Umair was very helpful when i discussed my needs with him. He gave me some very good advice on products that would make things easier for me and also sent out some free samples to try. I have tried... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I decided to try a few samples from different companies - no problems with my current company - so I tried Convatec first. The samples came quickly after an email chat with Kevin. I wasn't sure what... Se mere
I have nothing but the highest praise for this company. Their help and assistance allowed me to be independent. Until I found them I was dependent on the lovely lady next door to me. She would... Se mere
My husband had been having trouble with the flange base plate he used which wasn't staying stuck for very long and causing a huge issue for him. Umair was extremely helpful in recommending a different... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af medicinsk udstyr
- Butik med medicinsk udstyr
- Leverandør af udstyr til handicappede
- Lægeforening
- Producent af medicinsk teknologi
Skrevet af virksomheden
Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking for a reliable and discreet prescription delivery service or a friendly voice at the end of the phone when you need it most, you can always depend on us. We are pleased to provide a live chat feature on our website, ensuring that you can easily connect with us whenever you need assistance. As we partner with the NHS, we offer a reliable and discreet, prescription management service. We take all of the stress away from the process, ensuring you receive exactly what products you need, when you need them. Our expert care team are here to support you on all stoma and continence care needs. Whether you need help with what products to use, your prescription or lifestyle support, we can help. At Amcare by Convatec, we make it easy for you to get the support you need. Call us on 0800 88 50 50, reach us via live chat on our website at www.amcarebyconvatec.com, or email us at enquiry@amcaregroup.co.uk
Kontaktoplysninger
Progressive House, The Heath Business & Technical Park, Cheshire, WA7 4QX, Runcorn, Storbritannien
- 0800 88 50 50
- enquiry@amcaregroup.co.uk
- amcaregroup.co.uk
4,9
Fremragende
270 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quality service.28 years of exceptional product…
28 years of exceptional product delivery. What more can I say.
15. februar 2024
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Besvarelse fra Amcare by Convatec
Thank you for taking the time to provide us with your 5* review David. We thank you for choosing Amcare over the last 28 years. We pride ourselves on providing you with our world class service. Best wishes, Amcare
Understanding and efficiently dealt with
15. februar 2024
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Besvarelse fra Amcare by Convatec
Hi Margaret, we value all feedback we receive so thank you for taking the time to share this with us. Kind regards, Amcare
Ive been using Amcare for many years…
Ive been using Amcare for many years and have never had any issues with their service. On the few occasions ive needed to contact them they have always been very helpful. Deliveries are never late and they are always correct.
15. februar 2024
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Besvarelse fra Amcare by Convatec
Thank you for leaving us this great review, Tim. We are pleased to hear you are happy with the service we have provided you over the years. Best wishes, Amcare
A good company to supply our products
A good company to supply our products. Always friendly and helpful. Thank you
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you for the review. We are delighted to hear you are happy with our team and the services. Kind regards, Amcare
Caring & efficient company
In my opinion this company goes above & beyond in terms of their cllent service.
I have found Amcare to be both efficient & reliable.
Special mention has to go to Sharon Lowe , client service representative for her help, communication & kindness.
31. januar 2024
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Besvarelse fra Amcare by Convatec
Thank you, Laura for your lovely feedback. We are very grateful for your positive review. We take pride in providing you with an exceptional service. We will be sure to pass on your lovely comments to Sharon today. Thank you once again for your support and feedback. Best wishes, Amcare
Mrs Jeanette Cresswell was very polite…
Mrs Jeanette Cresswell was very polite explained everything in detail and was very helpful and very clear 10 out 10 thank you for your help
25. januar 2024
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Besvarelse fra Amcare by Convatec
Thank you for your feedback, Alan. We are thrilled to hear that you received great customer service. Kind regards, Amcare
Me and my Urostomy Pouches
Having been supplied via Amcare since 2019, I can’t fault the service, and I feel that they understand the need that I have, especially that I cannot be without my equipment and supplies. Very easy to deal with and via email always in contact.
12. januar 2024
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you for your lovely feedback, John. We are pleased to hear you are happy with the Amcare service we have been able to provide you. Best wishes, Amcare
Amcare are very well organised ad I get…
Amcare are very well organised ad I get my deliveries on time every time
12. januar 2024
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Besvarelse fra Amcare by Convatec
Hi Graham, thank you for your feedback. We are pleased to hear you are happy with our service. Best wishes, Amcare
Always happy to help
Always happy to help, friendly, supportive and helpful.
12. december 2023
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Besvarelse fra Amcare by Convatec
Hi Beverley, thank you for your 5* review. We are delighted to hear your feedback on our service. Kind regards, Amcare
Amcare staff are always friendly …
Amcare staff are always friendly and nothing is too much trouble.
6. december 2023
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Besvarelse fra Amcare by Convatec
Hi Mandy, thank you for your feedback. We are pleased to hear that you are happy with our service. Best wishes, Amcare
Vincent is always polite and helpful
Vincent is always polite and helpful, nothing is ever too much trouble. This makes life living with a stoma bag a lot easier. Thank You!
27. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you for your kind words, June. We are delighted to hear that Vincent has made your life easier. Best wishes from Amcare.
Fantastic customer service
I called amcare today to cancel a few items that I don't use, the Lady called JANETTE was so polite and friendly. That's what you call CUSTOMER SERVICE.
"Well done guys"
24. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
A heart-felt thank you for your wonderful review! We will make sure to share your kind words with Janette. Thank you for taking the time to do this. Have an amazing day!
Excellent service
Excellent service. Friendly and helpful staff. Always prompt and accurate with my orders.
26. september 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Hi George, thank you for your 5* review. We are delighted to hear your feedback on our service. Kind regards, Amcare
Excellent service ,,
Excellent service ,,, especially when GP don’t send them my prescriptions
11. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Hi Hazel, thank you for your feedback. We pride ourselves on providing you our world class service. Kind regards, Amcare
Always professional and most helpful…
Always professional and most helpful when I find the need to call which due to good quality processes and staff is not that often. Well done - 4 years ago my feedback would have been very different but they listened and improved the service and continue to do so.
1. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you, Michael, for the wonderful review. We are pleased to hear you are happy with our service. Best wishes, Amcare
Always there on hand for support when…
Always there on hand for support when my GP messes up orders. Caring and compassionate especially when I first got my spc I didn't know what I needed and Gaynor was on hand all the way and continues to help and check in. Can not thank her enough for the support she always gives me.
2. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Hello Natasha, thank you for your feedback and kind words about Gaynor's excellent service. It's wonderful to hear that you feel supported. Best wishes, Amcare
My change of opinion
My change of opinion relating to the service of what has been a failing customer care venture, has been driven by a notable selection of dedicated individuals.
It would appear the sad days of failed return calls, missing packages and the inability to source products have been consigned to history.
The automated work flow systems that Amcare probably use now appear to be working for the benefit of both staff and customer
There does appear to be a can-do attitude among staff, as Shannon demonstrated by (I thought) foolishly taking on a problem, with only half the information available. With "I'll do that" still ringing in my ears she returned an hour later with "mission completed” So heart-warming
I don't know how many "Lee Smith"s you employ but the lady I speak with pops up everywhere? Her work ethic is truly amazing and resolves any issue almost immediately and NEVER fails to return a call. If I had employed one Lee Smith in my business; I could have reduced my front staff by 75%. Sally Edwards also broke the mould - a manager who returned a call and managed to supply a product that could not be supplied. Work ethic?
In conclusion - Lee Smith rolled up a large snowball that became an avalanche and I have benefitted so much from that
Whether it be new staff, work flow procedures or just changed work ethic; it seems to be working
THANK YOU
15. september 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Hi Peter, thank you for providing such a detailed and concise review regarding the improved service that you recently experienced. We truly appreciate the time you took to share your feedback with us. We also want to extend a special recognition to Sally, Shannon, and Lee for their exceptional service. We will make sure to share your comments with them and the rest of the team. Kind regards, Amcare
Brilliant service
Brilliant service, GP and pharmacy sending me round in circles to source this product. One call to you and Dad is sorted for his prescriptions on an ongoing basis.
14. september 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you for your lovely feedback, Elaine. We are pleased to hear you are happy with the Amcare service we have been able to provide your dad. Best wishes, Amcare
What a great company to deal with made…
What a great company to deal with made my life so much easier regarding ordering all my ileostomy products ! My usual supplier the co-op pharmacy were making mistakes and took forever to get my order ready 😩 but thanks to Sharon at Amcare all my problems that I previously had with the co-op have come to an end .
I have nothing but praise for Sharon and the company she works for Amcare group definitely deserve five stars 10 out of 10 ⭐️⭐️⭐️⭐️⭐️
12. september 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Hello Mr. Dickenson,
We are very grateful for your positive review and for choosing our services. We take pride in providing a service that is truly significant and we appreciate your kind words. We will make sure to pass along your lovely comments to Sharon today.
Thank you once again for your support and kind feedback.
Best regards,
Amcare
Best company I have used by far!
Best company I have used by far. They really listen to you and understand your needs. Fast delivery, best communication, fantastic nurse's can't fault them in anyway possible. 👍.
Thank you Amcare for really taking the time out to listen and understand my needs.
10. august 2023
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you, Mandy for taking the time to provide us with your review. We greatly appreciate your feedback and are delighted to hear that you have given us a 5-star rating. Best regards, Amcare
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