So, so experience, they cancelled my order due to the hot weather which was fair enough, however I requested that they hold my order and dispatch when weather was more suitable to do so, they said no,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have been buying our nuts from Anthap for some time now, and every order has exceeded our expectations. The product quality is excellent, and the customer service is outstanding. Elif Hanım has... Se mere
Virksomheden har svaret
This is the type of company we love. They obviously take their time in choosing and featuring only high-quality foods. The nuts are extraordinary, much better than anything else out there. We've used... Se mere
Virksomheden har svaret
Anthap provides high-quality products, including those from Turkey and other surrounding areas. I find that I could get good one-kilo portions of dried fruits or nuts at a very reasonable price and mu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Anthap UK Ltd, your number one source for Dried Fruits, Nuts, Turkish Delights, Spicy and all other Turkish Traditional and Natural Products that people enjoyed for many years. We're dedicated to giving you the very best of our products listed below, with a focus on quality, dependability, customer service and uniqueness.
Kontaktoplysninger
ANTHAP UK LTD 5A Lumina Way, Enfield, EN1 1FS, London, Storbritannien
- +44 2086179730
- sales@anthap.co.uk
- anthap.co.uk
4,6
Fremragende
897 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So so
So, so experience, they cancelled my order due to the hot weather which was fair enough, however I requested that they hold my order and dispatch when weather was more suitable to do so, they said no, cancelled my order and told me to reorder at a later date. I don’t think I’ll be a returning customer.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Hi Steve,
Thank you for your feedback. We're sorry to hear about your experience.
Due to the hot weather, we made the difficult decision to cancel certain orders to ensure our products would arrive in perfect condition. As we were unable to receive a response from you in time, we cancelled your order to prevent you from receiving products that may have been affected by the heat and to avoid any inconvenience.
We completely understand your disappointment and appreciate your understanding. Our intention was only to ensure you received the quality you expect from us. We hope you'll consider giving us another opportunity to serve you under better shipping conditions.
Anthap UK
Everything about them is wonderful
Everything about them is wonderful, and delivery is fast. I have ordered from them twice and will continue to order more.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Suhair,
Thank you so much for your wonderful review! 😊 We're delighted to hear you've had such a great experience with us and that our fast delivery has met your expectations. Your continued support means the world to us, and we're truly grateful that you've chosen to order from us again. We look forward to serving you many more times in the future!
Anthap UK
Very efficient and delicious products
Very efficient, fast delivery of very delicious products, we’re going to need to buy bigger bags next time!
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Helen,
Thank you so much for your fantastic review! We're delighted to hear you enjoyed our delicious products and fast, efficient delivery. We truly appreciate your support and look forward to serving you again soon.
Anthap UK
Good quality service
Goods delivered on time and good condition. Kunefe and baklava were both delicious!
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Our Customer,
Thank you so much for your wonderful review! We're delighted to hear your order arrived on time and in good condition. It's great to know you enjoyed both our künefe and baklava. We truly appreciate your support and look forward to serving you again soon!
Anthap UK
I bought pistachios from Anthep and…
I bought pistachios from Anthep and they are super delicious and fresh
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Faruk,
Thank you so much for your lovely review! We're thrilled to hear you enjoyed our pistachios and found them fresh and delicious. Your support means a lot to us, and we look forward to serving you again soon!
Anthap UK
Excellent quality products and very…
Excellent quality products and very efficient online service
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Erol,
Thank you so much for your kind review! We're delighted to hear you were happy with the quality of our products and our efficient online service. Your support means a lot to us, and we look forward to serving you again soon!
Anthap UK
A VERY DISSATISFIED CUSTOMER
A VERY DISSATISFIED CUSTOMER
BE AWARE: To return a defective or wrong item that was sent to you, the buyer has to pay for the return postage!!
I ordered on 6/6/26 a variety of nuts from Anthap for £69.58. One of the items was “Anthap Roasted Salted JUMBO Pistachios”. I received the wrong type of pistachios. I requested a return label and if they could send me the correct product.
Firstly, Mr Turan dismissed my claim and insisted that they only sell one type of pistachios, (WRONG, according to their website). Then I was asked to send picture evidence. I forwarded the photos of the pistachios that I received which says “roasted salted pistachios” on the bag which contains tiny pistachios, a photo of JUMBO pistachios that was on their website at the time of my order which said “ROASTED SALTED JUMBO PISTACHIOS” + a copy of my invoice + order form showing ROASTED SALTED JUMBO PISTACHIOS” were ordered, NOT TINY PISTACHIOS.
After 5 emails and enough evidence to satisfy the MI5, Mr Turan reply was:
“We only sell one type of roasted salted pistachios, and the product you received is the same product we sell.
If you send the product back to us and cover the shipping cost, we will process the refund for that product.”
Mr Turan has been, unfamiliar with the products listed on their website, dismissive to discard all the evidence that was sent to him and unprofessional by repeatedly dismissing a valid claim backed by evidence.
Not only there has not been any apology for their mistake, I have also been asked to pay for the return postage of the WRONG item that they sent me!!
It is rather petty and pathetic to value a £3 return label more than retaining a regular customer? Mr Turan is definitely not an asset to the company in the customer services.
6. juni 2026
Uopfordret anmeldelse
Excellent
Excellent, great prompt delivery with extra care, almost just prepared front of you, so fresh and delicious.
Will continue ordering.
Thank you everyone..
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Salih,
Thank you so much for your wonderful review! We're delighted to hear you enjoyed the freshness, delicious taste, and prompt delivery. Your kind words mean a lot to our team, and we're so grateful for your continued support. We look forward to serving you again soon. Thank you!
Anthap UK
Besvarelse fra Anthap
Dear Alan,
Thank you so much for your kind feedback! We're delighted to hear you were happy with the quick delivery and our products. We truly appreciate your support and look forward to serving you again!
Anthap
Besvarelse fra Anthap
Dear Ozz,
Thank you for your kind feedback. We're delighted to hear that you were pleased with the quick delivery and the quality of the packaging. We truly appreciate your support and look forward to serving you again.
Warmest regards,
Anthap
A well deserved 5 star
We have been buying our nuts from Anthap for some time now, and every order has exceeded our expectations. The product quality is excellent, and the customer service is outstanding. Elif Hanım has been incredibly helpful in dealing with our queries, and we are very happy with Anthap overall.
I particularly recommend the pistachios, which are among the best I have ever eaten. A well-deserved 5 stars!
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Ali,
Thank you so much for your loyal support and for taking the time to share such a wonderful review! 🌟
We are absolutely delighted to hear that we have consistently exceeded your expectations with both our product quality and our service.
As for our pistachios, we have to agree with you—they are a true crowd favorite! Thank you for the well-deserved 5 stars. We look forward to preparing your next order!
Warmest regards,
Anthap 🌰💚
Customer communication is very poor
Customer communication is very poor. I placed an order and later found out that some products shown on the website were actually out of stock. They offered replacement products, but the items I wanted were also unavailable. When I asked for a refund, communication was confusing because different people handled different things, and sometimes there was no reply at all. One refund was even sent with the wrong amount by mistake. Another time I received different products from what I ordered. After that, instead of asking for another refund, I decided to buy something else for a future order, but again my messages were ignored. There were too many mistakes and very little proper customer support. The only positive thing is that the person preparing the boxes does a very careful and organised job. Everything was packed neatly and checked properly. I also placed a few extra orders to support the business, but unfortunately it was not worth it for me, and I will not order again.
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Ali,
Thank you for your honest feedback. We are deeply sorry for the poor communication, inventory mistakes, and refund errors you experienced. This is not the standard we aim for, and we sincerely apologize for letting you down.
Because reviews are anonymous, we cannot identify your account or order details from this post. We want to make sure any remaining refund or issue is fully resolved. Please contact us directly at info@anthap.co.uk with your order number so our team can personally assist you.
We completely understand your frustration and wish you all the best.
Sincerely,
Anthap
The products were fresh
The products were fresh, the service was fast and complete. Everything was great, thank you very much
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Caner,
Thank you very much for your kind feedback! We’re delighted to hear that you were satisfied with the freshness of the products and the speed and completeness of our service. Your support means a lot to us, and we look forward to serving you again soon.
Best regards,
Anthap
Besvarelse fra Anthap
Dear Liudmyla,
We are honored by your feedback and remain dedicated to upholding these high standards for every order you place with us.
Yours faithfully,
Anthap
Besvarelse fra Anthap
Dear H,
Thank you for your gracious feedback regarding our product range and the efficiency of our service.
We appreciate your continued support and look forward to serving you again in the near future.
Yours faithfully,
Anthap
Great products and excellent service
I’ve been an online customer of Anthap for a long time, and I’m always very happy with their service. Their products are always fresh, carefully selected, and excellent quality.
Shopping with them is easy and reliable, and whenever I need to contact them, I always get a quick response. Their customer service is friendly and professional.
I highly recommend Anthap for their great products and excellent service!
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Banu,
Thank you for being such a loyal customer and for sharing this wonderful feedback! We’re delighted to hear that you’ve consistently enjoyed the quality and freshness of our products, as well as the ease of shopping with us.
Your recommendation truly means a lot to us. We really appreciate your continued support and look forward to serving you again soon!
Anthap UK
Pretty new to Anthap
Pretty new to Anthap, 2nd purchase but finding some delicious things I like and want to try. Good quality products. Very happy with all I've received. Speedy
and prompt delivery service too, always a bonus. I'll be back.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Eileen,
Thank you so much for your kind words and for choosing Anthap again! We're really glad to hear you're enjoying the products and discovering new favourites—that’s exactly what we hope for.
It’s also great to know the delivery met your expectations. We work hard to keep things quick and reliable.
We truly appreciate your support and look forward to your next order!
Anthap UK
Always good experience
Always good experience! Good Service! Quick delivery! Good quality!
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Sinem,
Thank you for your wonderful feedback! We look forward to serving you soon!
Anthap UK
Unacceptable delivery times,
Unacceptable delivery times,
It has been over 1 week and still waiting for delivery.
Quality products but unfortunately terrible service.
Never use this company.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Ismail,
We sincerely apologize for the delay you experienced with your order. We understand how frustrating extended delivery times can be, and we appreciate your patience throughout the process.
We’re glad to confirm that your delivery has now been completed. Your feedback is very important to us, and we are actively working to improve our shipping and service experience to better meet our customers’ expectations.
Thank you for recognizing the quality of our products, and we hope to have the opportunity to provide you with a smoother experience in the future.
Best regards,
Anthap
I was impressed by the prompt service
I was impressed by the prompt service. The delivery arrived exactly on time, and the majority of the items were fresh and of high quality. I will definitely be ordering again.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Anthap
Dear Basak,
Thank you for your wonderful feedback! We’re delighted to hear that your order arrived right on time and that you were impressed with the freshness and quality of our products. It means a lot to us that you’ll be ordering again—we look forward to serving you soon!
Anthap UK
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.