alorair.com Anmeldelser 

I was running 2 portable dehumidifier in the basement one I had connected to the sump pump pit and the other on the other side of the basement which I had to empty daily. I then decided to purchase the Galaxy60 and suspended it from the houses floor joists and rigged up a line using the plastic drain line and pvc pipe. The system works fabulous. The humidity now is at 47 / 50 throughout the basement. I contacted customer service to order additional filters and had no problem. I highly recommend the Galaxy 60 it works great.

I too had a humidifier go bad (E5 error message). After a somewhat prolonged process, I got a replacement unit shipped. It took more effort than I had thought but overall I was happy. After a couple of months - the replacement unit quit working. I've emailed 3 times with no response. I've tried calling multiple times but no one picks up. Quite frustrating.

Been trying to get help from tech support for a month so I can purchase the correct electronic part to repair my unit. I believe the warranty on the electronics is only 1 year . With more than 20 emails to tech support I have not been able to get an answer to a simple question. I'm wondering if they eve have tech support.

Absolutely waste of money. We bought the HDi65s for the WiFi connectivity and remote control via the app 2 years ago. The app has not worked since buying the dehumidifier. Alorair keeps telling me a new app will be available soon and give a date about 2 months into the future. When they fail to meet the date, they move it back another 2 months. This has been going on for 2 YEARS! I spoke with Reyn from alorair today who told me there is no release date for a new app, but she did thank me for my patience. ABSOLUTELY WORTHLESS!!!

The promise of an app-based dehumidifier sounds great, until you try using an Alorair. I did get mine to work via the app sometimes. But it never lasted long and Alorair even admitted they were dropping support for models a few years old a while back, so the remote feature was dead. And the app itself was awful. Terrible design, sketchy operation you could not trust, all bad. It was obviously coded in China given the random Chinese characters that would pop up. Ok top of that, the units themselves are all Chinese made and the quality control is abysmal. I could tell the refrigerant leaked out in less than a year. I’ve had DH units from big box stores last MUCH longer. Alorair products are garbage, avoid them.

Bought a 800$ dehumidifier directly from the company. Spent an hour or two running the line for the drain, and setting up the unit. I started to run it, and within 5 minutes it shut off and gave me an E4 error code.

I called customer service, and immediately they knew that the pump was bad. Instead of trying to rectify the situation, they asked if I was comfortable replacing the pump myself. Luckily, I am handy with a lot of tools at my disposal, so I told them I was comfortable. They said they were going to ship me a new pump, and will send a tracking number. 3 days went by, still no tracking number.

I began running the pump with the drain line open, so the pump wasn’t needed. Put a bucket underneath, and let it run. The next morning, there was a big puddle of water throughout my basement. Watched it for a few minutes, and there was water leaking out from the shell of the unit. The water wasn’t even getting to the reservoir. I removed the shell, and saw an immense amount of condensation in the unit, to the point that the screws holding the shell were starting to rust. This was supposed to be a brand new unit.

Called customer service back, they tried to convince me to change the pump and “that should fix it”. However, after sending pictures, they sent an email saying they couldn’t figure out the cause of the leak and would replace the unit. Said they were going to send me a return label, 4 days later and I still do not have a return label.

I have just finished disputing the charge on my card, and I guess I will have to wait for the return label so that I can send it back.

Long story short, they sent me a broken unit, tried to get me to fix it myself, and when I asked for a replacement, they have failed to send me a return label. They have since stopped returning my emails, which is why I had to dispute it with my credit card company. AVOID BUYING ANYTHING FROM THIS COMPANY

I purchased an AlorAir Sentinel HD55s, which has WiFi capabilities. The dehumidifier is working fine, but even after successfully connecting the app and dehumidifier, the app does not work. I see many people have this same complaint. I have reached out to support numerous times over the past several months and they have only responded back once after a month or so. They asked for some additional information, which I provided promptly, and have never heard back. You cannot reach a live person and they do not respond to emails. Assume that if you are buying this product that you will have 0 support should you need it.

I bought one of these for my garage figuring an industrial dehumidifier would be better. It’s not. Died after 6 months. Alorair sent a new one to me if I just paid shipping….to the tune of $350. That one failed in 4 months. After that I bought some cheap thing off Amazon that has been running for 4 years. Save your money - these things are utter garbage.

1st unit failed after 2 years + 10 months (5-year "warranty!") but manufacturer demanded that I pay $150 shipping to return the defective unit. Replacement unit failed after 1 year + 6 months and AGAIN the manufacturer demands that I pay ~$150 shipping to get warranty service. Absolute JUNK!!

I own the Alorair Sentinel HD55S dehumidifier, purchased new in June, 2023. The purchase cost of this product is significantly higher than run of the mill residential dehumidifiers but, having repeatedly experienced short lifespan of the non-commercial brands, I chose to buy what was purported to be a heavy duty long life commercial grade dehumidifier. Unfortunately it is not such a product.

The dehumidifier failed recently under warranty. I reached out to Alorair customer service for help. Three detailed emails were submitted with no response. I telephoned customer service, entered the expected “we are busy with other customers” automated phone system and after waiting 18 minutes received a recording to call back at some other time and the call ended.

With some difficulty I found the Alorair parts webpage and, based on my own diagnosis, purchased new capacitors and the main electronic control board. After I replacing components, the dehumidifier is working properly again. Inspection of the old control board found signs of electric arching as made evident by burned relay plug wires and melted voltage transformer. In operation the dehumidifier is on a surge and GFIC protected circuit, and has not been subjected to external conditions which might cause the control board failure.

One month after my first email to customer service I received reply wherein the customer service representative asked me to submit assorted details which had previously been submitted with my three prior unanswered emails. I have made the company aware of the described concerning evidence of control board failure due to electrical overload and received no response whatsoever to the information provided.

I am concerned the Alorair Sentinel HD55S dehumidifier is manufactured with low quality electrically unsafe components. Longevity of device function does not represent heavy duty commercial grade. Cost of the device far exceeds durability.

Was promised extra filter never received. Emailed 3x. They have emailed me stating I will receive a $20 credit back to my credit card if I write them a review--here it is :) product is still working but very concerned if they will back their product based on other reviews.

@Alorair. The advertised 30-day return policy is a scam. I have contacted customer service twice regarding a return, and on both occasions I was told that a return shipping label would be emailed to me. It has now been almost two weeks, and I still have not received the email or the return label.

Awful support. They want you to jump through endless hoops before offering a shred of help. I had to spend 20 minutes on hold, multiple emails, and finally was able to get someone to respond by online chat. Then they want you to spend your own time troubleshooting, completing testing that would take hours, and documenting every step you took by picture; only then will they send you parts or a replacement unit. If the unit never breaks, fine. If you have to use your warranty, forget about it. I will never buy this brand again, period.

I can't reach anyone, I'm not sure that anyone is answering that phone, no tracking number for 2 days and counting. Pass on them

Unit (HD55) when working, was great. Unit quit working after a month. Customer service is non existent. I’ve reached out via email, phone, even Facebook messenger. Cannot get a hold of anyone.
Wasted my money on what I thought was a good unit.

update 3/13/2026
They offered a partial refund of 10% which I was surprised and received within 24 hours. My unit is not compatible with their new app which is disappointing. Getting to this point was annoying. I changed to 3-stars almost was going to give 4.

I purchase a commercial grade dehumidifier from this company. Setting it up was a bit clunky with the App. I purchase back in 2022. Recently my app stop working and their tech support is horrendous. Fortunately, I did not need a warranty repair thank God.

My App just stopped working after 4 years. On the sign in screen, it has INACTIVE ACCOUNT. So, I was able to find a contact email address on their website and the fun and games begun.

Before they would help me, I already registered online for the warranty. I had to supply my Order Number from 4 years ago, Date of Purchase, Picture of Product Plate on the unit, Serial Number, Picture of the Error Code, Model Number, Iphone MAC address (which I never knew there was one) and Iphone IOS. I am not joking just for the App not working. I got the feeling they were stone walling me.

I purchased this unit because of the remote management capability the unit is hard to get to where I have it. I wouldn't purchase from this company again not that it matters they are from China which creates a whole other issue with tech support.

The unit itself only had one issue with the pump since I purchased, I just had to clean it and its back online less the remote management App. What I use to be able to on my Iphone I have to go to the unit.

My crawl space dehumidifier failed after 18 months. My HVAC maintenance company, who sells and services Alorair, diagnosed as leaking refrigerant from the coil assembly. Because I bought the unit directly from Alorair, Alorair would only deal with me directly. Their customer service department jerked me around for 3 weeks, saying they had escalated my claim to their engineering team, but not helping after repeated calls and emails. The warranty is a scam. Do not buy from this company.

The warranty is useless. I've had 2 units fail in 3 years and the first time I paid $200 to get a new unit with NO WARRANTY rather than pay the $300 for shipping. Now this one is bad and they will not do anything about it. STEER CLEAR OF THIS COMPANY. Customer service is abysmal to say the least

Company said unit was wifi and remote controlled. Paid over $700 and machine didn't work that way. Company said they had trouble with the app and was developing a new one. They stalled and stalled. When the new one didn't work they said they would send me a new control panel and sent me a video how to install it. They never sent the part. When I again called for a tracking number, they told me I needed to pay them another $100 for the part. I refused and told them that I wasn't going to give more money in the hopes it works this time. I told them I wanted my money back. They told me the 30 day return was past. They knew this from the beginning and stalled until the return time was up. Worthless machine and company!

Non existant customer support that run you around with nothing ever being rectified.Units dont have wifi capability as new wifi app rendered all previous units incompatible.Brand new units sold require wifi board upgrade to work with new app.Ebay fully refunded purchase as units are not as described by Alorair.