Alicantetransfers Anmeldelser 21

Worst transfer/taxi service around Alicante transfers, our flight was delayed and once we arrived at midnight there was no taxi insight where on arrivals you know the score everyone has name boards or phone held up ect we waited an extra hour has the last few stragglers come through we had 2 children with us and decided to call/message to then get an emails notification saying sorry we couldn't find a driver because your flight was delayed and ther policy is 1 hour max for delay then told we will have to claim back from our air operator which you can't do. Then we had to pay out another 100 euros to get to our hotel in benidorm at 1am even though wenhad pre paid for our taxi then on return the transfer was 30 min late after we made numerous calls and messages and just made our return flight.
Was so pissed off with them leaving us stranded with kids in tow and not offering us a refund is just beyond a joke AVOID AT ALL COSTS.

The best transfer company out there. Booked a private transfer, and was perfect from start to finish, great communication from the company ( and I had to change it a few times)
Big shout out to the driver and our trip back to the airport, he was simply the best 😊

No driver on arrival waited 20mins then coming home turned up late .Wouldn't have minded had it been the first time but used them for years and have let me down 3 times now .So that's that never again! Ian from carrickfergus

Was worried after reviews but driver arrived on time with a nice larger car that suited our group. No complaints.

The taxi from the airport was OK,book for 8 adults and 2 young children (requested child seats which was arranged) but when the taxi turned up no child seats.

Returning from benidorm a nightmare,
Booked for.07.40 ,flight 10.40 .
Taxi eventually turned up at 09.00 after many calls ,many promises, no calls returned as promised.
The driver that eventually turned up(with child seats this time) managed to navigate the traffic to get us there and we had a massive 6 minutes to spare before boarding closed.
Would I use again or recommend, 100% no.

Awful company, booked for a collection and return for benidorm.
arrived at the airport to which our driver was stood with the name of a gentlemen. he was stood the whole time we looked for our driver, even though we asked multiple times if he was sure he wasnt for us. after going back and forth with the company they must've called and then he answered to my name and admitted the fault.
collection was arranged for 3am coming back. i noticed i had been removed from the groupchat they add you in after the intial pick up. its now 330am and no transfer had arrived. the gent i kept calling just kept saying he would call me back - he didn't each time. resulting in us getting taxis or risk missing our flight. the company was a joke and now I'm trying to chase a refund with no response. not sure how this company has so many reviews as in our first taxi he had multiple people calling him demanding to know where their transfers are. AVOID!

We've just returned from Benidorm having used this company. My initial booking was based on price and a Facebook groups recommendations. I have to say they were exceptional. Smart cars and lovely professional drivers. We were taken swiftly and safely to and from Alicante directly to our accommodation in Benidorm. We were delayed on arrival but our driver was there. On return our driver was there exactly at the time I was notified by the app. All I can say is AT were great for us and can only recommend.

We have used Alicante transfers on a few occasions and have found them to be cost competitive and reliable. On our last trip we lost a passport in the taxi. It was quickly found and returned to the hotel the next day. Excellent service.

Great transfer service. Used many times and they have never disappointed. They go beyond for people in need to helping families and people in need on holiday at no cost. Great team run by David McQueen

Avoid.ripping customers off. We booked a returning taxi however the day before we was due to come jet2 had to reschedule our flight due to the weather. I rang Alicante travel and asked if they could send a taxi later that that day. The lady who picked up the phone was no sorry you will have to reschedule another taxi and pay the full amount again. I asked can't you ring the driver and ask explain the situation as it was the day before with plenty of notice. Only was I can help is if you book and pay for another taxi thats the only way I can help. She went on to say we could claim the money from Jet2 I rang Jet 2 and they said no because they gave us plenty of notice and the taxi service we had booked with was very unfair. I used this taxi service for 8 years and all I wanted was a time change . But no all she could say you pay again I will book you another. By the sound of it it's been taken over . Avoid we are going to try and get our money by the bank. Hopefully 🙏🏼

Cant fault the company. Prompt and polite driver. No issues, recommended.

Thank you!

Definitely book these guys with caution.
They have the best reviews out there, but I’m guessing they delete any negative reviews as mine got deleted and then blocked from a group which I later found out that they run the group for free advertising and probably give the mods a huge discount.
The first pick up was fine, but the return wasn’t the best. Arrived an hour late for pick up and after speaking on the phone to them they said it was due to traffic, the pick up was 6.50am on a Sunday! There was no traffic! Would have been easier to just tell me the truth. Just be wary! Shocking service and no apology for being late etc.

Picked up at airport and looked the part,suited and booted 10/10.

Pickup for return journey to airport....well, not sure if this is the same company.

Taron rang to say he'd be late by 10mins...no issue there. When he arrived he had a colleague or someone he knew in passenger seat, wearing a tracksuit and rode all way to airport with us, when we've paid for a private hire ride.

Absolutely disgusted by this hence the 3 star.

Booked transfers 6 days before travelling

Booking process easy and costs are better than competitors

Updates all good - there is also an app

Points that could be better - the email confirmation tells you to look for someone with your name but actually they have a booth at the back of Alicante Airport arrivals. If i had known this it would have saved me a good 10 minutes... the desk did call me on my mobile eventually tho so all was resolved.

Also the telephone numbers on the email are not correct - those on Google are right and they are manned out of office hours

Driver on way to hotel was polite and helpful - it was in a mini van but not overly bothered about that

Return journey to airport - driver was in a nice car with shirt and tie on - very smart but sadly was 25 minutes late due to witnessing an accident. There were no proactive intial updates from Alicante Transfers so we had to call and then we were updated well from that point. Guess the driver could not use his mobile as with Police. Even so we were at the airport in good time tho as they build in some time for these types of events

We arrived at Alicante airport after our flight but there was no one there to meet us after booking a private taxi transfer, went to there desk and called there number, a guy came over and met us and took us to our vehicle, it was a minibus towing a trailer, the journey was so slow we was hoping for a car! Coming home was the the same again, minibus which was baking hot inside, driver had all the windows down so couldn't feel any air con, the driver was constantly texting on his phone the whole journey, late braking and swerving into other lanes, it was a horrendous journey, I will never use these again especially when you have a driver putting your life at risk texting the whole of the journey.

Can’t fault them, had no issue, guy picking us up was brand new despite us being a bit merry by that point (drunk) and same on the way back. Would definitely use again, whole process was easy.

Great service from Alicante Transfers, our driver was waiting for us as soon as we arrived and took us straight to our accommodation, lovely clean car and our driver was polite and very smartly dressed. Received an email with our picked up times for our return transfer back to the airport and again the driver was very punctual and courteous and had us back to the airport in plenty of time to catch out flight….. would 100% recommend.

Avoid at all costs, we had to cancel the transfer giving a weeks notice (even though their terms is 2 days, they also deduct £5 for issuing a refund/cancelling).

I am now 27 days in with no refund. They have given me a run around starting a refund back to the card was not possible and it must be done via a bank transfer and that it would take 10 days.

I holiday in benidorm 3 times a year at least with friends and family, we take turns booking with you and paying for it, none of us will use you again.

Would like to say thank you to alicante transfers they where fantastic and ontime both ways And the drivers are very helpful and fantastic also