We had a contractor fit Alpha composite fencing from the Aspen range, in the Antracite colour. We are very pleased with the finished result. It has only been completed today, but seems a very sturdy p... Se mere
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Se, hvad kunderne siger
Delivery was on time and was kept informed about the requirements. All went to plan. Was impressed with quality of the fencing and the sample pack was a good guideline as what to expect. Loads of in... Se mere
Virksomheden har svaret
Peter, the delivery driver, arrived at 0830 at our home in Southern Scotland after having driven from Essex. He messaged to say he would be arriving in half an hour and he did. The load neatly fille... Se mere
Virksomheden har svaret
Competitively priced, good quality and delivered ahead of time. I installed a fence from the Aspen range, which is surprisingly sturdy and easy to fit between existing concrete posts. A couple of tips... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Alpha Decking, we specialise in helping customers transform their outdoor spaces with premium, affordable composite fencing and decking that blends natural beauty with long-lasting performance. Our wood-plastic composite (WPC) products are a stylish, low-maintenance alternative to traditional timber, perfect for gardens, patios, poolside areas, holiday homes, and more. With stunning colours available, including our ever-popular Anthracite, and a choice of natural woodgrain finishes, our decking and fencing offer the authentic look and feel of real wood, without the hassle of staining, warping, or rotting. Whether you're a homeowner enhancing your outdoor space or a trade professional working on a project, our durable and easy-to-install products are designed with convenience and quality in mind. We stock all products here in the UK, ensuring fast delivery and direct support from our expert team. Join thousands of satisfied customers who trust Alpha Decking for outstanding products, great value, and exceptional service, and see why we are rated 'Excellent'.
Kontaktoplysninger
1st Floor Office 39-41 Church Street, RH20AD, Reigate, Storbritannien
- 02030111661
- info@alphadecking.co.uk
- alphadecking.co.uk
4,7
Fremragende
249 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service and technical advice…
Excellent service and technical advice and a quality product
17. august 2024
Great quality product
Great quality product, great customer service. Delivery driver very attentive. Found the trellis a bit flimsy but other than that cannot fault our composite fencing. Getting ready to start the back but have decided not to add trellis this time.
17. august 2024
Besvarelse fra Alpha Decking
Hi Pamela,
Thank you for your feedback! We're glad you're pleased with the quality of our product and service. We appreciate your note on the trellis— we do offer one of the thickest trellises on the market but of course take the feedback on board and will pass it on.
Look forward to hearing from you soon.
Thank you,
Alpha Decking.
Besvarelse fra Alpha Decking
Hi,
Thank you for your feedback. It's really appreciated.
Thank you,
Alpha Decking
Besvarelse fra Alpha Decking
Hi,
Thank you for your kind review
We’re glad you’re happy with the fence, quick delivery we could offer.
Thank you,
Alpha Decking
Besvarelse fra Alpha Decking
Hi Mrs Cable,
We'd like to thank you for taking the team to leave us a 5* review.
It means a lot to us.
Thank you,
Alpha Decking.
A company that inspires confidence with the personal touch.
Good communication from initial sending of samples and information to advice on what was needed before finally placing the order. The customer service over the phone was very helpful and courteous. Delivery date was as agreed and the delivery driver was very prompt, friendly and helpful. The materials provided fitted together very well and were easily assembled into the existing concrete posts. We are very pleased with the finished fence. I would be happy to recommend this company to any of my friends.
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you for taking the time to leave a review Dave. Your five stars are very much appreciated. Thank you.
Excellent quality and service
Excellent quality and service. The delivery gentleman talked us through how to fit the panels together along with very helpful tips. Highly recommended.
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you for your kind review, Lynn. It means a lot to all the team and we will pass on your kind words to the delivery driver as well.
Composite fencing panels
Excellent product, the customer service was great delivery by their own vehicle and the driver was really friendly and helpful. Instalation was straightforward and the end result is excellent. Highly recommended all round.
27. juni 2024
Uopfordret anmeldelse
Good service but the aftercare is questionable...
I ordered slats with the additional extras. The total order was over £2,800.
Chelsea was amazing at advising what I needed to buy, very patient and knowledgeable so I would rate her 5 stars. An asset to the company.
My issue is when I ordered additional slats and needed to return 2 poles from the 1st order, her Manager did not allow the return even though the delivery for the extra slats were paid for by me and being delivered. There was no additional cost to Alpha Decking.
The lack of flexibility was indeed very disappointing which is why ordering with online companies always puts me off and I prefer the local DIY shops such as Wickes, B&Q etc. They are far more flexible in regards to returns.
5. juni 2024
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Hi NC,
Appreciate you taking the time to leave a review.
Firstly we are delighted to hear that Chelsea was able to assist you so effectively and she'll be very happy to hear your kind words regarding her service.
We understand your frustration regarding the return of the posts from your initial order. As a company, we strive to offer flexibility and excellent customer service comparable to that of large retailers. However, we must also adhere to our return policies to ensure consistency and fairness for all our customers. Our return policy, which allows for returns within 14 days of delivery, is in place to manage our inventory efficiently and ensure the quality and integrity of our products for all customers. Unfortunately, your return request fell outside this 14-day period, and we were unable to accommodate it, I am sorry.
We would also like to highlight that we provided a 50% discount on the delivery cost for your additional items, and your initial order did included free delivery. This charge helps us cover essential fuel and vehicle costs, and we always strive to keep these charges as low as possible to provide you with the best value and to help keep our products priced as competitively as we can.
We truly value your feedback and understand the importance of flexibility in customer service. While we must uphold our policies, we are continuously reviewing them to better serve our customers in the future. We hope this experience does not deter you from considering us for your future needs, and we are always here to assist you with any further questions or concerns.
Thank you.
Cancelled order with no real…
Cancelled order with no real explanation, waste of time don't bother!
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Hi Matthew,
I'm sorry to hear that you are upset about the cancellation of your order. We strive to be transparent with our customers and believe your review may be a bit unfair and slightly misleading that we just randomly cancelled your order.
The order you placed consisted of only composite posts, and our website clearly states on the product page:
Please note: To ensure we have sufficient stock availability for full sets, we are currently only selling this product with a purchase of our composite fence panel sets or to make a full fencing set. If this product is purchased individually without other products to make a full set, we may not be able to fulfil your order.
We implement this policy to ensure we have enough stock to sell full sets of fencing to our customers. As a growing company with limited warehouse space, we cannot hold large quantities of accessories in stock to be able to sell these on their own at this time which is why we put the above notice on every product page where it applies.
We promptly and politely emailed you on the same day you placed the order to explain this situation and immediately issued your refund. We also apologised and wished you luck with your project.
I am sorry that we could not fulfill your order but feel the review as mentioned is misleading and not justified.
Thank you,
Dan
Excellent all round
Cannot fault the extremely high standard of customer service i received. I was kept well informed at all times about my order. They were very helpful with my numerous queries. They were very quick and efficient to rectify an error on my order caused by myself.
Product is fantastic and simple to errect.
5 stars doesn't reflex how happy i am with Alpha Decking.
2. maj 2024
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Hi Rebecca,
Thank you very much for taking the time to leave us a review, it's much appreciated by all the team here.
Composite fencing
Chelsea was superb from start to finish and went the extra mile to ensure the delivery was made promptly. Joe delivered the fencing and he too ensured that everything went smoothly.
We chose the charcoal composite fencing for a modern look and the contractors were pleased with the way it assembled.
8. april 2024
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Hi,
Thank you very much for taking the time to leave us a review and mentioned Chelsea and Joe.
Fencing
Communication was good, delivery was exactly as advised, product is good quality and fence looks great
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you very much for taking the time to leave us a review
Highly recommended
We looked at a number of companies to purchase our Composite Fencing and the process with most of them was rather complicated. With Alpha Decking it is very simple, you enter the panel height, width, how many panels required, and it works out what you need.
Delivery was prompt - we requested as early as possible and the driver was on our doorstep at 07.00 on the requested day.
Installation was very simple and the finished fencing looks amazing.
11. november 2023
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Colin, thank you very much for your kind review, it means a lot us.
Thanks,
Dan
Superbly knowledgeable people that I…
Superbly knowledgeable people that I dealt with. Friendly and efficient.
The decking is good quality and I cannot wait for the job to be finished, weather permitting.
26. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you very much for taking the time to leave us a 5* review, very much appreciated.
It’s been a pleasure
I cannot fault the professional service I have received received from Alpha decking. Unfortunately a couple of
Planks were the different to my
order, however the manager took time
to call me despite being on a family holiday and quickly rectified this. Thank you Alpha Decking for going above and beyond in quickly dispatching the additional planks and for the goodwill gesture also I also received.
28. juli 2023
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you very much for the review.
Amazing products, amazing company, amazing service!
The whole team at Alpha Decking are fantastic, they're really helpful and knowledgeable about the products. The delivery came on time and the driver was exceptionally good, he carefully unloaded all the products, stacked them neatly and was very polite and helpful.
I ordered composite fencing in Anthracite and it looks amazing! The quality is excellent and my installers said it was easy to fit once you get the plumb line right (my garden slopes slightly).
I will definitely use Alpha Decking again, I've already recommended them to friends!
25. august 2023
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you very much for taking the time to leave us a review
Great quality fencing and gate, exceptional customer service
Having researched composite fencing thoroughly I found Alpha Decking to be one the cheapest. I requested the sample pack and was happy with the quality of the fencing. Everyone I spoke with at the company have been great and have answered numerous simple and technical questions that I had. Numerous updates regarding stock and delivery dates were given. Delivery was on the date given with the fencing being offloaded and advice offered regarding the installation. The quality of the fencing is superb. I was so pleased I ordered a gate from the company. Again the quality of the gate and posts is outstanding. I do not write many reviews but feel that credit is deserved by the team who have provided great customer service and a great quality product that was excellent value for money. I would recommend this company to my friends and family. A big thanks to Dan, Joe and Chelsea.
18. september 2023
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you very much for taking the time to leave us a review.
A satisfactory outcome.
I can be very sceptical, but on this occasion the product is everything it promises to be. For me, Alpha provided help and information throughout the entire project. From advice and calculating my materials list in advance, through to taking back and refunding any decking left over.
I would happily recommend the team at Alpha!
20. juli 2023
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you very much for taking the time to leave us a review
Great product Great Service started with fencing then decking and Im about to order more decking and more fencing product looks great
Great product Great ServiceI will
22. august 2023
Uopfordret anmeldelse
Besvarelse fra Alpha Decking
Thank you very much for your review.
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