Anode Global Shenanigans
I'm writing this review as a warning to others.
This is the 3rd review I've had to pen because they keep reporting me.
Their products use the same images as found on the same items on Ali Express. You can buy direct from Ali Express at a fraction of the cost that Anode Global charge.
Their website is extremely vague, by design it seems, when detailing return information and you only get to learn how the process works when you email the email address they include under the returns page.
I was told to return the package to an address in California. The package was originally shipped from China to my address in the UK so to expect me to return it to California tracked/signed would be so expensive that it wouldn't have been worth it as it would have left very little difference from the £24 refund I was requesting. I could be forgiven for assuming that this is by design to put people off returning items.
Eventually I involved citizens advice and Trading Standards who assisted me in authoring a formal letter.
I was able to do this as my payment to Anode Global went into a personal UK bank account, not a business account.
There are no phone numbers or addresses on their website, or anywhere else, which is very telling of this type of operation.
I received an email refund notification that will take up to 10 days. Unsure why it takes so long in this day and age.
Check Ali Express before you order!
