can get it to you next day for a small fee, depending on the courier of course.
Thankyou
8. februar 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Hi Christine,
Thank you for your review and we are pleased to hear you are happy with our service and products.
We have noticed you stated ‘the processing of the order takes longer than you would like’, however, we just wanted to clarify that orders may take longer to process for ‘restricted chemicals’ this process will take longer as the declaration of use form and ID needs to be approved by our compliance team and since you do purchase mostly restricted chemicals from us your orders maybe slightly delayed.
Kind Regards,
Shakeela
Ordered a ‘powder’ and when it arrived…
*UDATE*
You are advertising this as a powder and what I received is a hardened lump and I even sent you a video from which you can clearly hear it bashing off the plastic tub.I had no reason to ask to see the product before I ordered it as it’s described as a powder and I’ve bought it from other sources.Every time it presented as a coarse salt with no clumps.As for how you receive it that doesn’t concern me as it’s only how I receive it that I’m interested in.As for your procedure Ive never heard anything like it!Ive to open the container and send you a picture of the contacts to enable you to check it at your end?No why don’t I do the logical thing and contact you as soon as I receive the hardened powder.Then return the sealed tub which I haven’t opened as I didn’t want to contaminate it and you can then check it at your end?All of this to avoid reimbursement of postage costs,really?Its now on its way back.
Ordered a ‘powder’ and when it arrived a week late it was solid.I called to explain what had happened and thought the process would be simple as the item was faulty.After several emails this company don’t want to accept responsibility and are trying to convince me that the data on the safety sheet states it’s ‘solid’!Yes that’s correct salt is a solid but not a solid mass.This is still not resolved as they are very reluctant to pay for postage costs for the return and also the delivery costs to which I am entitled.(The package is small and would only incur a small cost). I have now been asked to break the safety seal on it and take pictures of the contents to enable the manager to assess it as it may be the case that I would need to break it down myself?Ive purchased this item from other sellers and it comes as a coarse salt!I’ve refused to do so as this would invalidate their terms and conditions pertaining to a return.I will be returning it and will open a case with PayPal.Seems this company is good as long as you don’t have a problem with your order and if you do be prepared for the shambles that follows.
31. januar 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Hello, we are sorry you feel this way.
After reviewing the email correspondence and your order, please see below the following points:
You have made a claim regarding the product you received being faulty however we have not been able to investigate it as you have refused to send over the information and follow the process we require.
The product you purchased Potassium Iodide comes to us in solid clumps, and we break it down using a mallet. Our team do their very best to break down the solid clumps and some can be missed and present themselves still, this does not make the item faulty. We cannot help how the product comes to us which is why the information is stated on the MSDS. If you are not happy with the product form as we have said in the email you are more than welcome to send the product back at your own cost for a refund minus the delivery fee as we supplied the correct product.
We also would have been happy ahead of purchase to have sent over images to you of the product as we have had customers request this in the past for other products.
If you have concerns that your product is faulty, we follow a company process.
We ask all customers to send an image of the label showing the batch and expiry along with an image of the inside of the container. This is then passed to our technical team for investigation and would not have caused any issues if a refund/replacement needed to be actioned. This is a company procedure for our team to carry out a quality check.
I can see from the email exchanges that you refused to do this. Therefore as we could not investigate this, the only other option available was for you to send the product back at your own cost and we can investigate from there and put any issues right. This would have been at your own cost as we cannot determine a faulty product without the batch, expiry, and product images therefor it may not have been faulty.
I can see my team have tried to help resolve this issue best we can but unfortunately you have refused any of the quality check procedures we have asked.
Best Regards
APC Pure
Flawless service
Flawless service, I ordered from these guys 2 days ago and received my order this morning. I will be using these lot again when I run out as I can't fault the service and speed at which my chemical container arrived. 5 out of 5 and a legitimate/trustworthy company. Mr Palmer.
21. januar 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you Mr Palmer for your great review.
We look forward to dealing with you again for your future orders.
Best Regards
APC Pure
Excellent customer service
Excellent customer service. Helpful and quick to respond, made placing an order extremely easy.
19. januar 2022
Uopfordret anmeldelse
Besvarelse fra Apcpure
Thank you for the great review.
We hope to deal with you again in the future.
Best Regards
APC Pure
no help when their courier screwed up
ebay sale, product not delivered to my address. They raised a dispute but ebay closed in their favour on the basis that it was delivered, so the ebay dispute process is not fit for purpose in this circumstance. I saw no delivery on my ring doorbell camera and despite saying they sent a delivery image as proof to my email, they did not and simply refused to attach one in an eBay message, so I don't think there was an image or they know it is the wrong address. I'm giving up, it was only £20. Do not expect help if the courier screws up, it will be your loss.
20. december 2021
Uopfordret anmeldelse
Besvarelse fra Apcpure
Hi Paul, we are sorry you feel this way. However, the order has been delivered and signed for on the following date and time 06/12/2021 10:43:28. I can also see our team emailed you on Fri 10/12/2021 12:19 with an image and GPS for delivery and we are more than happy to send this over again.
I have looked through all the eBay correspondence and we never refused to send the image. We sent the image to your email and we stated this numerous times so unfortunately your review is misleading. If you did not receive this - we would of happily sent it over. (and still will).
eBay closed in our favour as we provided all the information to prove that the item was successfully delivered and signed for including providing you and eBay with an image & GPS.
Best Regards
APC Pure
Not great!
Order arrived promptly, however it was posted through my letterbox and ripped open by my dog.
I feel it could have been more appropriately packed and sent via a signed for delivery method - I feel like that should almost be a definite?
4. oktober 2021
Besvarelse fra Apcpure
Hi Josh, we do apologise for the inconvenience you have faced.
I understand that you aren't happy with the letterbox friendly experience, however just to add a bit of knowledge as to why we offer this, this was newly introduced last year due to Covid-19 and still now, some of our customers are shielding therefor we added this feature to allow the ability to be able to receive certain chemicals with ease.
We do however understand why you feel this way and the issue of your dog getting into the mail, we appreciate the feedback and I will get this passed over to our operations team to look into this.
Thank you for letting us know of your experience with us.
Best Regards
APC Pure
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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