Aliexpress has become a pathetic, sad joke
Would have loved to accord zero stars. Aliexpress sellers, their Dispute and Appeal teams, their "Customer support" chat online and their so called "Choice Service" would be so laughable, if it were not that very sad. Here is the list of events, following order no. 3073938941184093 paid on 4 June 2026:
1) Expected delivery: June 18-19, 2026
2) Delivered on: June 23, 2026
3) Dispute opened on: June 24, 2026 - requested full refund, with four (4) photos as evidence showing damaged unusable item.
4) Dispute team offered 50% credit, unless I could deliver additional evidence!?
5) Uploaded additional video (mp4) evidence on: June 26, 2026
6) Dispute closed, 50% only refund, on: June 28, 2026
7) Appeal requesting full refund, opened on: June 28, 2026
8) Appeal rejected (very quickly!) on: June 28, 2026
9) Chat online with Customer support on June 28, 2026 - promised "escalation"
10) ChoiceService writes email, requesting:
"1) A clear picture of the package label, which need to show the tracking number;
2) A video to show the item that received, which need to point out the not at described part."
and:
"... please reply to this email with the requested information within 24 hours".
Pathetic! Would aliexpress not have a record of the tracking number? and, what is the package label good for, if they have already received four (4) high resolution photos and an mp4 video, showing how badly bent is the item received? And, they request a video, as if that was not delivered earlier!!!
I reply to this email and add photos of the packaging, which I was lucky enough to recover from the bin, after all this was a week after having received this parcel.
On June 30, 2026 ChoiceService replies:
"Unfortunately we may not be able to support your request as of now due to lack of evidence. "
Pathetic once again ... not having mentioned what exactly was the additional evidence they needed.
I go (again!) on a Chat online, asking that exact question: "What is the evidence that they are looking for? It took a full hour online, only to obtain yet another promise that my case would be escalated !?
On June 30, 2026, in an email from ChoiceService, I get the following:
"We're sorry you have receive the item that has quality. Since the time limit for the return already run out, what we can suggest is for you to provide some evidence to support your claim. you may need to make a detailed comparison between the product you received and the one in the description and mark out the discrepancies in pictures/video. Please also provide the shipping label with the declare weight, tracking number of your item. In case you don't have the shipping label with the declared weight anymore. You may contact the local delivery company or local post office to request for it.
clear picture/video of the item, which need to show the specific defects;"
How pathetic could this get?
It was as if all that had happened to that moment, did not exist; as if all the evidences that I have provided, to which I have also included clear photos of the damaged item, shredded to pieces and deposited in the bin, did not exist.
I go again online on a Chat ... and again I get the following useless remarks:
"I want to assure you that I am fully on your side... I am truly sorry for this poor experience you’ve had; it is never our intention for a customer to feel this way. I completely understand your disappointment, etc."
And finally, I recive yet another ChoiceService email:
"Dear customer and in regards to your concern: 3073938941184093
Thank you for your response. However we cannot support your request as of now based on the evidence you have provided. Since we failed to receive any related document that we are requesting from you within 24 hours, we are now closing the case. Please do not reply to this email/message due to reply can not be received in this mailbox.
If you have any further inquiries, please feel free to contact our online service again.
Thank you very much for your understanding and cooperation. It is greatly appreciated, and we hope you have a wonderful shopping experience with AliExpress.
Sincerely,
AliExpress Customer Service"
Are you curious to know what this order was about? Here are the absolutely ridiculous details:
Ordered item no. 1005012069056350
Described as: PU Leather Hard Shell Sunglasses Case ...
Price: € 4.93
Aliexpress (accepted partial) refund: € 2.62
So, aliexpress preferred having email exchanges, chats online, photos and video, responding to dispute and appeal, all for an outstanding amount, that would otherwise have complemented their partial refund to make it the full refund, that I have requested: € 4.93 - $ 2.62 = € 2.31 !!!
This is the aliexpress worth today! Pathetic!?
I have closed my account and sodid all members of my family. No more!
1. juli 2026
Uopfordret anmeldelse
