Amber Electric Anmeldelser 

The team at Amber (Mark, Shiva and Nadia) were great with my onboarding and getting a couple of complications sorted. Looking forward to a positive relationship with Amber going forward.

Amber seems to like running my battery low, all the time rather than charging it during the day if there is insufficient solar. That way they get to charge peak rates when I cook a meal or do anything during peak times. It can't be an accident that there's, every day, a nearly empty battery when peak charges come

I made the switch to amber because I wanted to save money and support a local business. My experience so far has been positive. I feel more in control of my power bill. I’ll see how I go. It’s early days but amber has been very helpful.

Easy to communicate with the company via email. They reply to emails within a reasonable time interval. They keep you up to date with how the process is progressing with regards to accessing their app and access to smartshift. If there any issues, they keep on top of what's going on and they keep you informed of the outcomes. Very happy in dealing with Amber. A big thumbs up to Finlay who I dealt with through my process.

Amber seems to be all about doing the little things right the first time, which makes for very happy customers. I applaud this refreshing view on customer satisfaction which leaves others in the shade!

If you don't currently have a smart meter and are considering switching to Amber Electric, please be extremely cautious. While their frontline support agent (Keira) was ultimately fantastic and resolved our issue, the company's underlying billing system and dispute handling are a complete nightmare.

Here is what happened to us:

Data Loss & Extreme Overestimation:
Amber completely lost our actual meter data and issued inaccurate bills based on ridiculous retailer estimates. We were severely overcharged and forced to pay for electricity we never consumed.

Additional Billing Discrepancies:
On top of the meter estimations, we discovered other billing errors, including a missing $50 Welcome Gift credit that was promised, as well as incorrect Business Account monthly fee charges.

Passivity & Refusal to Investigate:
When we raised the dispute and pointed out these errors, Amber was completely passive. They didn't even bother to verify the data with the network operator (Energex)—likely because they knew their position was indefensible. In the end, we had to take the initiative ourselves to request the official Energex report to prove their system errors.

Weeks of Stone-walling & Excuses:
It took 3 weeks of frustrating back-and-forth emails and endless excuses until we cited National Energy Retail Rules (NERR) / EWOQ regulations before management finally returned all the credits owed to us.

The Bottom Line:
Amber shouldn't be pocketing unearned money from operational errors, nor should they ignore customer billing disputes hoping people will just give up. If a customer disputes a bill, Amber has a legal and moral duty to proactively verify data with Energex directly rather than forcing customers through weeks of unnecessary stress.

Huge thanks to Keira for saving the day, but Amber's automated billing and dispute handling seriously need a major overhaul.

Shockingly bad automation. The smartshift is consistently dumbshift. It consistently buys at high prices and sells at low prices

Also when there is a price spike at the system consistently 100% ALWAYS goes offline. Now this could be due to the battery supplier or something else but there is ZERO transparency why it happens EVERY SINGLE TIME. So you can never get the highest prices

Customer service is automated and zero service. After 1 year they still never fix the problem and ALWAYS IGNORE you

Great service from Zein and Otto. Excellent communication and investigation into our battery discharge problem.

I would like to sincerely thank Amber Electric for resolving my pension concession issue.

After reviewing my account, Amber not only acknowledged the matter but also backdated the concession credit, ensuring I received the full entitlement. I appreciate the professionalism, fairness, and prompt action taken to correct the oversight.

It’s refreshing to deal with a company that listens to its customers and is willing to make things right. Thank you to the Amber Electric (Caha) team for your excellent customer service.

Perhaps it's not really helpful...but how about Amber does something about grey days...we've had or share since we added a battery over a month ago !
Even then, AMBER has managed to keep our bill down to about $76...perhaps we should change over to BRIGHT rather than just amber ?? :)
OR have you already "got an app for that" ?
On the brighter side, I've never experienced such a trouble-free change-over when we went to AMBER...everything was done for us and still is !

I don't mind Amber but they should fire the team that design the algo for smartshift. It's the stupidest algo. It would import power at 29c at night to power my house when my battery is near full (what's the point of having a battery?). Or send power to the grid at 1c while my battery is near empty.

Best costumer service that stays aligned with the current times, the price was by far the best and I regret leaving once and coming back now because tracking how I use my energy has never been better to use in an app like Amber. I wish our workplace had the same app as Amber. Their communication with their clients it’s spotless.

The staff at Amber Electric have always replied to my emails in a very reasonable time. They have been very professional and know there product very well and have solved any problems within a very short time frame.

I'm new at Amber, so not very experienced with them yet. The instruction instructions are clear and my minor issues was resolved very quickly once I explained my micro inverter set-up. Hopefully the smart switch default settings will handle my battery storage and make enough credits to help pay off my solar & battery set-up

I booked a call back to discuss their services however, my phone automatically blocks spam numbers. I called and spoke to Amber who acknowledged alot of people have the same issue.
The agent who was supposed to call me called Sam was made aware of the issue then proceeded to try calling me from the same blocked number clearly he's not real bright.
I then got a message from a mobile number to which I responded advising to use a different number or mobile.
This morning again I get an email telling me to unblock the service which can't be done.
I replied back to use the mobile then to no avail.
Looks like I will find another service.
Very amateurish!

Amber is Fantastic to get along with and i would recommend them to anyone

Great service

After a very rocky start in October 2025, when I joined Amber, they appear to have fixed their Customer Service problems and have invested in appropriate hiring and training that has resulted in responsive and empathic communications. Well done Amber.

Friendly technician approached the work with professionalism and integrity.
Thank you.

My power bill costs doubled, if your wondering is it worth signing up please don’t it’s a complete waste of time and very very expensive.