As a new customer, we have had a positive experience so far. The team was responsive, professional, and clear in their communication. The onboarding process was positive and our questions are answered... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Se mere
Virksomheden har svaret
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Se mere
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Answering Service Care
Skrevet af virksomheden
Answering Service Care (ASC)
Your calls and chats answered by real people!
Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. ASC provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times.Why Choose ASC?
- Never miss another call: Our around-the-clock service ensures that every call is answered, even during peak times or after hours.
- Handle web inquiries with 24/7 live chat: No matter when your customers visit your site, our live chat agents are there to assist them in real-time.
- Give a great first impression: Our trained professionals ensure that every interaction counts, capturing all vital information and messages for you.
- Web and Mobile App: Manage your communications effortlessly using our intuitive web and mobile platforms.
- HIPAA Compliant Secure Messaging: We prioritize security, ensuring all communications and data are handled with the utmost care and compliance.
- We Get It.
Discover more benefits and tailored solutions for your business:
Visit Our Website NowKontaktoplysninger
441 S State Rd 7, 33068, Margate, USA
- (800) 430-6511
- sales@answeringservicecare.com
- answeringservicecare.com
4,1
God
117 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Once we got past the initial start up…
Once we got past the initial start up glitches a few year ago, they've been great. Easy to contact, easy to make any changes and great pricing.
3. marts 2023
Besvarelse fra Answering Service Care
Hi Laurie, we’re glad you gave us the opportunity to work with you and calibrate to make sure we’re providing you and your callers with a quality solution. Thank you for taking the time to leave the feedback, we look forward to working with you for many years to come!
We have had instances of not receiving…
We have had instances of not receiving priority phone calls from patients and/or commercial clients.
3. marts 2023
Besvarelse fra Answering Service Care
Hi Robert, thank you for taking the time to speak with Amy so we could clear up these concerns for you. As an extension of your business, we’re committed to doing everything we can to provide a quality experience for both you and your callers. If there’s ever anything else we can do to help, please don’t hesitate to reach out.
I really like how when I send emails
I really like how when I send emails, one person and sometimes two, email me right back with in 10 minutes to let me know that they received my request and have added or deleted an employee. They deliver excellent customer service!
2. marts 2023
Besvarelse fra Answering Service Care
Hi Robin, thank you for the kind words! We take a lot of pride in having a team of account managers available to assist with anything you may need, so your feedback means a lot to us. It’s been a pleasure providing service for you for 12+ years, we hope to do so for many more to come!
What a great team at Answering Service Care
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
2. marts 2023
Besvarelse fra Answering Service Care
Hi Rob, thank you so much for taking a moment to share your experience with our service. It's been a pleasure working with you over the years!
15 years with Answering Service and we are not moving !!
We love Answering Service Care We have been using them for over 15 years and never had an issue. If we have any questions, they answer us as quickly as possible. They are open to suggestions and will do whatever they can to help us. In this world of quick changing employees, it is once to know we have someone we can count on
2. marts 2023
Besvarelse fra Answering Service Care
Hi Susan, thank you for your loyalty over the years! We appreciate you taking the time to share your experience and look forward to working with you for many more years!
only complaint at this time is…
only complaint at this time is customers telling us they stay on hold for too long.
2. marts 2023
Besvarelse fra Answering Service Care
Hi Karol, thank you for taking the time to leave the feedback. As an answering service we certainly understand the importance of getting your calls answered timely and we strive to keep wait times as low as possible. Your account manager, Liza, has reached out to see what adjustments we can make to earn that fifth star from you. Please feel free to give us a call back at 954-969-2498 at your earliest convenience.
It is a reacquiring problem that our…
It is a reacquiring problem that our calls take an unacceptable time to answer. We have called on several occasions to verify and the complaint hold true. I have asked for a manager to call to rectify and I get no follow up.
1. februar 2023
Besvarelse fra Answering Service Care
Hi Dr. Davenport, it's disappointing to hear this feedback about your experience with our service. As an answering service our first priority is ensuring we're getting to each of your calls in a timely manner and I apologize if this hasn't been your experience. Your account manager, Amy, has reached out with her contact information to make sure we are on top of getting this resolved for you. Please give us a call at your earliest convenience at 954-969-2498.
Consistent friendly Professional
We had been with Answering Care Service for 8-10 years. The service has always been consistent.
The fees are fair. Our messages are received timely and when you call for help you get a friendly professional capable of answering our questions the first time.
They have become a valuable extension to our offices in California and Colorado.
We look forward to continued relationship with Answering Care Service.
1. marts 2023
Besvarelse fra Answering Service Care
Hi Dorothy, thank you for the kind words. We take a lot of pride in having our team of account managers being available to help whenever you may need it; It's always nice to hear when these efforts are paying off. We look forward to the continued relation with Ross & Associates as well!
Incomplete messages
These are all different issues that we have experienced:
Some messages are sent with incomplete information.
Our Customer's account number is not captured. The company name is misspelled making it harder to look them up if the Customer number is not provided.
The full message is not provided and when we listen to the recording there is critical information mentioned that would have been helpful at the time the message was received.
There isnt a mention of you being our answering service so our Customer thinks they are speaking with us.
These issues are not occurring back to back but often enough to mention for quality assurance. If specific examples are needed, they can be found in our history. I will mention that when i have the time to report a specific example, I receive a response pretty quickly. The problem is I dont have the time to report each one.
1. marts 2023
Besvarelse fra Answering Service Care
Hi Candace, thank you for the feedback. It's disappointing to hear you're running into these hurdles. As an extension of your business, it's important we are providing you with the full call details in your messages as well as asking any relevant questions.
I'm confident with a little collaboration we can get these concerns resolved. One of our account managers, Maria, has sent you an email and left a voicemail with your office in hopes that we can address these concerns ASAP. When you have a moment, please follow up with us at 954-969-2498 or WeCare@answeringservicecare.com and we will see what we can do to help.
Customer Compliants
I am getting a lot of complaints from my customers, and this is not the first time, I have been considering getting another service. Your company is not paying attention, please advise
1. marts 2023
Besvarelse fra Answering Service Care
Hi Carmine, we're disappointed to hear about your experience with the service. I've asked your account manager, Liza, to reach out to you to see what we can do to improve your experience and earn your trust. I understand you've already shared some feedback with her that we are looking into. We are in the business of building relationships and I'm confident if we keep the lines of communication open we can address any concerns you may have.
I'm very satisfied with them
I'm very satisfied with them. Easy to use, and it helps my workflow a lot. I would definitely recommend it to other companies as well.
9. maj 2019
Uopfordret anmeldelse
Great service for any small business
I own a small plumbing company just east of LA. My business is my livelihood; and I trust the team at Answering Service Care with my business.
Their teams truly care about my callers and about doing a great job for my company. I get compliments routinely on the "nice receptionist" I have at my office. They are so good it's almost transparent.
I recommend Answering Service Care to anyone looking for a great impression for their business' calls.
20. april 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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