Great experience

We have several messages being sent to incorrect staff members. While we do get a quick response when I send the incorrect messages, the partners do not appreciate that the messages are being sent to incorrect staff members which causes a delay in getting back to our client.

Oneil has been patient, kind, steady, and creative during the whole process of setting up our account!

Easy to set up and great customer service

Immediately upon starting this service, I became sick and was out of the office for 2 days. It was a relief knowing I didn't have to worry about missing calls because you guys were handling it. In the short time I have had the service, I feel like it has already paid for itself. My customers have commented on how nice the people are that they have spoken with. Thank you so much!!

Responding to questions via email or phone in a timely manner is very important. I believe improvement in this area is needed

Great service excellent better than I could have expected

My initial complaint and review for answering service care. I am removing because the company corrected the issue which shows the company culture and character in a positive way.

Answering Service Care has been a game changer for our business. Their team has represented our company flawlessly and it's been one of the most seamless transitions that we've worked through with a company, especially one that is sometimes the first line of communication with new customers and existing customers. It's been a very positive experience.

They offer a Premium service at a competitive price, a win-win for us and especially our Customers!

Excellent Service

While I usually avoid giving negative feedback, I need to share my recent frustration with this service.

Right from the start, the phone number they provided me kept getting "robo calls" and calls that hung up right away, the problem is that they would charge me for 1 minute every single time that a someone/a robot would hang up instantly. This might not seem like a lot, but after the first month, I had 30 minutes worth of instant hangups. When I talked to them about it, they said I could pay $12 extra each month for a robo call blocker. But when I checked my phone logs, most of the calls weren't even coming from my business phone line. It seemed like the calls were being made to the number they gave me, and they were charging me for all the calls that weren't routed from my business number. It felt like they created a problem just to sell me a solution.

When I spoke with Maria over the phone regarding this issue, she did suggest trying out another phone number to potentially resolve the problem. However, I declined the offer since they didn't propose refunding the money spent on the spam calls that occured on the phone number they had given me. And I didn't want to continue using the service for another month only to be charged for calls that aren't coming from my business phone number once again.

When I tried to cancel the service, they told me "Per our Terms and Conditions, we do require a billing calendar's month notice so your account will be canceled and terminated 04/30/2024. The final invoice will be dated 03/15/2024 unless you incur overages during the Service Period of 04/01-04/30/2024." I had to give a full month's notice or they'd charge me for another month—even though I wouldn't be using their service. This practice reeks of deception and undermines trust in their business ethics.

Despite this, I must commend the agents handling calls for their professionalism and patience, no problems on that side of things. However, this lone positive aspect fails to overshadow the shadowy tactics employed by the company.

Overall, I'd suggest staying away from this company. The low starting price might seem appealing, but they find other ways to make money from you, and it's not worth the hassle.

Fast,friendly,service, with a smile is what I experienced!
Got everything I asked for and then some. Jennifer, you go girl! She's on it.

They go above and beyond to make sure all your needs are met. Everyone you interact with is kind, professional, and cares about your business. Highly recommend!

As a small business owner, finding reliable and professional support services is crucial for our growth and customer satisfaction.
From the onset, Oneil demonstrated a remarkable understanding of our business needs. He tailored their services to fit our unique requirements, ensuring that every call was handled with the utmost professionalism and efficiency.
Luis provided great technical support, and both he and Oneil had a willingness to go above and beyond outside of regular business hours to help us get set up.
I highly recommend Answering Service Care to any business looking for a reliable and exceptional answering service.

I like that I received a prompt response and sufficient information to answer any pending questions. I was able to pass the information along, since I was on a deadline to obtain information on the services that the company provides.

Employees are professional, knowledgeable and always willing to assist. We have been with Answering Service Care for 25+ years and appreciate the partnership. Wonderful service. Outstanding care.

Thank you for all you do. It makes our lives much easier