AllianztravelinsuranceAnmeldelser 

They are unable to reset my password - I need to look up the policy information from an old email. I've heard great reviews for TravelGuard from friends, I will be switching to TravelGuard.

I am extremely disappointed with the service I have received from Allianz Travel Insurance during what has been a genuinely distressing medical situation.

Following a serious accident abroad resulting in multiple facial fractures, I contacted Allianz for urgent medical assistance. Despite the severity of the situation, there was a consistent failure to respond to emails in a timely manner, including those clearly marked as urgent. At a time when clear communication is critical, following a significant head injury, the lack of responsiveness added significant and unnecessary stress, anxiety and upset.

There was also a complete failure to organise appropriate and promised follow-up care. I was advised that appointments would be arranged ASAP, yet no action was taken, leaving me to chase repeatedly while dealing with pain, uncertainty, anxiety and the practical challenges of being stranded overseas following a head injury.

There was also a complete lack of support in ensuring safe and appropriate accommodation. My hotel booking was due to expire, and despite being told I was not fit to fly, no arrangements were made to extend my stay. This left me in an unacceptable position - medically vulnerable, abroad, and without confirmed accommodation.

Overall, the experience has been one of poor communication, lack of coordination, and a failure to provide the level of support you would reasonably expect from a travel insurer in a medical emergency.

I would strongly advise others to consider carefully before relying on this service.

Terrible service. When ill with an ear infection on holiday, we called and a portal was set up to get an appointment with the doctor. Great. So far, so good.

Antibiotics were prescribed. The instructions were to pay and then submit a claim. However, the claim was denied; when called to ask why the agent saying "we don't know what this is for."

Absolutely useless and zero trust now. Will never use them again.

I had to cancel a trip 4 months before the travel date. Allianz will not reimburse my travel insurance because I canceled after the 2 week limit. They will, however, let me transfer to another trip but will not reimburse any difference in the price.

We've had two major claims now, first just before flying home from Rio just before Christmas 2022, my wife was taken seriously ill and was hospitalised involving an extended stay in Rio, hospital bills, and the cost of flying home on Christmas day tripling. All up claim circa $20,000. They were naturally very cautious and checked everything and it took about two months but they eventually paid every cent we claimed.

Then last November just a couple of days before flying out for an overseas trip with a cruise, my wife again fell ill (something different) and we had to cancel everything. Total cancellation fees were about $18,000. This was simpler because we had not incurred extra expenditure, only the cancellation fees, and Allianz again paid out the whole claim within a few weeks.
No complaints from us at all!

Big tip for travellers though, be sure that you can forensically document every item of your claim!

Absolutely awful experience with this company. I booked a horseback riding trip and I bought this insurance. Then, just before my trip, I BROKE MY NECK. I was lucky not to be paralyzed. I was put in a 24/7 fixed neck brace for 8 weeks. I sent all the requisite information to the insurance company. It is 4 months later and I have still not been reimbursed. It is like paying to be abused.

Note that 2 hours after posting this review, I was fully reimbursed for the trip. I am not sure if that improves my review. I am happy that the contract was honored, but surely a person should not have to post an angry review to get some action on their file. I would recommend that this company be more supportive and responsive to their customers.

Would not recommend this travel insurance. My husband was taken ill whilst abroad and hospitalised. Allianz were very slow in a crisis and were very slow in responding to me which resulted in me having to pay medical bill to get my husband discharged from hospital.(they later paid). However back home I'm still chasing settlement for other expenses. It has caused me unnecessary stress in an already stressful situation. Customer service dept very slow and unhelpful. I certainly would not use this company again!!.

Barbara made my travel insurance selection very easy

I have emailed since the beginning of December re a claim for cancelled flight due to illness. The phone goes dead when I ring. I am just receiving automatic response emails. They took my money but don’t seem to care about that!

Took 1 month to receive an Explanation of Benefits denying my travel claim entirely due to no provincial health insurance coverage. I sent back a letter from my provincial health insurance agency confirming coverage and never heard back since from Allianz Global Assistance. No direct number to reach the claims department, hold time over 3 hours, can't get anyone on the line and no email support.

Also, during my emergency, I had 4-5 different "health care professionals" from the claims department asking me the same questions over email that I already filled in my claim form. It was a waste of time and felt like another part of the flow chart for Allianz to find all possible edge cases to deny coverage.

Fortunately it was a small claim. Thoughts and prayers to those who've suffered from a major travel emergency and have to go through this...