Couldnt believe it when I came across this personalised wine glass, bought for my sister's birthday in April, as she always refers to wine as her medicine. Was so excited to give it to her though that... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a problem with my payment, and Amazon didnt notify me until it was too late to get my goods in time. I called Always looking good and spoke to Graham, who is noy trying to pull out all the sto... Se mere
I ordered a bath time hamper for my sisters birthday. She absolutely loved it. Beautifully put together with a lovely hand written message. My sister is still enjoying some of the gifts in the hampe... Se mere
I bought a £3 voucher from Wowcher for a half price box. When I went enter the code it did not work. To ask for assistance I emailed the address on their website, which was not receiving email... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a family run business with a passion for meaningful, personalised gifts that bring smiles. celebrate milestones and create lasting memories. It all started back in 2008, from our family home. With big ideas and a lot of late nights, we began creating thoughtful gifts that felt personal, not mass-produced. Ideas kept coming, Orders grew, and the kitchen table got too small!! Fast forward to today - We now operate from our warehouses, and while the business has grown, our values have stayed the same. We are still a tight-knit team (dogs included - yes, they come to work too!) who care deeply about every single order that leaves our hands. Our gifts are designed with real people in mind - Mums & Dads, Brothers & Sisters, Friends & Partners. Whether it's a milestone Birthday, Mother's Day, Father's Day, a thank you to your bestie, or just because - We believe the best gifts say ''this was made just for you'' We use a range of techniques to bring your gifts to life, including engraving, embroidery, printing, and heat pressing - each chosen to suit the product and ensure a high-quality finish. Every item is crafted with care, attention to detail, and a personal touch. Thank you for supporting a small business with a big heart. When you stop with us, you're not just buying a gift - You are supporting a dream that started at a kitchen table and continues with love, one order at a time.
Kontaktoplysninger
8/2 Bankend Road, G82 2RT, Dumbarton, Storbritannien
- 01389 768771
- customer-service@alwayslookinggood.co.uk
- alwayslookinggood.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The order was fulfilled to perfection
The order was fulfilled to perfection, and more quickly than I expected.
Excellent customer service - Top notch
I live in the North of England and I received a personalised Christmas gift from a friend based in Northern Ireland (Yes I have already opened it!) The quality of the glass and the engraving was top class and really amusing, unfortunately the name on the glass wasn't mine. Even though I hadn't purchase the gift myself, Always Looking Good, were amazing, they distributed me the correct glass, to my own home address and it arrived within 36 hours , recorded delivery, at what is probably their busiest period of the year. Thank you ever so much and I will start looking through your website to see what birthday gifts I can order from there for my friends and family.
Great service
Great service. Sadly mug ordered for my daughter had a broken handle when arrived through post. Emailed customer services and a new item despatched immediately. Very pleased with items and service.
Invalid Wowcher code
I bought a £3 voucher from Wowcher for a half price box. When I went enter the code it did not work.
To ask for assistance I emailed the address on their website, which was not receiving email, presumably not manned or incorrect. I received a response from another chat bot style what’s app messenger, and provided all of the details/screen shots asked for, then I didn’t get a response.
Very upset I have bought a voucher, which has probably now expired and through faulty link and poor customer service haven’t got anywhere or the product!

Besvarelse fra Always Looking Good
The engraved glasses come better than I…
The engraved glasses come better than I expected. I really recommend
🙂🙂
Absolutely Atrocious Workmanship
I ordered 3 prescription Whisky glasses,
The engraving was terrible, parts of letters missing on all of the glasses,
Not on the personalised engraving but on the rest. The customer service was useless and not fit for purpose, I sent photographs showing the faults but they replied saying it was acceptable and made various ridiculous excuses,
Regarding the reply from
"Always Looking Good"
They are saying "the lettering is engraved on and not printed"
I have never said the lettering was printed,
I said "The Engraving is Atrocious with parts of the letters missing on all of the items"
The Customer service is completely not fit for purpose and not interested in the problem, they just come out with irrelevant excuses.

Besvarelse fra Always Looking Good
Glasses were beautiful Well packaged…
Glasses were beautiful Well packaged and arrived as arranged.
Good quality.
I bought a personalised embroidered towel from ‘Always Looking Good’ for my nephew and received it quickly. It is a quality item and loved by him. I recommend this company.
My purchase came very quick
My purchase came very quick.
The chocolates inside were very yummy.
I appreciate the time taken to make this box.
I still have some things left to use.
I gifted myself this for my 31st birthday.
Thank you :).
A beautifully packaged varied set of…
A beautifully packaged varied set of bath bombs arrived. They smell heavenly. I would definitely buy more!
Excellent communication and very quick…
Excellent communication and very quick delivery. Highly recommended 😀
I received a personalized whiskey glass…
I received a personalized whiskey glass and coaster for my birthday last year.
It is a valued gift that everyone likes. So my dear friends and partner are getting a glass and coaster from me this year.
Personalised wine glass
Couldnt believe it when I came across this personalised wine glass, bought for my sister's birthday in April, as she always refers to wine as her medicine. Was so excited to give it to her though that I couldn't wait til April and gave it to her when I saw her soon after delivery. Prompt delivery and wine glass very well packaged. Thank you so much Always Looking Good.
After having issues with Amazon and…
After having issues with Amazon and sending out the wrong thing they quickly resolved it and sent out a new one asap was super pleased with the product that I got and will definitely be using them again
AVOID. POOR ENGRAVING AND AWFUL CUSTOMER SERVICE
AVOID.
I ordered an ‘prescription rum glass’ When it arrived at first I thought it was damaged. There were missing chunks from letters where the engraving had clearly not been done properly. It was in such a bad state I just can’t give it to someone as a gift.
I raised this with the owner and was told this was normal and there was nothing they could do.
Despite sending photos and explaining that this was supposed to be a special Christmas gift, the owner refused to take any responsibility, offered no apology and no refund.
This all happened a week before Christmas, leaving me little time (and budget!!!) to find a replacement present.
Appalling customer service and a product which isn’t sold as advertised. Very disappointed.
The whole experience was great
The whole experience was great! Ordered for the first time, and the gift boxes arrived promptly, well packaged and beautifully created. I was so impressed, I ordered again within the week of the initial arrival which was delivered in a similar and impressive fashion! I will definitely be ordering more!
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